Toner rubs off
Leading edge
ABC
DEF
Trailing edge
Actions
Step 1
Check if the fuser screws are tightly fastened.
Are they tightly fastened?
Step 2
Check the following fuser components for wear or damage:
•
Gears
•
Exit rollers
•
Heat belt or hot roller
Are they free of damage?
Step 3
Check the cables on the LVPS.
Are the connections on the above component properly connected?
Paper jams
•
"Understanding jam numbers and locations" on page 48
•
"200–201 paper jams" on page 50
•
"Sensor (input) static jam service check" on page 54
•
"Sensor (input) early arriving jam service check" on page 54
•
"Sensor (input) never‑ or late‑arriving jam service check" on page 56
•
"Sensor (input) late-leaving or did-not-clear jam service check" on page 57
•
"Main drive motor control jam service check" on page 59
•
"Printhead motor control jam service check" on page 59
•
"Fuser drive motor control jam service check" on page 60
•
"Sensor (input) miscellaneous jam 1 service check" on page 60
•
"Sensor (input) miscellaneous jam 2 service check" on page 61
•
"Sensor (input) miscellaneous jam 3 service check" on page 61
•
"202 paper jams" on page 61
•
"Sensor (fuser exit) static jam service check" on page 64
•
"Sensor (fuser exit) late-leaving jam service check" on page 64
Yes
Go to step 2.
Go to step 3.
Contact the next level
of support.
Diagnostic information
47
4063
No
Reseat the fuser, and
tighten the screws.
Replace the fuser. See
"Fuser removal" on
page
322.
Replace the LVPS. See
"LVPS removal" on
page
366.