Chapter 20: Events Notification Module; Events Notification Module Introduction - Amano Time Guardian Series Installation And User Manual

Events Notification Module Introduction

Traditionally, time and attendance systems have always been after-the-fact reporting systems.
Warnings, errors, notifications, etc. have always been reported by reports or log files. The
problem with this approach is that the end user finds about these events after they have
occurred, many times after it is too late or too costly to address them.
The Instant Messaging (IM) that this module provides when activated runs as a service in the
background to allow real-time notifications and immediate response to events. Instant
messaging provides the following three (3) crucial aspects of real-time response:
•
Presence – It will be easy to know in real-time if a service, resource, or device is available
and its current status.
•
Two-way device independence – As long as both devices talk the same protocol they will be
able to communicate regardless of location and system.
•
Standards based – The IM system uses an open standards based protocol to communicate
allowing easy integration into existing environment and systems.
This module, when activated, requires the installation of an Escalation server using Jabber
Server, which can run as an Application or as a Service. This service is not necessary for just e-
mail notification as the Auto Process Module can be used with the Report Type Process to send
an e-mail.
Note: Time Guardian requires the "Escalation Server (TG)" service and Time Guardian Plus
requires the "Escalation Server (TG Plus)" service to be started and configured to
automatically start when the Time & Attendance software is opened. These services
were installed during the initial installation but not started for Time Guardian and Time
Guardian Plus. Time Guardian Pro automatically has this service configured to start.
Also, the Time Guardian Series software can now provide even notification via e-mail if set on
the IM Profile module.
To configure and/or start the Escalation Server service;
Step 1. Open "Computer Management" and select "Services and Applications".
– Events Notification Module
Time Guardian Series

Chapter 20: Events Notification Module

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