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Lexmark MS710 Series Quick Manual
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Lexmark MS710 Series Quick Manual

Field awareness
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Download this manual See also: Driver Manual, Service Manual
Lexmark MS710/MS810 &
MX710/MX810 Series
Field Awareness
Lexmark Confidential

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Summary of Contents for Lexmark MS710 Series

  • Page 1 Lexmark MS710/MS810 & MX710/MX810 Series Field Awareness Lexmark Confidential...
  • Page 2 Please familiarize yourself with each of these issues, as you will be tested on the key concepts at the conclusion of the lesson. Samples and reference images are provided where available. Lexmark Confidential...
  • Page 3 The machine will hard stop to prevent damaging the imaging unit by running the device without any toner. • The only way to clear this message and resume printing is to replace the toner cartridge. • Shaking the cartridge will NOT allow you to continue printing. Lexmark Confidential...
  • Page 4 This new state occurs when the machine has determined that the imaging unit has reached its rated page count capacity or its cleaner capacity. • The only way to clear this message and resume printing is to replace the Imaging Unit. Lexmark Confidential...
  • Page 5 Intermittent contact with the Imaging Unit and CTLS (Capacitive Toner Level Sensor) can display this error. • Removing and reinstalling the Imaging Unit will usually clear the error. • If the problem persists, replace the Imaging Unit. Note: Early production units will be more susceptible. Lexmark Confidential...
  • Page 6 • This can be caused by the cartridge being empty, or not properly installed, or a mechanical issue within the cartridge/bottle that is keeping it from replenishing the Imaging Unit. • Replace the cartridge to resolve the problem. Lexmark Confidential...
  • Page 7 To fix the problem, ensure that the media being used is supported and loaded properly: – Set side restraints – fan media – flip media • Best solution would be to load difficult media in a different tray. Note: A change is in process to reduce/eliminate the problem. Lexmark Confidential...
  • Page 8 Fan the media – Flip the media – Adjust the tray insert side restraints before loading. • If the issue persists, replace the separator roll assembly. • See the pictures on the following page. Continued on next page... Lexmark Confidential...
  • Page 9 200.05 Paper Jam – con’t Jam in Fuser Area Jam under Cartridge Lexmark Confidential...
  • Page 10 202.03 Paper Jam • The leading edge of paper stops at the fuser without any damage. Continued on next page... Lexmark Confidential...
  • Page 11 Fuser Drive Motor has worked its way loose. BAD: Fuser Drive motor – GOOD: Fuser Drive motor – GEAR OFF GEAR ON • Inspect the fuser for any signs of damage and replace if needed. Continued on next page... Lexmark Confidential...
  • Page 12 Check the Fuser Drive Gear by spinning it with one finger. – If the gear spins quickly with little resistance: • Replace the Fuser Drive Module. – If the gear spins normally: • Reseat the fuser • Reseat the Fuser Drive Motor Connection on the Controller Board (J24). Lexmark Confidential...
  • Page 13 The error means that the Printhead +5V power line was not ON when the laser servo started. It is possible that the Printhead is not defective. • To fix the issue, reseat the Toner Cartridge and Imaging Unit. • If issue persists, replace the Printhead assembly. Lexmark Confidential...
  • Page 14 Possible issues: – Flickering/flashing – Illegible text – White or blank screens • Troubleshooting steps will be similar to the previous products. • Check the connections. • If it’s okay and the problem persists, replace the control panel. Lexmark Confidential...
  • Page 15 This is due to the printer’s hold down feature dropping down. • Manually lift the cartridge hold down while inserting the cartridge, until service can replace part. See the pictures on the next page. Correct Position Incorrect Position Lexmark Confidential...
  • Page 16 Customer Menus. • Since the dimensions are so close to the fuser, try swapping Imaging Units as a possible action to see if the defect follows the Imaging Unit or Fuser. • Replace the Part causing the problem. Lexmark Confidential...
  • Page 17 As of firmware release P125/E215, there will be an option to crop the image instead of compressing it. To make the change go to: • Configuration Menu>A4 Fuser • Select Compress (default) or Clip • In addition, there will also be a letter width HV fuser available. Lexmark Confidential...
  • Page 18 The registration error becomes worse with increased input skew. • This issue is most apparent on Scan to File. • To resolve or lessen the effect, make sure the originals are neatly stacked and edge guides are tight. Lexmark Confidential...
  • Page 19 A false 283.05 scanner jam error is most likely due to dust build up on a black Mylar strip at the 1 Scan Sensor. • Use compressed air to gently blow debris off the Mylar or perform a more thorough cleaning of the debris by removing the covers. Lexmark Confidential...
  • Page 20 Grinding Noise – deskew clutch can make a grinding noise if parts are out of spec or it is damaged (replace clutch); grinding noise can also occur if the transport drive bracket studs are damaged (replace transport drive) Lexmark Confidential...

This manual is also suitable for:

Ms810 seriesMx710 seriesMx810 series