Printer is printing solid black pages
Actions
Step 1
Check the imaging unit for damage.
Is it free of damage?
Step 2
Remove any contamination from the imaging unit contacts.
Does the problem remain?
Step 3
Check the cables on the HVPS.
Are the above cables properly connected?
Repeating defects
Actions
Step 1
Measure the distance between defects. Is the distance between defects
equal to any of the following?
•
3.81 in. (96.8 mm)
•
1.88 in. (47.8 mm)
•
1.12 in. (28.5 mm)
Step 2
Is the distance between defects equal to 3.71 in. (94.25 mm) or 3.75 in.
(95.2 mm)?
Yes
Go to step 2.
Go to step 3.
Replace the HVPS. See
"HVPS removal" on
page
Yes
Replace the imaging
unit.
Replace the fuser.
Diagnostic information
41
No
Replace the imaging
unit.
Problem is solved.
Reconnect the cables.
365.
No
Go to step 2.
Contact the next
highest level of
support.
4063