Lexmark MS810de Manual
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Lexmark MS810de Manual

Lexmark MS810de Manual

Print quality guide
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Download this manual See also: Driver Manual, Reference
Print Quality Guide

Characters have jagged or uneven edges

Action
Step 1
a
Print a font sample list to check if the fonts you are using are supported by
the printer.
1
From the printer control panel, navigate to:
Menus > Reports > Print Fonts
2
Select PCL Fonts or PostScript Fonts.
b
Resend the print job.
Are you using fonts that are supported by the printer?
Step 2
Check if the fonts installed on the computer are supported by the printer.
Are the fonts installed on the computer supported by the printer?

Clipped pages or images

Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
a
Move the width and length guides in the tray to the correct positions for the
paper loaded.
b
Resend the print job.
Is the page or image clipped?
Print Quality Guide
Page 1 of 19
Yes
No
Go to step 2.
Select a font that is
supported by the printer.
The problem is solved.
Contact
support.
Yes
No
Go to step 2.
The problem is solved.
customer

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Summary of Contents for Lexmark MS810de

  • Page 1: Characters Have Jagged Or Uneven Edges

    Print Quality Guide Page 1 of 19 Print Quality Guide Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the printer. Print a font sample list to check if the fonts you are using are supported by the printer.

  • Page 2: Compressed Images Appear On Prints

    The problem is solved. Make sure the size of the paper loaded in the tray matches the fuser type. support Note: To identify the fuser type, view the label on the fuser. http://support.lexmark. Resend the print job. or your service representative.

  • Page 3: Horizontal Voids Appear On Prints

    Print Quality Guide Page 3 of 19 Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 The problem is solved. Go to step 2. From the Quality Menu on the printer control panel, decrease the toner darkness.

  • Page 4: Incorrect Margins On Prints

    Print Quality Guide Page 4 of 19 Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.

  • Page 5: Paper Curl

    Print Quality Guide Page 5 of 19 Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. •...

  • Page 6: Print Irregularities

    Print Quality Guide Page 6 of 19 Action Step 5 Contact customer The problem is solved. support. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job.

  • Page 7: Print Is Too Dark

    Do print irregularities still appear? Step 6 Contact customer The problem is solved. support Replace the imaging unit, and then resend the print job. http://support.lexmark. or your service Do print irregularities still appear? representative. Print is too dark Action Step 1 Go to step 2.

  • Page 8: Print Is Too Light

    Print Quality Guide Page 8 of 19 Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the print still too dark? Step 4 From the printer control...
  • Page 9 Print Quality Guide Page 9 of 19 Action Step 2 Go to step 3. Change the paper type, texture, and weight to From the printer control panel, set the paper type, texture, and weight in the match the paper loaded Paper menu to match the paper loaded in the tray.

  • Page 10: Printer Is Printing Blank Pages

    Print Quality Guide Page 10 of 19 Printer is printing blank pages Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.

  • Page 11: Repeating Defects Appear On Prints

    Print Quality Guide Page 11 of 19 Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

  • Page 12: Shadow Images Appear On Prints

    Print Quality Guide Page 12 of 19 Action Step 2 Contact customer The problem is solved. support. Replace the fuser if the distance between the defects is equal to either of the following: • 94.25 mm (3.71 in.) • 95.2 mm (3.75 in.) Resend the print job.

  • Page 13: Streaked Horizontal Lines Appear On Prints

    Print Quality Guide Page 13 of 19 Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job.

  • Page 14: Streaked Vertical Lines Appear On Prints

    Print Quality Guide Page 14 of 19 Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job.

  • Page 15: Toner Fog Or Background Shading Appears On Prints

    Step 5 Contact customer The problem is solved. support Replace the imaging unit, and then resend the print job. http://support.lexmark. or your service Do streaked vertical lines appear on prints? representative. Toner fog or background shading appears on prints ABCDE...

  • Page 16: Toner Rubs Off

    Print Quality Guide Page 16 of 19 Action Step 1 The problem is solved. Go to step 2. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

  • Page 17: Toner Specks Appear On Prints

    Print Quality Guide Page 17 of 19 Action Step 4 Contact customer The problem is solved. support. Enable Quiet mode. From the printer control panel, navigate to: Settings > General Settings > Quiet Mode > On Resend the print job. Does the toner rub off? Toner specks appear on prints Action...

  • Page 18: Vertical Voids Appear On Prints

    Print Quality Guide Page 18 of 19 Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2.

  • Page 19: Contacting Customer Support

    Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems. E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide you with information to solve your problem. Live chat You can chat directly with a service representative.

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