Page 1 MS810, MS811, MS812, MS817, MS818 User's Guide Important: Click here before using this guide. May 2017 www.lexmark.com Machine type(s): 4063 Model(s): 210, 230, 23E, 410, 430, 630, 63E...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Overview......................8 Using this guide..............................8 Finding information about the printer......................8 Selecting a location for the printer............10 Additional printer setup................12 Installing internal options..........................12 Installing hardware options..........................29 Attaching cables..............................33 Setting up the printer software........................35 Networking................................36 Verifying printer setup............................40 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn,...
Page 3 Contents Printing................................162 Managing your printer............................ 168 Paper and specialty media guide............178 Using specialty media.............................178 Paper guidelines.............................. 180 Supported paper sizes, types, and weights....................183 Understanding the printer menus............189 Menus list................................189 Paper menu............................... 190 Reports menu..............................201 Network/Ports menu............................202 Security menu..............................215 Settings menu..............................220 Help menu................................
Page 4 Contents Paper jam in the staple ﬁnisher........................274 Staple jam in the ﬁnisher..........................276 Paper jam in the output expander......................279 Paper jam in the mailbox..........................280 Troubleshooting..................282 Understanding the printer messages......................282 Solving printer problems..........................301 Solving home screen application problems.....................337 Embedded Web Server does not open....................338 Contacting customer support........................
Page 5: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 6 CAUTION—TIPPING HAZARD: Floor-mounted conﬁgurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 7 Safety information SAVE THESE INSTRUCTIONS.
Page 8: Overview
Setting up and using the printer software • Conﬁguring the printer on a network • Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com.
Page 9 • The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 10: Selecting A Location For The Printer
Selecting a location for the printer Selecting a location for the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also.
Page 11 Selecting a location for the printer Right side 152 mm (6 in.) Front 508 mm (20 in.) Left side 152 mm (6 in.) Rear 152 mm (6 in.) 115 mm (4.5 in.) Right side 152 mm (6 in.) Front 508 mm (20 in.) Left side 152 mm (6 in.) Rear...
Page 12: Additional Printer Setup
Firmware cards – Forms and Bar Code – PRESCRIBE – IPDS • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – Parallel 1284-B interface – MarkNet N8350 802.11 b/g/n wireless printer server – RS-232-C serial interface Accessing the controller board Note: This task requires a ﬂat‑head screwdriver.
Page 13 Additional printer setup Using a screwdriver, loosen the screws on the controller board shield. Remove the shield.
Page 14 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer ﬁrst before touching any controller board electronic component or connector. Lexmark Internal Solutions Port or printer hard disk connector Option card connector Memory card connector...
Page 15 Additional printer setup Align the screws with the holes on the shield, and then reattach the shield. Tighten the screws on the shield.
Page 16: Installing A Memory Card
Additional printer setup Reattach the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 17: Installing An Internal Solutions Port
Reattach the controller board shield, and then the controller board access cover. Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a ﬂat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 18 Additional printer setup Unpack the ISP kit. ISP solution Screw for attaching the plastic bracket to the ISP Screws for attaching the ISP mounting bracket to the controller board shield Plastic bracket Remove the metal cover from the ISP opening. Loosen the screw.
Page 19 Additional printer setup Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic bracket.
Page 20 Additional printer setup Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket. Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
Page 21 Additional printer setup Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. Tighten the thumbscrew that is attached to the ISP. Warning—Potential Damage: Do not screw it on too tightly. Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded.
Page 22: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 23: Installing A Printer Hard Disk
Additional printer setup Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be ﬂushed against the controller board. Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 24 Additional printer setup Locate the appropriate connector on the controller board cage. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
Page 25 Additional printer setup To install a printer hard disk onto the ISP: Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place.
Page 26 Additional printer setup Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk.
Page 27: Removing A Printer Hard Disk
Additional printer setup Removing a printer hard disk Note: This task requires a ﬂat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 28 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Access the controller board. For more information, see “Accessing the controller board” on page Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer hard disk.
Page 29: Installing Hardware Options
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the following order: •...
Page 30: Installing Optional Trays
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.
Page 31 Additional printer setup Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Page 32 Additional printer setup Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Page 33: Attaching Cables
Additional printer setup Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Page 34 Additional printer setup Use the Parallel port Connect the printer to a computer. Note: This can also be used in installing an optional Internal Solutions Port (ISP). USB port Attach an optional wireless network adapter. Ethernet port Connect the printer to a network. USB printer port Connect the printer to a computer.
Page 35: Setting Up The Printer Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 36: Networking
Additional printer setup Navigate to the Conﬁguration tab, and then select Update Now ‑ Ask Printer. Apply the changes. For Macintosh users From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. Navigate to the list of hardware options, and then add any installed options. Apply the changes.
Page 37: Connecting Printer Using Wireless Setup Wizard
Additional printer setup Make sure you have the following information before setting up the printer on a wireless network: • SSID—The SSID is also referred to as the network name. • Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc. •...
Page 38 Additional printer setup – > Network/Ports > Active NIC > Auto > Submit Note: Make sure to turn off the printer, then wait for at least ﬁve seconds, and then turn on the printer. From the printer control panel, navigate to one of the following: •...
Page 39: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Using the Personal Identiﬁcation Number (PIN) method Depending on your printer model, navigate to either of the following: • > Settings > > Networks/Ports > > Network [x] > > Network [x] Setup > > Wireless > >...
Page 40: Verifying Printer Setup
Additional printer setup Setting up serial printing (Windows only) Set the parameters in the printer. From the control panel, navigate to the menu for the port settings. Locate the menu for the serial port settings, and then adjust the settings, if necessary. Apply the changes.
Page 41: Using Ms810N, Ms810Dn, Ms811N, Ms811Dn, Ms812Dn, Ms817N, Ms817Dn, Ms818Dn
CAUTION—TIPPING HAZARD: Floor-mounted conﬁgurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 42 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn The following illustration shows the maximum number of optional ﬁnishers and trays that are supported by the printer. For more information on other conﬁgurations, visit www.lexmark.com/multifunctionprinters. Hardware option Alternative hardware option Staple ﬁnisher...
Page 43 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • The output expander is the only option that can be placed on top of the high‑capacity output expander. • The output expander and mailbox may be installed in any order. When using optional trays: •...
