Customer Questionnaire (Example) - Suzuki 2006 SX4 Service Manual

Step
5 1) Confirm if the problem is solved and the keyless start
system is free from any abnormal conditions. If what has
been repaired is related to the DTC, clear the DTC once
and then confirm that no DTC is indicated.
Is there any problem symptom, DTC or abnormal condition?

Customer Questionnaire (Example)

Customer s name:
Date of issue:
Problem Symptoms
Frequency of Occurrence
Environmental Condition
Diagnostic Trouble Code
Action
Model: VIN:
Date Reg: Date of problem:
Engine can not be started by turning Ignition knob
switch
All doors can not be locked / unlocked by all of
request switches
Other
Continuous / Intermittent (
/ Other
Weather:
Fine / Cloudy / Rain / Snow / Other
Temperature:
Stopping near area where intense radio waves are
emitted such as TV station, radio station, etc.
Yes / No
First check:
Normal code / malfunction code (
Second check:
Normal code / malfunction code (
Keyless Start System:
Yes
Go to 2) of Step 1 and
perform trouble
diagnosis again.
Mileage:
times a day, a month)
( F )
10E-9
No
End.
S6RW0CA504005
)
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I4RS0BA50007-03