Lexmark MS71x Study Manual
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Lexmark MS71x Study Manual

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  • Page 1 Lexmark MS71x/MS81x and MX71x/MX81x Mono Product Study Guide...
  • Page 2 THIS PAGE INTENTIONALLY LEFT BLANK...
  • Page 3 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
  • Page 4 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 THIS PAGE INTENTIONALLY LEFT BLANK For Training Purposes Only 11/19/2012...

  • Page 5: Table Of Contents

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Table of Contents LASER PRINTER NAMING CONVENTION ..............10 PRODUCT LINEUP ...................... 11 MS71 /MS81 ........................11 EXMARK MX71 /MX81 ........................11 EXMARK TLI, TYPE AND SERIAL NUMBER LOCATION ............12 TECHNICAL INFORMATION ..................

  • Page 6: Lexmark Ms71X/Ms81X & Mx71X/Mx81X Product Study Guide Rev

    YSTEM NHANCEMENTS AND HANGES Base Engine Features and Updates: MS71x/MS81x & MX71x/MX81x ........37 Paper Transport System Key Components: Sensors ..............39 Paper Transport System Key Components: Paper Transport ............40 Print Engine Paper Path: MS71x/MS81x & MX71x/MX81x ............41 Paper Jam Locations: MS71x/MS81x ....................
  • Page 7 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 MX711/MX81 ......................62 ONTROL ANEL Buttons and Functions: MX711/MX81x..................62 Home Screen: MX711/MX81x ....................... 63 Home Screen Buttons: MX711/MX81x ..................63 Administrative Menu: MX711/MX81x ..................... 65 : MS71 /MS81 MX71 /MX81 ................
  • Page 8 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 FIRMWARE AND FUNCTIONALITY CHANGES ............85 ........................85 RROR ORMATTING Decoding Paper Jam Sub-error Codes <.xx> ................85 – E ....................... 86 EBOOT RROR ECOVERY Sample Generic Control Panel Messages after Auto Reboot............87 ............................
  • Page 9 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 For Training Purposes Only 11/19/2012...

  • Page 10: Laser Printer Naming Convention

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Laser Printer Naming Convention Beginning of fall 2012, Lexmark changed the naming convention of its laser printers based on a 5-digit identifier. The chart below outlines what each of these codes mean. Suffix Convention...

  • Page 11: Product Lineup

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Product Lineup The table below provides each model of the series. Lexmark MS71x/MS81x Machine Type – Solutions Model Name Network Duplex Control Panel Model Number Enabled MS710dn 4063-832 MS711dn 4063-835 2.4” Color LCD...

  • Page 12: Tli, Type And Serial Number Location

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 TLI, Type and Serial Number Location MS71x/MS81x MX71x/MX81x For Training Purposes Only 11/19/2012...

  • Page 13: Technical Information

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Technical Information Printer Specifications: MS71x/MS81x MS710 MS711 MS810 MS811 MS812 Performance Fuser Technology Hot Roll Fuser Belt Fuser High-end, A4, Mono, Hot High-end, A4, Mono, Instant on Belt Fuser, Print Engine Roll Fuser, 2-pc supply 2-pc supply (Toner Cartridge &...

  • Page 14: Duty Cycle : Ms71 X /Ms81

    Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage.

  • Page 15: Media Options : Ms71

    Tray Inserts are now offered as an option so that customers with space and/or budget constraints can afford getting an additional paper tray (insert) to hold alternate media.  The MS71x and MS81x Paper Handling and Furniture Options are not downwards compatible. ...

  • Page 16: Input Options: Ms71X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Input Options: MS71x Input Options: MS71x 250-Sheet & 550-Sheet Tray Insert 250-Sheet & 550-Sheet Tray 250-Sheet & 550-Sheet Lockable Tray *Includes a built-in lock to protect costly or sensitive media. 2100-Sheet Tray *Requires a Caster Base.