Page 44: Loading Paper And Specialty Media
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light Printer status The printer is off or in Hibernate mode.
Page 45 If you regularly print large jobs on narrow paper, then you may use the MS710 Series printer models, which print batches of 10 or more pages of narrow paper at a faster speed. For more information on the MS710 Series printer models, contact your Lexmark sales representative. From the printer control panel, navigate to: >...
Page 46 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Page 47 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. •...
Page 48 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly.
Page 49 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the ﬂap side is facing up and the envelopes are on the left side of the tray.
Page 50 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • Make sure the paper is below the solid line, which is the maximum paper ﬁll indicator. Warning—Potential Damage: Overﬁlling the tray can cause paper jams.
Page 51 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper ﬁll indicator. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Page 52 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Adjust the width and length guides. Loading A5‑size paper Pull up and slide the width guide to the position for A5.
Page 53 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Page 54 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Loading A4‑, letter‑, legal‑, oﬁcio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Page 55 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. Put the A5 length guide in its holder.
Page 56 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. Flex and fan the sheets to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 57 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple ﬁnisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 58 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • Make sure the paper is below the maximum paper ﬁll indicator. Warning—Potential Damage: Overﬁlling the tray can cause paper jams. Insert the tray. Note: Press the paper stack down while inserting the tray.
Page 59 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
Page 60 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Page 61 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 62 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • There are different ways of loading letterhead depending on whether an optional staple ﬁnisher is installed or not. Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing...
Page 63 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • Load envelopes with the ﬂap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. •...
Page 64 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Linking and unlinking trays The printer links trays when the speciﬁed paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name. Linking and unlinking trays Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 65 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Using the printer control panel From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names Select a custom name, and then type a new custom paper type name. Press Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Page 66: Printing
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Printing Printing a document Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings.
Page 67 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Printing from a ﬂash drive Printing from a ﬂash drive Notes: • Before printing an encrypted PDF ﬁle, you will be prompted to enter the ﬁle password from the printer control panel. •...
Page 68 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn From the printer control panel, select the document you want to print. Press the left or right arrow button to specify the number of copies for printing, and then press Notes: •...
Page 69 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Printing from a mobile device Notes: • Make sure that the printer and mobile device share the same wireless network. For more information on conﬁguring the wireless settings of your mobile device, see the documentation that came with the device.
Page 70 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print.
Page 71 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Printing held jobs From the document you are trying to print, open the Print dialog. Select the printer, and then do either of the following: • For Windows users, click Properties or Preferences, and then click Print and Hold. •...
Page 72: Managing Your Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 73 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions.
Page 74 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a speciﬁc number of PIN entry attempts, all of the jobs for that user are deleted. •...
Page 75 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing conﬁguration. From the printer control panel, navigate to: >...
Page 76 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > General Settings > Eco‑Mode. Select a setting. Use the factory default settings for all settings associated with Eco‑Mode. Notes: •...
Page 77 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the ﬁrst page is printed.
Page 78 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page”...
Page 79 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (ﬂash memory).
Page 80 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: Turn off the printer. Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Page 81 Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. Navigate to: Back > Exit Conﬁg Menu The printer will perform a power‑on reset, and then return to normal operating mode.
Page 82 You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 83: Using Ms810De
CAUTION—TIPPING HAZARD: Floor-mounted conﬁgurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 84 Using MS810de The following illustration shows the maximum number of optional ﬁnishers and trays that are supported by the printer. For more information on other conﬁgurations, visit www.lexmark.com/multifunctionprinters. Hardware option Alternative hardware option Staple ﬁnisher • Output expander • 4‑bin mailbox •...
Page 85 Using MS810de The staple, hole punch ﬁnisher must not be combined with any other output options. • In a conﬁguration with three optional ﬁnishers, the output expander and mailbox may be installed in any order. • In a conﬁguration with two optional ﬁnishers: –...
Page 86 Using MS810de Use the USB port Connect a ﬂash drive to the printer. Note: Only the front USB port supports ﬂash drives. Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Page 87 Using MS810de Touch Change Language Change the primary language of the printer. Bookmarks Create, organize, and save a set of bookmarks (URLs) into a tree view of folders and ﬁle links. Note: The tree view does not include bookmarks created within Forms and Favorites, and the ones in the tree are not usable in Forms and Favorites.
Page 88 Using MS810de Using the touch-screen buttons Note: Your home screen may vary, depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down.
Page 89: Setting Up And Using The Home Screen Applications
Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the computer For Windows users In the Run dialog box, type cmd to open the command prompt.
Page 90 Embedded Web Server, see “Accessing the Embedded Web Server” on page For more information on conﬁguring and using the home screen applications, do the following: Go to http://support.lexmark.com. Click Software Solutions, and then select either of the following: •...
Page 91 Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly ﬁnd and print frequently used online forms directly from the printer home screen.
Page 92 Using MS810de Exporting and importing a conﬁguration You can export conﬁguration settings into a text ﬁle, and then import the ﬁle to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address ﬁeld. Note: View the printer IP address on the printer home screen.
Page 93: Loading Paper And Specialty Media
If you regularly print large jobs on narrow paper, then you may use the MS710 Series printer models, which print batches of 10 or more pages of narrow paper at a faster speed. For more information on the MS710 Series printer models, contact your Lexmark sales representative. From the home screen, navigate to: >...
Page 94 Using MS810de Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause a • jam. Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place.
Page 95 Using MS810de Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Page 96 Using MS810de Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. •...
Page 97 Using MS810de Without an optional staple ﬁnisher With an optional staple ﬁnisher Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple ﬁnisher, then make sure the holes on the long edge of the paper are on the right side of the tray. One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Page 98 Using MS810de • If you are loading envelopes, then make sure that the ﬂap side is facing up and the envelopes are on the left side of the tray. • Make sure the paper is below the solid line, which is the maximum paper ﬁll indicator. Warning—Potential Damage: Overﬁlling the tray can cause paper jams.
