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Error code
Description
382.56
The output option 2/finisher/offset stacker
main/interface motor went over the normal speed
383.51
No encoder feedback detected from the output
option 3/finisher/offset stacker ejector motor.
383.52
Motor stop error—the output option
3/finisher/offset stacker ejector motor kept on
running some time after the motor was commanded
to stop.
383.54
No encoder feedback detected from the output
option 3/finisher/offset stacker main/interface
motor.
383.55
Motor stop error—the output option
3/finisher/offset stacker main/interface motor kept
on running some time after the motor was
commanded to stop.
383.56
The output option 3/finisher/offset stacker
main/interface motor went over the normal speed
250/550-sheet transport motor failure service check
Action
Step 1
Remove all input options and re-install only the suspected 250/550-sheet
tray option. POR into diagnostics mode and navigate to:
INPUT TRAY TESTS > Feed tests > Tray 2
Does the input option feed normally?
Step 2
Remove the tray from the drawer and do the following:
•
Check the paper guides for damage. Move the paper guide and verify
if it can move freely from one position to another.
•
Check the media size finger flag for damage.
•
Check the lift plate gear for damage. Manually turn the lift plate gear
and check if it causes the lift plate to move upward.
•
Check the separator gears for damage. Manually turn the gear and
check if the gears function properly.
Are the above components ok?
Action
Yes
The problem may not
be on this option tray.
Re-install the
remaining input
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the input option being
tested.
Go to step 3.
Diagnostic information
128
4063
No
Go to step 2.
Replace the media tray.
Go to
"Media tray
assembly removal" on
page
407.
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