  • Page 17: Output Options: Ms71X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Output Options: MS71x Output Options: MS71x Output Expander *Holds approximately 500 sheets. High Capacity Output Expander *Holds approximately 1500 sheets. 4-Bin Mailbox *Holds approximately 100 sheets per bin. Staple Finisher *Can staple a maximum of 50 sheets per set and supports up to 500 sheets of unstapled paper.

  • Page 18: Furniture Options: Ms71X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Furniture Options: MS71x Furniture Options: MS71x Caster Base Spacer *Adds 4.3” to the height of the printer Swivel Cabinet *For elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper).

  • Page 19: Media Size Support: Ms71X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Media Size Support: MS71x Media Size1 A4 210 x 297mm (8.27 x 11.7 in.) Letter 215.9 x 279.4mm (8.5 x 11 in.) Legal 215.9 x 355.6mm (8.5 x 14 in.) long edge fed 210 x 148mm (8.27 x 5.83 in.) short edge fed 148 x 210mm (5.83 x 8.27 in.)

  • Page 20: Input Options: Ms81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Input Options: MS81x Input Options: MS81x 250-Sheet & 550-Sheet Tray Insert 250-Sheet & 550-Sheet Tray 250-Sheet & 550-Sheet Lockable Tray *Includes a built-in lock to protect costly or sensitive media. 2100-Sheet Tray *Requires a Caster Base.

  • Page 21: Output Options: Ms81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Output Options: MS81x Output Options: MS81x Output Expander *Holds approximately 500 sheets. High Capacity Output Expander *Holds approximately 1500 sheets. 4-Bin Mailbox *Holds approximately 100 sheets per bin. Staple Finisher *Can staple a maximum of 50 sheets per set and supports up to 500 sheets of unstapled paper.

  • Page 22: Furniture Options: Ms81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Furniture Options: MS81x Furniture Options: MS81x Caster Base Spacer *Adds 4.3” to the height of the printer Swivel Cabinet *For elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper).

  • Page 23: Media Size Support: Ms81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Media Size Support: MS81x Media Size A4 210 x 297mm (8.27 x 11.7 in.) Letter 215.9 x 279.4mm (8.5 x 11 in.) Legal 215.9 x 355.6mm (8.5 x 14 in.) long edge fed 210 x 148mm (8.27 x 5.83 in.) short edge fed 148 x 210mm (5.83 x 8.27 in.)

  • Page 24: Technical Information

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Technical Information Specifications: MX71x/MX81x MX710 MX711 MX810 MX811 MX812 Performance Fusing Technology Belt Fuser Print Engine High-end, A4, Mono, Instant on fuser, 2-piece supplies (cartridge & IU) Processor 800 MHZ Granite Processor...

  • Page 25: Duty Cycle: Mx71X/Mx81X

    Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage.

  • Page 26: Scanner And Fax Specifications : Mx71

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Scanner and Fax Specifications: MX71x/MX81x MX710, MX810 Series Scanner Scanner Type Color Flatbed Scanner with DADF Scan Technology Charge Coupled Device (CCD) Light Source Number of Light Sources ADF Scanner Duplex (DADF – Duplex Automatic Document Feeder) Type Document Input &...

  • Page 27: Time To First Copy (Ttfc): Mx71X/Mx81X

    11.5 11.5 Loading paper in the ADF or Flatbed or touching the Lexmark MX71x/ MX81x MFPs display will activate warm-up of the MFP and could lower this time to first copy. NOTE: All TTFC copy measurements are measured from the homescreen, pressing the green Go button. Speed values can be up to and as fast as the rated speeds above.

  • Page 28: Media Options : Mx71

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Media Options: MX71x/MX81x  Terminology Change: What used to be Drawers are now called Trays. What used to be Trays are now Tray Inserts.  Tray Inserts are now offered as an option so that customers with space and/or budget constraints can afford getting an additional paper tray (insert) to hold alternate media.

  • Page 29: Input Options: Mx71X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Input Options: MX71x The MX81x and MX71x Input options are not compatible due to the difference in footprint of the machines. Input Options: MX71x 250-Sheet & 550-Sheet Tray Insert 250-Sheet Tray 250-Sheet &...