Page 99 Using MS810de • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper ﬁll indicator. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Page 100 Using MS810de Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Adjust the width and length guides. Loading A5‑size paper Pull up and slide the width guide to the position for A5.
Page 101 Using MS810de Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Page 102 Using MS810de Loading A4‑, letter‑, legal‑, Oﬁcio‑, and Folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Page 103 Using MS810de If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. Put the A5 length guide in its holder.
Page 104 Using MS810de Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 105 Using MS810de Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple ﬁnisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 106 Using MS810de • Make sure the paper is below the maximum paper ﬁll indicator. Warning—Potential Damage: Overﬁlling the tray can cause paper jams. Insert the tray. Note: Press the paper stack down while inserting the tray.
Page 107 Using MS810de From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
Page 108 Using MS810de Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of tray to help position the guides.
Page 109 Using MS810de Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them.
Page 110 Using MS810de • There are different ways of loading letterhead depending on whether an optional staple ﬁnisher is installed or not. Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple ﬁnisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 111 Using MS810de • Load envelopes with the ﬂap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. •...
Page 112 Using MS810de Linking and unlinking trays Linking and unlinking trays Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 113: Printing
Using MS810de Touch Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays. Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 114 Using MS810de Printing forms From the home screen, navigate to: Forms and Favorites > select form > Print If necessary, conﬁgure the print settings. Send the print job. Adjusting toner darkness Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 115 Using MS810de Printing from a ﬂash drive Printing from a ﬂash drive Notes: • Before printing an encrypted PDF ﬁle, you will be prompted to type the ﬁle password from the printer control panel. • You cannot print ﬁles for which you do not have printing permissions. Insert a ﬂash drive into the USB port.
Page 116 Using MS810de From the printer control panel, touch the document you want to print. Touch the arrows to specify the number of copies for printing, and then touch Print. Notes: • Do not remove the ﬂash drive from the USB port until the document has ﬁnished printing. •...
Page 117 Send the print job. Printing from a mobile device using Lexmark Print Lexmark Print allows you to send documents and images directly to a Lexmark device. Open the document, and then send or share the document to Lexmark Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 118 Using MS810de Printing conﬁdential and other held jobs Storing print jobs in the printer From the home screen, navigate to: > Security > Conﬁdential Print > select a print job type Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
Page 119 Using MS810de Printing information pages Printing a font sample list From the home screen, navigate to: > Reports > Print Fonts Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a ﬂash memory or in the printer hard disk. From the home screen, navigate to: >...
Page 120: Managing Your Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 121 Using MS810de Notiﬁcation Description Warning The printer displays the warning message and generates an e‑mail about the status of the supply. The printer does not stop when the supply condition is reached. The printer stops processing jobs when the supply condition is reached, and the user Continuable Stop needs to press a button to continue printing.
Page 122 Using MS810de Type the IP addresses of the source and target printers. Note: If you want to add or remove target printers, then click Add Target IP or Remove Target IP. Click Copy Printer Settings. Printing a menu settings page From the home screen, navigate to: >...
Page 123 Using MS810de Saving energy Using Eco‑Mode Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 124 Using MS810de Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the ﬁrst page is printed. • The alarm control and cartridge alarm sounds are turned off.
Page 125 Using MS810de If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 127. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings.
Page 126 Using MS810de Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (ﬂash memory). Both types are used to store the operating system, device settings, network information, bookmark settings, and embedded solutions.
Page 127 Using MS810de Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: Turn off the printer. Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Page 128 Using MS810de Conﬁguring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 129 You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 130: Using Ms812De
CAUTION—TIPPING HAZARD: Floor-mounted conﬁgurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 131 Using MS812de The following illustration shows the maximum number of optional ﬁnishers and trays that are supported by the printer. For more information on other conﬁgurations, visit www.lexmark.com/multifunctionprinters. Hardware option Alternative hardware option Staple ﬁnisher • Output expander • 4‑bin mailbox •...
Page 132 Using MS812de The staple, hole punch ﬁnisher must not be combined with any other output options. • In a conﬁguration with three optional ﬁnishers, the output expander and mailbox may be installed in any order. • In a conﬁguration with two optional ﬁnishers: –...
Page 133 Using MS812de Use the USB port Connect a USB Bluetooth adapter or a ﬂash drive to the printer. Note: Only the front USB port supports ﬂash drives. Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Page 134 Using MS812de Touch Search Held Jobs Search current held jobs. Held Jobs Display all current held jobs. Forms and Favorites Access frequently used online forms. Eco‑Settings Adjust energy consumption, noise, toner and paper usage. Menus Access printer menus. Note: These menus are available only when the printer is in Ready state. Show the current printer status such as Ready or Busy.
Page 135 Using MS812de Touch Left arrow Scroll to the left. Right arrow Scroll to the right. Up arrow Scroll up. Down arrow Scroll down. Submit Submit changes made in the printer settings. Back Return to the previous screen. Home Return to the home screen. Tips Open a context-sensitive Help dialog on the printer control panel.
Page 136 Using MS812de Other touch-screen buttons Touch Accept Save settings. Cancel • Cancel an action or a selection. • Leave a screen and return to the previous screen without saving changes. Increase Select a higher value. Decrease Select a lower value. Exit Leave the current screen.
Page 137: Setting Up And Using The Home Screen Applications
Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the computer For Windows users In the Run dialog box, type cmd to open the command prompt.
Page 138 Embedded Web Server, see “Accessing the Embedded Web Server” on page For more information on conﬁguring and using the home screen applications, do the following: Go to http://support.lexmark.com. Click Software Solutions, and then select either of the following: •...
Page 139 Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, visit http://support.lexmark.com. Quickly ﬁnd and print frequently used online forms directly from the printer home screen.
Page 140 Using MS812de Exporting and importing a conﬁguration You can export conﬁguration settings into a text ﬁle, and then import the ﬁle to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address ﬁeld. Note: View the printer IP address on the printer home screen.
Page 141: Loading Paper And Specialty Media
If you regularly print large jobs on narrow paper, then you may use the MS710 Series printer models, which print batches of 10 or more pages of narrow paper at a faster speed. For more information on the MS710 Series printer models, contact your Lexmark sales representative. From the home screen, navigate to: >...
Page 142 Using MS812de Loading the 250‑ or 550‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Notes: • When loading folio‑, legal‑, or Oﬁcio‑size paper, lift the tray slightly and then pull it out completely. Do not remove trays while a job prints or while Busy appears on the display.
