250/550-Sheet Media Tray Option Jam Service Check - Lexmark MS81x Service Manual

Error code Description
245.41 Media feeder motor stall in tray 5
245.42 Media feeder motor under‑speed in tray 5
245.43 Media feeder motor did not reach the required speed
245.44 Separator pass through motor stall in tray 5
245.45 Separator pass through motor under‑speed in tray 5
245.46 Separator pass through motor did not reach the
required speed.

250/550-sheet media tray option jam service check

Action
Step 1
Open the media tray and check the media path.
Is it free of obstructions?
Step 2
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the problem remain?
Step 3
Check the pick roller assembly to make sure that the rollers are free from
contamination and paper dust.
Is the pick roller assembly free of wear or damage?
Action
1
POR the printer.
2
Open the media trays and make sure there are
no obstructions on the media path.
3
Check the following:
•
•
•
4
If only one option is installed, re‑seat the option
tray. If there are multiple options installed, swap
the current option with another matching media
tray to determine the source of the error.
If the error persists, then perform the following
service checks:
•
•
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Diagnostic information
154
Make sure the size of the media loaded is
within specifications.
Make sure the tray guides are not set too
tight.
Make sure the tray is not overfilled.
For 250/550‑sheet trays—go to
sheet media tray option jam service check"
on page 154
For HCIT—go to "HCIT jam service check" on
page 156
No
Remove all
obstructions along the
paper path.
The problem is solved.
Replace the pick roller
assembly. Go to
"Drawer pick roller
removal " on
page
4063
"250/550-
408.