  • Page 30: Output Options: Mx71X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Output Options: MX71x The MX71x MFPs do not support Output Options. Furniture Options: MX71x Furniture Options: MX71x Caster Base Spacer Swivel Cabinet *This is for elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper).

  • Page 31: Media Size Support: Mx71X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Media Size Support: MX71x Media Size A4 210 x 297mm (8.27 x 11.7 in.) Letter 215.9 x 279.4mm (8.5 x 11 in.) Legal 215.9 x 355.6mm (8.5 x 14 in.) long edge fed 210 x 148mm (8.27 x 5.83 in.) short edge fed 148 x 210mm (5.83 x 8.27 in.)

  • Page 32: Input Options: Mx81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Input Options: MX81x The MX81x and MX71x Input options are not compatible due to the difference in footprint of the machines. Input Options: MX81x 550-Sheet Tray 2100-Sheet Tray *This option must be installed at the bottom of...

  • Page 33: Output Options: Mx81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Output Options: MX81x Output Options: MX81x Offset Stacker *Holds approximately 500 sheets 4-Bin Mailbox *Holds approximately 100 sheets per bin Staple Finisher *Can staple a maximum of 50 sheets per set and supports up to 500 sheets of unstapled paper.

  • Page 34: Media Size Support: Mx81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Media Size Support: MX81x Media Size A4 210 x 297mm (8.27 x 11.7 in.) Letter 215.9 x 279.4mm (8.5 x 11 in.) Legal 215.9 x 355.6mm (8.5 x 14 in.) long edge fed 210 x 148mm (8.27 x 5.83 in.) short edge fed 148 x 210mm (5.83 x 8.27 in.)

  • Page 35: Theory Of Operation

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Theory of Operation Electrophotographic (EP) Process The developed image in the printer is transferred directly to the print medium. A roller carries the medium from the paper sources at the machine bottom, against the EP cartridges, and up to the fuser at the machine top.

  • Page 36: Ep Process Components Cross-Sectional

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 EP Process Components Cross-Sectional Printhead Developer Roll Charge Roll* Toner Cartridge PC Roll Belt Fuser Imaging Transfer Unit Roll *The Charge Roll is contained within the IU. For Training Purposes Only...

  • Page 37: Paper Transport System Enhancements And Changes

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Paper Transport System Enhancements and Changes Base Engine Features and Updates: MS71x/MS81x & MX71x/MX81x New Features: MS71x/MS81x & MX71x/MX81x Flushing  This new feature will improve our customer’s experience by minimizing user interventions when getting paper jams.
  • Page 38  Envelope and Universal Tray input options are no longer supported for this printer series.  Input trays support almost all type of media. *The MS71x DOES NOT support Envelopes – an Envelope option is not in the menus. 2-Step Tray Insert Removal ...

  • Page 39: Paper Transport System Key Components: Sensors

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Paper Transport System Key Components: Sensors Standard Bin Full Actuator and Sensor Fuser Exit Sensor Control Panel Interlock Sensor Rear Door interlock Sensor Input Sensor Narrow Media Sensor (MS71x ONLY) Duplex Path...

  • Page 40: Paper Transport System Key Components: Paper Transport

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Paper Transport System Key Components: Paper Transport Exit Rollers Fuser (Belt Fuser Pictured) Diverter (not pictured) Fuser Exit Duplex Rolls Rolls Separator Roll Pick Roller Tray Elevator For Training Purposes Only...

  • Page 41: Print Engine Paper Path: Ms71X/Ms81X & Mx71X/Mx81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Print Engine Paper Path: MS71x/MS81x & MX71x/MX81x Simplex Paper Path Duplex Paper Path For Training Purposes Only 11/19/2012...

  • Page 42: Paper Jam Locations: Ms71X/Ms81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Paper Jam Locations: MS71x/MS81x Area Error Message Staple finisher Remove paper, open stapler door. Leave paper in bin. [455–457] Standard bin Remove standard bin jam. [203] Inside the printer Lift front cover to remove cartridge. [200–201] Multipurpose feeder Clear manual feeder.