Page 143 Using MS812de Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Page 144 Using MS812de Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Page 145 Using MS812de Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. •...
Page 146 Using MS812de • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the ﬂap side is facing up and the envelopes are on the left side of the tray.
Page 147 Using MS812de • Make sure the paper is below the solid line, which is the maximum paper ﬁll indicator. Warning—Potential Damage: Overﬁlling the tray can cause paper jams.
Page 148 Using MS812de • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper ﬁll indicator. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Page 149 Using MS812de Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Adjust the width and length guides. Loading A5‑size paper Pull up and slide the width guide to the position for A5.
Page 150 Using MS812de Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Page 151 Using MS812de Loading A4‑, letter‑, legal‑, oﬁcio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Page 152 Using MS812de If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. Put the A5 length guide in its holder.
Page 153 Using MS812de Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 154 Using MS812de Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple ﬁnisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 155 Using MS812de • Make sure the paper is below the maximum paper ﬁll indicator. Warning—Potential Damage: Overﬁlling the tray can cause paper jams. Insert the tray. Note: Press the paper stack down while inserting the tray.
Page 156 Using MS812de From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
Page 157 Using MS812de Using the handle, pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of tray to help position the guides.
Page 158 Using MS812de Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them.
Page 159 Using MS812de • There are different ways of loading letterhead depending on whether an optional staple ﬁnisher is installed or not. Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple ﬁnisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 160 Using MS812de • Load envelopes with the ﬂap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. •...
Page 161 Using MS812de Linking and unlinking trays Linking and unlinking trays Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 162: Printing
Using MS812de Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 163 Using MS812de Send the print job. Adjusting toner darkness Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 164 Using MS812de • If you insert the ﬂash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears. After •...
Page 165 Using MS812de Recommended ﬂash drives File type • Documents: Lexar JumpDrive FireFly (512MB and 1GB) • • .pdf SanDisk Cruzer Micro (512MB and 1GB) • .xps • Sony Micro Vault Classic (512MB and 1GB) Images: • .dcx • .gif • .jpeg or .jpg •...
Page 166 Send the print job. Printing from a mobile device using Lexmark Print Lexmark Print allows you to send documents and images directly to a Lexmark device. Open the document, and then send or share the document to Lexmark Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 167 Using MS812de Notes: • Conﬁdential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. • You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel.
Page 168: Managing Your Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 169 Using MS812de Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit. • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions.
Page 170 Using MS812de Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user are deleted. • Set an expiration time for conﬁdential print jobs. When a user has not printed the jobs within that time, all of the jobs for that user are deleted.
Page 171 Using MS812de Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required. Notes: • Each gauge displays the estimated life left for the supply or part. •...
Page 172 Using MS812de Use the factory default settings for all settings associated with Eco‑Mode. Notes: • Settings that were changed when other modes were selected are reset to the factory default settings. • Off supports the performance speciﬁcations of the printer. Energy Reduce energy use, especially when the printer is idle.
Page 173 Using MS812de Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the ﬁrst page is printed. • The alarm control and cartridge alarm sounds are turned off.
Page 174 Using MS812de If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 175. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings.
Page 175 Using MS812de Type of memory Description Hard disk memory Some printers have a hard disk drive installed. The printer hard disk is designed for device-speciﬁc functionality. This lets the device retain buffered user data from complex print jobs, as well as form data, and font data. Erase the content of any installed printer memory in the following circumstances: •...
Page 176 Using MS812de The printer will perform a power‑on reset, and then return to normal operating mode. Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Conﬁguring Erase Temporary Data Files in the printer menus lets you remove residual conﬁdential material left by print jobs by securely overwriting ﬁles that have been marked for deletion.
Page 177 You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 178: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide at http://support.lexmark.com. Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media.
Page 179: Tips On Using Labels
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com. • Use labels designed speciﬁcally for laser printers.
Page 180: Paper Guidelines
Paper and specialty media guide Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them: Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m...
Page 181: Selecting Paper
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientiﬁc testing is conducted with rigor and discipline.
Page 182: Storing Paper
Paper and specialty media guide Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identiﬁed as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 183: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and ﬂat. Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support.
Page 184 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 250‑ 2100‑sheet tray feeder or 550‑sheet tray 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm...
Page 185 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 250‑ 2100‑sheet tray feeder or 550‑sheet tray 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.)
Page 186 Paper and specialty media guide Paper size 4‑bin mailbox Output expander Staple ﬁnisher Staple, hole punch and high‑capacity ﬁnisher output expander Legal Folio Oﬁcio Statement Universal Envelopes The ﬁnisher staples the paper if it is loaded long edge ﬁrst. The ﬁnisher stacks the paper but does not staple or punch holes in it. The ﬁnisher stacks and staples the paper but does not punch holes in it.
Page 187 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox Output Staple ﬁnisher Staple, hole expander and punch ﬁnisher high‑capacity output expander Dual web and 180 g/m Integrated (48 Ib bond) Bond 90–176 g/m (24–47 lb bond) 60–90 g/m (16–24 lb bond) Envelope 105 g/m...
Page 188 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox Output Staple ﬁnisher Staple, hole expander and punch ﬁnisher high‑capacity output expander Rough/cotton 90–176 g/m (24–47 lb bond) 60–90 g/m (16–24 lb bond) Custom type [x] 90–176 g/m (24–47 lb bond) 60–90 g/m (16–24 lb bond) The ﬁnisher stacks the paper but does not staple or punch holes in it.
Page 189: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Conﬁgure MP Stapler Test Standard USB Substitute Size Network Setup Page Parallel [x] Paper Texture Proﬁles List Serial [x]...
Page 190: Paper Menu
Understanding the printer menus Paper menu Vinyl label is supported only in MS710 Series printer models. Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. MP Feeder •...
Page 191 Understanding the printer menus Tray [x] Type Specify the paper type loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Transparency Custom Type [x] is the factory default setting for all other trays. Recycled •...
Page 192 Understanding the printer menus MP Feeder Type Specify the paper type loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Conﬁgure to “Cassette” for MP Feeder Recycled Type to appear as a menu.
Page 193: Substitute Size Menu
Understanding the printer menus Manual Envelope Size Specify the envelope size being manually loaded. 7 3/4 Envelope Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the 9 Envelope international factory default setting. 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope...
Page 194: Paper Texture Menu
Understanding the printer menus Paper Texture menu Plain Texture Specify the relative texture of the plain paper loaded in a speciﬁc tray. Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded in a speciﬁc tray. Smooth Notes: Normal...
