Error code Description
241.24
Media feeder motor stalled on the last pick
attempt in tray 1
241.29
Media feeder motor did not turn off when
lifting the tray
241.32
Media tray not ready
241.33
The media tray was pulled during the media
pick process
241.41
Media feeder motor stall in tray 1
241.42
Media feeder motor pick motor under‑speed
in tray 1
241.43
Media feeder motor stalled on the last pick
attempt in tray 1
242.29
Media feeder motor did not turn off when
lifting the tray
243.29
Media feeder motor did not turn off when
lifting the tray
244.29
Media feeder motor did not turn off when
lifting the tray
245.29
Media feeder motor did not turn off when
lifting the tray
Media feeder motor control service check
Action
Step 1
Check the media size setup and tray guides for media tray 1.
Does the media size in use match the size set for media tray 1?
Step 2
Check the media trays for overfilling.
Are any of the media trays overfilled?
Step 3
Check the media condition in media tray 1.
Is any of the media in media tray 1 crumpled or damaged?
Step 4
Ensure the pick roller is properly installed.
Is the pick roller properly installed?
Action
See
"Media feeder motor control service check" on page
See
"Media feeder motor tray lift error service check" on
page
83.
See
"Media tray 1, tray pulled jam" on page
See
"Media tray 1, tray pulled jam" on page
See
"Media feeder motor control service check" on page
See
"Media feeder motor control service check" on page
See
"Media feeder motor control service check" on page
See
"Media feeder motor tray lift error service check" on
page
83.
See
"Media feeder motor tray lift error service check" on
page
83.
See
"Media feeder motor tray lift error service check" on
page
83.
See
"Media feeder motor tray lift error service check" on
page
83.
Yes
Go to step 2.
Remove any excess
new media.
Replace the damaged
media.
Go to step 5.
Diagnostic information
81
4063
81.
82.
82.
81.
81.
81.
No
Replace the media, or
change the media size
setup in media tray 1.
Go to step 3.
Go to step 4.
Remove and reinstall
the pick roller. See
"Pick roller assembly
removal" on page
342.