  • Page 43: Paper Jam Locations: Mx71X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Paper Jam Locations: MX71x Area Error Message Upper rear door Open upper rear door. [202] Upper door and rear Open upper and lower rear door. [231 ‑234] duplex area Trays Open tray [x]. [24x] Duplex area Remove tray 1 to clear duplex.

  • Page 44: Paper Jam Locations: Mx81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Paper Jam Locations: MX81x Area Error Message Duplex area Remove tray 1 to clear duplex. [235–239] Trays Open tray [x]. [24x] Staple finisher rear Remove paper, open finisher rear door. Leave paper in bin. [451]...
  • Page 45 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Area Error Message Upper rear door Open upper rear door. [202] Mailbox Open mailbox rear door. Leave paper in bin. [4yy.xx] Multipurpose feeder Clear manual feeder. [250] Inside the printer Lift front cover to remove cartridge. [200–201] Standard bin Remove standard bin jam.

  • Page 46: Scanner System : Mx71

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Scanner System: MX71x/MX81x Auto Document Feeder (ADF) Key Updates: MX71x/MX81 x Key Updates New ADF Pick Mechanism  New pick arm assembly (CRU Maintenance Item)  New separator roller (CRU Maintenance Item) ...
  • Page 47 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Key Updates Ultrasonic Transmitter ADF Ultrasonic Multi-pick Detection  Implemented 2-piece transmissive design to detect multiple paper feed. Ultrasonic Receiver ADF Mechanical Deskew  A deskew roll was added to minimize feed skews.

  • Page 48: Adf Key Components: Sensors

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 ADF Key Components: Sensors ADF Cross-sectional Skew Detect ADF Multifeed ADF Pick Sensor Sensor Sensor ADF Media Exit Sensor Scan Sensor ADF Media Scan Present Sensor Sensor ADF under Top Cover...
  • Page 49 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 ADF Back Side ADF Elevator ADF Closed Home Position Interlock Sensor Sensor For Training Purposes Only 11/19/2012...

  • Page 50: Adf Key Components: Paper Feed And Transport

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 ADF Key Components: Paper Feed and Transport ADF Cross-sectional ADF Pick Roller ADF Feed Belt ADF Exit Roller ADF Separator Roller and ADF Registration ADF Transport Torque Limiting Clutch Roller Roller...

  • Page 51: Adf Paper Path: Mx71X/Mx81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 ADF Paper Path: MX71x/MX81x Scan Position ADF Multifeed Detection Ultrasonic Transmitter Ultrasonic Receiver For Training Purposes Only 11/19/2012...

  • Page 52: Flatbed Key Components: Mx71X/Mx81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Flatbed Key Components: MX71x/MX81x External Components Pressure Pad ADF Open Sensor Flatbed Glass Internal Components Flatbed Scanner Flatbed Scanner Control Card Motor Flatbed Home Position Sensor Flatbed Scanner Length Sensor Flatbed CCD...
  • Page 53 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Flatbed Key Components and Functions Component Function Scanner Home Position Detects the registration position of the scanner. Sensor CCD Imaging Unit Shines light onto the document (LED). ADF Open Sensor Detects if the ADF lid is open.

  • Page 54: Control Panel And Menus

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Control Panel and Menus MS71x, MS810n/dn, MS811n/dn, MS812dn Control Panel 2.4" Color LCD Display This is NOT a Touch Screen Buttons and Functions: MS71x, MS810n/dn, MS811n/dn, MS812dn Part Description Function View the printer status.
  • Page 55 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Indicates the printer status:  Off – The power is off. Indicator light  Blinking green – The printer is warming up, processing data, or printing.  Solid green – The printer is on, but idle.

  • Page 56: Ms810De Control Panel

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 MS810de Control Panel 4.3" Color Touch Screen Buttons and Functions: MS810de Control Panel Part Description Function View the printer status. Display Set up and operate the printer. Keypad Enter numbers, letters, or symbols.

  • Page 57: Ms812De Control Panel

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 MS812de Control Panel 7" Color Touch Screen Buttons and Functions: MS812de Control Panel Part Description Function View the printer status. Display Set up and operate the printer. Keypad Enter numbers, letters, or symbols.