Page 195: Paper Weight Menu
Understanding the printer menus Preprinted Texture Specify the relative texture of the preprinted paper loaded in a speciﬁc tray. Smooth Note: Normal is the factory default setting. Normal Rough Colored Texture Specify the relative texture of the colored paper loaded in a speciﬁc tray. Smooth Note: Normal is the factory default setting.
Page 196 Understanding the printer menus Labels Weight Specify the relative weight of the labels loaded. Light Note: Normal is the factory default setting. Normal Heavy Vinyl Labels Weight Specify the relative weight of the vinyl labels loaded. Light Note: Normal is the factory default setting. Normal Heavy Bond Weight...
Page 197: Paper Loading Menu
Understanding the printer menus Custom [x] Weight Specify the relative weight of the custom paper loaded. Light Notes: Normal • Normal is the factory default setting. Heavy • The options appear only when the custom type is supported. Paper Loading menu Card Stock Loading Determine and set two-sided printing for all print jobs with Card Stock as the paper type.
Page 198: Custom Types Menu
Understanding the printer menus Heavy Loading Determine and set two-sided printing for all print jobs with Heavy as the paper type. Duplex Rough/Cotton Loading Determine and set two-sided printing for all print jobs with Rough or Cotton as the paper type. Duplex Custom [x] Loading Determine and set two-sided printing for all print jobs with...
Page 199: Custom Bin Names Menu
Understanding the printer menus Custom Bin Names menu Note: This menu appears only in touch‑screen printer models. Standard Bin Specify a custom name for the standard bin. Bin [x] Specify a custom name for Bin [x]. Universal Setup menu Units of Measure Identify the units of measure.
Page 200: Bin Setup Menu
Understanding the printer menus Bin Setup menu Output Bin Specify the default bin. Standard Bin Notes: Bin [x] • If multiple bins are assigned the same name, then the name appears only once in the menu. • Standard Bin is the factory default setting. Conﬁgure Bins Specify conﬁguration options for bins.
Page 201: Reports Menu
Understanding the printer menus Assign Type/Bin Select a bin for each supported paper type. Plain Paper Bin For each type, select the following options: Card Stock Bin Disabled Transparency Bin Standard Bin Recycled Bin Bin [x] Labels Bin Notes: Vinyl Labels Bin •...
Page 202: Network/Ports Menu
Understanding the printer menus Proﬁles List Print a list of proﬁles stored in the printer. Note: This menu item appears only when LDSS is enabled. Print Fonts Print a report of all the fonts available for the printer language currently set in the printer.
Page 203 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language speciﬁed in the Setup menu.
Page 204: Network Card Menu
Understanding the printer menus Standard Network Setup OR Show and set the printer network settings. Network [x] Setup Note: The Wireless menu appears only when the printer is connected to a Reports wireless network. Network Card TCP/IP IPv6 Wireless AppleTalk Reports menu To access the menu, navigate to either of the following: •...
Page 205: Tcp/Ip Menu
Understanding the printer menus TCP/IP menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers attached to print servers. Set Hostname Set the current TCP/IP host name.
Page 206: Ipv6 Menu
Understanding the printer menus Backup DNS Server Address View or change the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS View or change the current HTTPS setting. Note: Yes is the factory default setting. IPv6 menu To access the menu, navigate to any of the following: •...
Page 207: Appletalk Menu
Understanding the printer menus Wi‑Fi Protected Setup Establish a wireless network and enable network security. Start Push Button Method Notes: Start PIN Method • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given period of time.
Page 208: Standard Usb Menu
Understanding the printer menus Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the Note: The default zone for the network is the factory default setting. network] Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language.
Page 209 Understanding the printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes.
Page 210 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 211 Understanding the printer menus Job Buffering Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 212 Understanding the printer menus ENA Gateway Set the gateway information for an external print server. yyy.yyy.yyy.yyy Note: This menu item is available only if the printer is attached to an external print server through the USB port. Serial [x] menu Note: This menu appears only when an optional serial card is installed.
Page 213 Understanding the printer menus Serial Buffer Set the size of the serial input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed.
Page 214: Smtp Setup Menu
Understanding the printer menus Baud Specify the rate at which data can be received through the serial port. 1200 Notes: 2400 • 9600 is the factory default setting. 4800 • 138200, 172800, 230400, and 345600 baud rates are only displayed in 9600 the Standard Serial menu.
Page 215: Security Menu
Understanding the printer menus Use SSL Set the printer to use SSL for increased security when connecting to the SMTP server. Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 216: Miscellaneous Security Settings Menu
Understanding the printer menus Edit Building Blocks Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos Setup, Active Directory, LDAP, Password, and PIN. Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Active Directory LDAP LDAP+GSSAPI Password Edit Security Templates Add or edit a security template.
Page 217 Understanding the printer menus Conﬁdential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Notes: 2–10 • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Conﬁdential Job Expiration Limit the amount of time a conﬁdential print job stays in the printer before it is deleted.
Page 218: Security Audit Log Menu
Understanding the printer menus Wiping Mode Specify the mode for erasing temporary data ﬁles. Auto Automatic Method Mark all disk space used by a previous print job. This method does not permit the ﬁle system to reuse this space until it has been cleared. Single pass Multiple pass Notes:...
Page 219 Understanding the printer menus Manually Set Date and Time Enter the date and time. [input date/time] Notes: • Manually setting the date and time sets Enable NTP to No. • The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM format.
Page 220: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text that appears on the display. English Note: Not all languages are available for all printer models. Francais You may need to install special hardware for some languages.
Page 221 Understanding the printer menus Keyboard Specify a language and custom key information for the keyboard on the display. Keyboard Type English Notes: Francais • This menu appears only in touch‑screen printer models. Francais Canadien • Custom Key 2 appears only in some touch‑screen printer Deutsch models.
Page 222 Understanding the printer menus Displayed Information Specify the display information in the upper corners of the home screen. Left side Select from the following options: Right side None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Conﬁguration Name Custom Text [x] Model Name Notes:...
Page 223 Understanding the printer menus Displayed Information (continued) Specify the display information for Paper Jam, Load Paper, and Service Errors. Paper Jam Select from the following options: Load Paper Display Service Errors Message to Display Default Alternate Default [text entry] Alternate [text entry] Notes: •...
Page 224 Understanding the printer menus Time Format Format the printer time. 12 hour A.M./P.M. Notes: 24 hour clock • This menu appears only in touch‑screen printer models. • 12 hour A.M./P.M. is the factory default setting. Screen Brightness Specify the brightness of the display. 20–100 Notes: •...
Page 225 Understanding the printer menus Location Specify the printer location. Notes: • This menu appears only in touch‑screen printer models. • The location is stored on the Embedded Web Server. Alarms Set an alarm when the printer requires user intervention. Alarm Control Select from the following options: Cartridge Alarm Staple Alarm...
Page 226 Understanding the printer menus Timeouts Set the time before the printer enters Hibernate mode. Hibernate Timeout Note: 3 days is the factory default setting. Disabled 20 minutes 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month...
Page 227 Understanding the printer menus Timeouts Set the time the printer waits for user intervention before it holds jobs that require unavailable resources. Job Hold Timeout 5–255 Notes: • 30 seconds is the factory default setting. • This menu appears only when a hard disk is installed. Error Recovery Set the printer to restart when an error occurs.
Page 228 Headphone Volume Note: 5 is the factory default setting. 1–10 Information Sent to Lexmark Send anonymous device usage information to Lexmark. Supplies and Page Usage (Anonymous) Note: The default value depends on what you selected during the initial setup. Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button.
Page 229: Flash Drive Menu
Understanding the printer menus Export Compressed Logs File Export the compressed logs ﬁle to a ﬂash drive. Export Flash Drive Menu Print Settings menu Copies Specify a default number of copies for each print job. 1–999 Note: 1 is the factory default setting. Paper Source Set a default paper source for all print jobs.
Page 230 Understanding the printer menus Duplex Binding Deﬁne the way duplexed pages are bound and printed. Long Edge Notes: Short Edge • Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). This is the factory default setting. •...
Page 231: Print Settings
Understanding the printer menus Separator Sheets Specify if blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to “(1,2,3) (1,2,3).”...
Page 232 Understanding the printer menus Job Waiting Specify that print jobs be removed from the print queue when they require unavailable printer options or custom settings. They are stored in a separate print queue, so other jobs print normally. When the missing information or options, or both are obtained, the stored jobs print.
Page 233: Finishing Menu
Understanding the printer menus Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more than the available memory. Notes: • Off is the factory default setting. This sets the printer to retain downloads only until memory is needed.
Page 234 Understanding the printer menus Blank Pages Specify whether blank pages are inserted in a print job. Do Not Print Note: Do Not Print is the factory default setting. Print Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: “(1,1,1) (2,2,2)”...
Page 235 Understanding the printer menus Paper Saver Orientation Specify the orientation of a multiple‑page document. Auto Note: Auto is the factory default setting. The printer chooses between Landscape portrait and landscape. Portrait Paper Saver Border Print a border when using Paper Saver. None Note: None is the factory default setting.
Page 236: Quality Menu
Understanding the printer menus Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
Page 237 Understanding the printer menus Job Accounting Utilities Print and delete log ﬁles or export them to a ﬂash drive. Accounting Log Frequency Set how often a log ﬁle is created. Daily Note: Monthly is the factory default setting. Weekly Monthly Log Action at End of Frequency Set how the printer responds when the frequency threshold expires.
Page 238: Utilities Menu
Understanding the printer menus Utilities menu Remove Held Jobs Delete conﬁdential and held jobs from the printer hard disk. Conﬁdential Notes: Held • Selecting a setting affects only print jobs that are stored in the printer Not Restored hard disk. Bookmarks, print jobs on ﬂash drives, and other types of held jobs are not affected.
Page 239: Pdf Menu
Understanding the printer menus PDF menu Scale to Fit Scale page content to ﬁt the selected paper size. Note: No is the factory default setting. Annotations Print annotations in a PDF. Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Print PS Error...
Page 240 Understanding the printer menus Font Name Identify a speciﬁc font and the option where it is stored. Courier 10 Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for Download.
Page 241 Understanding the printer menus PCL Emulation Settings Set the printer to print on A4‑size paper. A4 Width Notes: 198 mm • “198 mm” is the factory default setting. 203 mm • The 203‑mm setting sets the width of the page to allow printing of eighty 10‑pitch characters.
Page 242: Ppds Menu
Understanding the printer menus Tray Renumber Restore all tray and feeder assignments to the factory default settings. Restore Defaults PPDS menu Menu item Description Orientation Sets the orientation of the text and graphics on the page Portrait Notes: Landscape • Portrait is the factory default setting.
Page 243 Understanding the printer menus Menu item Description Tray 1 Renumber Conﬁgures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Tray 2 Notes: • Off is the factory default setting. •...
Page 244: Html Menu
Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do Antique Olive Lubalin Graph not specify a font. Apple Chancery Marigold Arial MT...
Page 245: Help Menu
Understanding the printer menus Backgrounds Specify whether to print backgrounds on HTML documents. Do Not Print Note: Print is the factory default setting. Print Image menu Auto Fit Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images.
Page 246 Understanding the printer menus Menu item Description Moving Guide Provides instructions for safely moving the printer Supplies Guide Provides information about ordering supplies...
Page 247: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 248: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 249 Saving money and the environment To return Lexmark cartridges for reuse or recycling, do the following: Go to www.lexmark.com/recycle. Select the product that you want to recycle.
Page 250: Maintaining The Printer
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 251 52D3X00 52D3X00 yield toner cartridge* * This supply item is supported only in MS811 and MS812 printer models. For more information on countries located in each region, go to www.lexmark.com/regions. MS810, MS811, and MS812 Regular cartridges Item Regular cartridge Worldwide...
Page 252: Ordering An Imaging Unit
This supply item is supported only in MS817 printer model. This supply item is supported only in MS818 printer model. For more information on countries located in each region, go to www.lexmark.com/regions. Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner.
Page 253: Storing Supplies
• For more information on replacing the maintenance kit, see the instruction sheet that came with the supply. Lexmark Return Program fuser maintenance kits and part numbers Fuser maintenance kit type Part number Type 00...
Page 254: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the toner cartridge Lift the front cover, and then pull down the multipurpose feeder door. Pull the cartridge out of the printer using the handle.
Page 255 Maintaining the printer Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 256 Maintaining the printer Replacing the imaging unit Lift the front cover, and then pull down the multipurpose feeder door. Pull out the toner cartridge from the printer using the handle. Lift the green handle, and then pull out the imaging unit from the printer.
Page 257 Maintaining the printer Unpack the new imaging unit, and then shake it. Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 258 Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Close the multipurpose feeder door and the front cover.
Page 259 Maintaining the printer Replacing a staple cartridge Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the ﬁnisher. Squeeze both sides of the empty staple case with your ﬁngers, and then remove the staple case from the cartridge.
Page 260: Cleaning Printer Parts
Maintaining the printer Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. Push the staple cartridge into the ﬁnisher until it clicks into place. Close the stapler door. Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the...
Page 261: Emptying The Hole Punch Box
Maintaining the printer Emptying the hole punch box Pull out the hole punch box. Empty the container. Insert the emptied hole punch box back into the ﬁnisher until it clicks into place.
Page 262: Moving The Printer
Maintaining the printer Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Page 263: Clearing Jams
Clearing jams Clearing jams Carefully select paper and specialty media and load them properly to avoid paper jams. For more information, “Avoiding jams” on page 263. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
Page 264 Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 265: Identifying Jam Locations
Clearing jams • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back. Note: If the paper is not under the bin arm, then a jam occurs due to an overﬁlled bin. Use recommended paper •...
Page 266 Clearing jams Jam locations Staple ﬁnisher Standard bin Front door Multipurpose feeder Duplex unit Trays Output expander Rear door Mailbox Staple ﬁnisher rear door...
Page 267: Paper Jam In The Front Door
Clearing jams Paper jam in the front door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the front cover and the multipurpose feeder. Remove the toner cartridge.
Page 268: Paper Jam In The Rear Door
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the imaging unit. Note: Use the arrows on the side of the printer as a guide. Insert the toner cartridge. Close the multipurpose feeder door and the front cover. If necessary, press on the control panel.
Page 269 Clearing jams Open the rear door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door.