  • Page 58: Administrative Menu: Ms71X/Ms81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Administrative Menu: MS71x/MS81x For a complete listing of the printer menu tree, consult the User’s Guide. MS71x/MS81x Administrative (Customer) Menu Tree Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC...

  • Page 59: Mx710 Control Panel

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 MX710 Control Panel Buttons and Functions: MX710 Part When to Use Home button Go to the home screen. Enable Sleep mode or Hibernate mode. Do the following to wake the printer from Sleep mode: ...

  • Page 60: Home Screen: Mx710

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Home Screen: MX710 Home Screen Buttons: MX710 Description Function Copy Opens the Copy menu Opens the Fax menu E-mail Opens the E-mail menu Displays files on a USB drive Arrows Scroll left or right to the next screen to display...

  • Page 61: Administrative Menu: Mx710

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Administrative Menu: MX710 For a complete listing of the printer menu tree, consult the User’s Guide. MX710 Administrative (Customer) Menu Tree Paper Menu Reports Network/Ports Security Default Source Menu Settings Page...

  • Page 62: Mx711/Mx81X Control Panel

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 MX711/MX81x Control Panel Buttons and Functions: MX711/MX81x Part When to Use  View the printer status and messages. Display  Set up and operate the printer. Home button Go to the home screen.

  • Page 63: Home Screen: Mx711/Mx81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Home Screen: MX711/MX81x Home Screen Buttons: MX711/MX81x Description Function Copy Opens the Copy menu Opens the Fax menu E-mail Opens the E-mail menu Displays files on a USB drive Arrows Scroll left or right to the next screen to display...
  • Page 64 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Opens the FTP menu Note: This option must be set up by a system administrator before it appears on the display. Forms and Quickly find and print frequently used online forms...

  • Page 65: Administrative Menu: Mx711/Mx81X

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Administrative Menu: MX711/MX81x For a complete listing of the printer menu tree, consult the User’s Guide. MX711/MX81x Administrative (Customer) Menu Tree Paper Menu Reports Network/Ports Security Default Source Menu Settings Page...

  • Page 66: Service Menus : Ms71

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Service Menus: MS71x/MS81x and MX71x/MX81x Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or Technical Support.
  • Page 67 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 To enter Recovery Mode, do the following: NOTE: Recovery only available on non-eTask printers. Turn off the printer. This mode will allow the printer to boot Press and hold 2, 7 and 8.
  • Page 68 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 In the Administration (Customer) Menu, select the Network/Ports Menu. Select Standard Network. Select STD NET SETUP. The Network SE menu contains advanced network menu tools. Network SE Warning: Changing the settings within...

  • Page 69: Supplies

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Supplies Supply Changes and Key Updates Key Updates 2-Piece Supplies Kit  New Toner Cartridge design – 2 piece vs. 1-piece  Separate toner cartridge and imaging unit  Imaging unit includes charge roll...

  • Page 70: Supply Life Messaging Information

    Non-Continuable Stop pgs remain" The generic name of the warning used for Lexmark support documentation. This column indicates whether or not the message is enabled by default. This column indicates the default cartridge life remaining for each cartridges yield type. Once the cartridge reaches this percentage, it will trigger the given warning.

  • Page 71: Imaging Unit Life Messaging

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Imaging Unit Life Messaging The following table provides the messaging that will appear on the control panel as supply life becomes low. Below the table explanations are provided for the headings and options listed in each column.

  • Page 72: Fuser Maintenance Kit Life Messaging

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Fuser Maintenance Kit Life Messaging The following table provides the messaging that will appear on the control panel as Fuser Maintenance Kit life becomes low. Default Default Behavior Options Warning Control Panel Message...

  • Page 73: How To Change Supply Life Messaging Settings

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 How to Change Supply Life Messaging Settings 1. Access the printer’s Embedded Web Server (EWS). 2. Click Settings > Print Settings > Supply Notifications. 3. Change the settings as desired. Adjustable Supplies Alert Options...