Page 270 Clearing jams Push the back of the standard tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the standard tray. If necessary, press on the control panel.
Page 271: Paper Jam In The Standard Bin
Clearing jams Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. If necessary, press on the control panel. Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 272: Paper Jam In Trays
Clearing jams Insert the tray. If necessary, press on the control panel. Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 273: Paper Jam In The Multipurpose Feeder
Clearing jams Insert the tray. If necessary, press on the control panel. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading.
Page 274: Paper Jam In The Staple Finisher
Clearing jams Reload paper, and then adjust the paper guide. If necessary, press on the control panel. Paper jam in the staple ﬁnisher Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 275 Clearing jams Open the rear staple ﬁnisher door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. If necessary, press on the control panel.
Page 276: Staple Jam In The Finisher
Clearing jams Staple jam in the ﬁnisher Open the staple access door. Remove the staple cartridge holder. Open the staple guard, and then remove the loose staples.
Page 277 Clearing jams Close the staple guard. Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Page 278 Clearing jams Insert the staple cartridge holder. Close the staple access door. If necessary, press on the control panel.
Page 279: Paper Jam In The Output Expander
Clearing jams Paper jam in the output expander Open the rear output expander door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. If necessary, press on the control panel.
Page 280: Paper Jam In The Mailbox
Clearing jams Paper jam in the mailbox Open the rear mailbox door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. If the jam is in the mailbox bin, then remove the jammed paper.
Page 281 Clearing jams Note: Make sure that all paper fragments are removed. If necessary, press on the control panel.
Page 282: Troubleshooting
Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Use only a supported toner cartridge and imaging unit. Note: For a list of supported supplies, go to www.lexmark.com. Change [paper source] to [custom string] load [orientation] Try one or more of the following: •...
Page 283: Close Door Or Insert Cartridge
Troubleshooting Check tray [x] connection Try one or more of the following: • Turn off the printer, and then turn it back on. If the error occurs a second time, then: Turn off the printer. Unplug the power cord from the electrical outlet. Remove the speciﬁed tray.
Page 284: Disk Must Be Formatted For Use In This Device
Troubleshooting Conﬁguration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • The printer ﬁrmware has been updated. • The tray for the print job is removed. •...
Page 285: Empty The Hole Punch Box
Troubleshooting Empty the hole punch box Try one or more of the following: • Empty the hole punch box. • Select Continue on the printer control panel to clear the message and continue printing. • Cancel the print job. Error reading USB drive. Remove USB. An unsupported USB device is inserted.
Page 286: Insert Staple Cartridge
Troubleshooting Incompatible tray [x] [59] Try one or more of the following: • Remove the speciﬁed tray. • From the printer control panel, select Continue to clear the message and continue printing without using the speciﬁed tray. For non-touch-screen printer models, press to conﬁrm.
Page 287 Troubleshooting Install bin [x] Try one or more of the following: • Install the speciﬁed bin: Turn off the printer. Unplug the power cord from the electrical outlet. Install the speciﬁed bin. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
Page 288 Troubleshooting Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to conﬁrm. • Delete other held jobs to free up additional printer memory. Insufficient memory to collate job [37] Try one or more of the following: •...
Page 289 Troubleshooting Load [paper source] with [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder that has the correct size of paper, select Finished loading paper on the printer control panel.
Page 290: Load Staples
• Cancel the print job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 291 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 292: Paper Changes Needed
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com. Not enough free space in ﬂash memory for resources [52] Try one or more of the following: •...
Page 293 Troubleshooting Reattach bin [x] Try one or more of the following: • Turn off the printer, and then turn it back on. • Reattach the speciﬁed bin. Turn off the printer. Unplug the power cord from the electrical outlet. Remove the speciﬁed bin. Reattach the bin.
Page 294: Remove Paper From All Bins
If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit. Note: If the message appears after reinstalling the supply, then replace the imaging unit. The imaging unit may be defective or a non‑genuine Lexmark supply. For more information, see “Using genuine Lexmark parts and supplies”...
Page 295: Remove Paper From Standard Output Bin
Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.
Page 296 “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace maintenance kit, recommended life exceeded [80.xyz] For more information, go to http://support.lexmark.com...
Page 297 Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.
Page 298: Restore Held Jobs
• Turn off the printer and then turn it back on. • Update the network ﬁrmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to conﬁrm.
Page 299: Supply Needed To Complete Job
Troubleshooting Supply needed to complete job A supply needed to complete the job is missing. Cancel the current job. The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results. Select Continue to clear the message. For non‑touch‑screen printer models, press to conﬁrm.
Page 300: Unsupported Disk
Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Tray [x] paper size unsupported The paper size in the speciﬁed tray is unsupported. Replace it with a supported paper size. Unformatted ﬂash detected [53] Try one or more of the following: •...
Page 301: Solving Printer Problems
Troubleshooting Solving printer problems • “Printer does not respond” on page 301 • “Printing problems” on page 303 • “Hardware and internal option problems” on page 312 • “Paper feed problems” on page 316 • “Print quality problems” on page 318 Printer does not respond The printer is not responding Action...
Page 302 Troubleshooting Action Step 6 Turn on the switch or Go to step 7. reset the breaker. Make sure the electrical outlet is not turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? Step 7 Connect the printer Go to step 8.
Page 303: Printing Problems
Troubleshooting Printer display is blank Action Step 1 The problem is Go to step 2. solved. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, solved.
Page 304: Envelope Seals When Printing
Troubleshooting Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold section, select Keep duplicate documents.
Page 305 Troubleshooting Error message about reading the ﬂash drive appears Action Step 1 Go to step 2. Insert the ﬂash drive into the front USB Check if the ﬂash drive is inserted into the front USB slot. slot. Note: The ﬂash drive will not work if it is inserted into the rear USB slot.
Page 306: Incorrect Characters Print
Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 307: Large Jobs Do Not Collate
Troubleshooting Large jobs do not collate Action Step 1 The problem is Go to step 2. solved. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem is Go to step 3.
Page 308: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is Go to step 2. solved. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 309: Print Jobs Do Not Print
The problem is Contact customer solved. support. Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
Page 310: Printing Slows Down
Troubleshooting Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
Page 311: Unexpected Page Breaks Occur
Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked.
Page 312: Hardware And Internal Option Problems
Troubleshooting Hardware and internal option problems 2100-sheet tray problems Action Step 1 The problem is Go to step 2. solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies ﬂat in the tray. •...
Page 313 Troubleshooting Action Step 5 The problem is Contact customer solved. support. Check if the tray is selected. From the application you are using, select the tray. If you are using Mac OS X version 9, then make sure the printer is set up in Chooser.
Page 314: Internal Print Server Does Not Operate Correctly
Troubleshooting Internal print server does not operate correctly Action Step 1 Go to step 2. Check if the internal print server is Reinstall the internal print server. supported by the Remove, and then install the internal print server. For more printer.
Page 315 Troubleshooting Tray problems Action Step 1 The problem is Go to step 2. solved. Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 316: Paper Feed Problems
Troubleshooting USB/parallel interface card does not operate correctly Action Step 1 Go to step 2. Check if you have a supported USB or Make sure the USB or parallel interface card is installed. parallel interface Install the USB or parallel interface card. For more information, card.
Page 317: Paper Frequently Jams
Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies ﬂat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 318: Print Quality Problems
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are printer. supported by the printer.
Page 319 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the • Paper menu to match the paper loaded in the tray. Specify the paper size from the tray settings to match Do the paper size and type match the paper loaded in the tray?
Page 320: Gray Background On Prints
Troubleshooting Action Step 2 The problem is Contact customer solved. support. Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. Resend the print job. Do compressed images still appear? Gray background on prints Leading edge ABCDE ABCDE...
Page 321: Horizontal Voids Appear On Prints
Troubleshooting Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct ﬁll pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
Page 322 Troubleshooting Incorrect margins on prints Action Step 1 The problem is Go to step 2. solved. Move the width and length guides in the tray to the correct positions for the paper size loaded. Resend the print job. Are the margins correct? Step 2 Go to step 3.
Page 323: Paper Curl
Troubleshooting Paper curl Action Step 1 Go to step 2. Adjust the width and length guides. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3.
Page 324 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job. Do print irregularities still appear? Step 2 Go to step 3.
Page 325: Print Is Too Dark
Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 326: Print Is Too Light
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
Page 327: Printer Is Printing Blank Pages
Troubleshooting Action Step 4 From the printer Go to step 5. control panel, Make sure that the paper has no texture or rough ﬁnishes. change the texture settings in the Paper Are you printing on textured or rough paper? Texture menu to match the paper you are printing on.
Page 328: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 329: Repeating Defects Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 330: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type Load paper with the correct paper type and weight in the tray.
Page 331: Streaked Horizontal Lines Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 332: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 333 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and • weight in the Paper menu to match the paper loaded in the tray. Specify the paper texture, type, and weight from the...
Page 334 Troubleshooting Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Step 1 The problem is Go to step 2. solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 335: Toner Specks Appear On Prints
Troubleshooting Action Step 1 Go to step 2. Specify the paper type, texture, and From the Paper menu on the printer control panel, check the paper weight from the tray type, texture, and weight. settings to match the paper loaded in the Do the paper type, texture, and weight match the paper loaded in tray.
Page 336: Vertical Voids Appear On Prints
Troubleshooting Action Replace the imaging unit, and then resend the print job. Contact customer The problem is support. solved. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved.
Page 337: Solving Home Screen Application Problems
Troubleshooting Action Step 5 Contact customer The problem is support. solved. Replace the imaging unit, and then resend the print job. Do vertical voids appear on prints? Solving home screen application problems This troubleshooting section applies only to touch-screen printer models. An application error has occurred Action Step 1...
Page 338: Embedded Web Server Does Not Open
Troubleshooting Embedded Web Server does not open Action Step 1 Go to step 2. Type the correct printer IP address in Make sure the printer IP address is correct. the address ﬁeld of View the printer IP address: your Web browser. •...
Page 339: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 340: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 341 Notices Trademarks Lexmark, the Lexmark logo, MarkNet, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 342: Noise Emission Levels
The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 343: Product Disposal
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 344: Power Consumption
Notices Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
Page 345 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 346 Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version 1 (IKEv1) implemented in the product or service. Multiple model information The following information applies to all MS810, MS811, MS812, MS817, and MS818 printer models except for the MS812de printer model.
Page 347 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 348 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 349 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 350: Industry Canada Compliance Statement
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 351: Japanese Vcci Notice
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 352 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 353: Index
Index Index Close rear door 283 Numerics Complex page, some data may 2100‑sheet tray cables not have printed [39] 283 loading 52, 100, 149 Ethernet 33 compressed images appear on 550‑sheet tray USB 33 prints 319 installing 30 canceling a print job conﬁdential data from a computer 72, 119, 168 information on...
Page 354 Index Sleep Mode 124 documents, printing environmental settings Sleep mode 77, 173 from a computer 66, 113, 162 Eco‑Mode 75, 123, 171 conserving supplies 248 from a mobile device 69, 70 Hibernate mode 77, 124, 173 contacting customer printer display brightness, support 339 adjusting 247 control panel, printer...
Page 355 90, 138 Insufficient memory to collate job loading, trays 45, 93, 142 hiding icons 90, 138 [37] 288 Lexmark Mobile Print showing icons 90, 138 Insufficient memory to support using 70 home screen applications Resource Save feature [35] 288 Lexmark Print conﬁguring 90, 138...
Page 356 45, 93, 142 Paper Loading 197 reducing 76, 123 optional 550‑sheet Paper Size/Type 190 Non‑Lexmark [supply type], see tray 45, 93, 142 Paper Texture 194 User’s Guide [33.xy] 291 standard 250‑sheet tray 45 Paper Weight 195 non‑volatile memory 78, 125, 174 standard 550‑sheet tray 45, 93...
Page 357 335 paper characteristics 180 Web Server 75, 122, 171 uneven print density 335 paper feed troubleshooting using genuine Lexmark 250 white streaks 336 message remains after jam is parts and supplies, status of Print Settings menu 229 cleared 317...
Page 358 Network [x] software error printer is printing blank Insert hole punch box 286 [54] 291 pages 327 Insert staple cartridge 286 Non‑Lexmark [supply type], see printer messages Insert Tray [x] 286 User’s Guide [33.xy] 291 Cartridge, imaging unit Install bin [x] 287 Not enough free space in ﬂash...
Page 359 301 using 181, 247 Replace missing imaging unit printer security recycling [31.xy] 296 information on 82, 129, 177 Lexmark packaging 248 Replace roller kit [81.xx] 296 printer setup Lexmark products 248 Replace unsupported cartridge verifying 40 toner cartridges 248 printer software, installing 35 [32.xy] 296...
Page 360 259 Sleep Mode replacing supplies adjusting 124 storing 253 staple cartridge 259 Sleep mode using genuine Lexmark 250 replacing the toner adjusting 77, 173 using recycled paper 247 cartridge 254, 256 SMTP Setup menu 214 supplies, ordering...
Page 361 Index troubleshooting, print transparency print quality is conﬁdential and other held poor 335 TCP/IP menu 205 documents do not print 303 uneven print density 335 The device is operating in safe envelope seals when white streaks on a page 336 mode.
Page 362 Index verify print jobs 70, 118, 166 printing from a Macintosh computer 167 printing from Windows 167 verifying printer setup 40 vertical voids appear 336 virtual display checking, using Embedded Web Server 120, 168 voids appear 336 volatile memory 78, 125, 174 erasing 79, 126, 175 volatility statement of 78, 125, 174...

This manual is also suitable for:

Ms811 Ms812 Ms817 Ms818 Ms817dn

Lexmark MS810 User Manual

Safety Information

Overview

Selecting a Location for the Printer

Additional Printer Setup

Using Ms810N, Ms810Dn, Ms811N, Ms811Dn, Ms812Dn, Ms817N, Ms817Dn, Ms818Dn

Using Ms810De

Using Ms812De

Paper and Specialty Media Guide

Understanding the Printer Menus

Saving Money and the Environment

Maintaining the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

Related Manuals for Lexmark MS810

Summary of Contents for Lexmark MS810