  • Page 74: Detection Of Non-Genuine Supplies

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Detection of Non-Genuine Supplies When the printer senses that the Imaging Unit, Toner Cartridge or Fuser is not a genuine Lexmark part, the printer will post this error message: Non-Lexmark [supply], see User’s Guide [33.xy]...

  • Page 75: Toner Cartridges

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Toner Cartridges MS71x and MS81x Approximate Toner Cartridges Yield MS710 MS711 MS810 MS811 MS812 (in pages) Starter Toner Cartridge (SWE) Toner Cartridge High Yield Toner Cartridge Extra High Yield Toner Cartridge...

  • Page 76: Maintenance Items

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Maintenance Items Automatic Document Feeder (ADF) Maintenance Kit: MX71x and MX81x Item Page Intervals Customer Installable ADF Media Pick Roller 120,000 ADF Separation Roller 120,000 ADF Feed Belt 120,000 Torque Limiting Clutch 120,000 Page Intervals depends on many factors including the environment, scanning habits, etc.

  • Page 77: Fuser Information

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Fuser Information Fuser Technology Item MS71x MS81x Fuser Technology Hot roll Belt Print Speed Up to 55 ppm Up to 70 ppm Time to First Print (TTFP) As fast as 8.0 seconds As fast as 4.0 seconds...

  • Page 78: Fuser Types

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Fuser Types There are many Fuser Types identified by a unique Fuser Type code (see the section in this guide called How to Determine the Correct Fuser Part Number). It is critical that the correct fuser is identified and replaced in the machine.
  • Page 79 If the customer does not wish to accept this license agreement, unlicensed Fusers are available by contacting Lexmark. Note: The MS71x models have a Hot Roll Fuser similar to previous generations of workgroup mono products. Note: The MS81x, MX71x and MX81x models have a Belt Fuser Only.

  • Page 80: How To Determine The Correct Fuser Part Number

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 How to Determine the Correct Fuser Part Number There are a number of fuser part numbers for this printer series, so it is essential to know how to determine which one to recommend when a replacement is needed.

  • Page 81: Checking The Fuser Type From The Rear Of The Printer

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Checking the Fuser Type from the Rear of The Printer 1. Remove the Upper Rear Door. 2. Pull down the Redrive Assembly. 3. Locate the label between the left and right thumb screws.

  • Page 82: Checking The Fuser Type Through The Menu Settings Page

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Checking the Fuser Type through the Menu Settings Page 1. Print the Menu Settings Pages. 2. Locate the Device Information section in the Menu Settings Pages. 3. Under Device Information, locate Fuser Type.

  • Page 83: Checking The Fuser Type Through The Embedded Web Server (Ews)

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Checking the Fuser Type through the Embedded Web Server (EWS) 1. Access the printer’s EWS. 2. Under Reports, click Device Information. 3. Under Device Information, locate the Fuser Type. For Training Purposes Only...

  • Page 84: Hardware Ship And Store

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Hardware Ship and Store The new MS and MX series printers have significant hardware and functionality changes from previous models. Below is an overview of these changes. Cartridge Shutter/Plunger The Toner Cartridge has a built-in shutter that closes when the Access Cover is opened.

  • Page 85: Firmware And Functionality Changes

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Firmware and Functionality Changes Error Code Formatting To provide consistency across different product lines, the error code formatting was improved so technicians can readily identify a category of problem based on the numeric code.

  • Page 86: Auto Reboot - Error Recovery

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Auto Reboot – Error Recovery The goal of allowing the printer to auto-reboot when a catastrophic error occurs is to decrease customer interventions and increase printer up-time. The types of errors that could auto reboot include: ...

  • Page 87: Sample Generic Control Panel Messages After Auto Reboot

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Sample Generic Control Panel Messages after Auto Reboot 2.4” Panel 4.3” Panel 10” Panel LED Panel For Training Purposes Only 11/19/2012...

  • Page 88: Safe Mode

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Safe Mode Safe Mode is a new and configurable state in the device that allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device.

  • Page 89: Configuration And Management

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Configuration and Management Category POR Sequence Description  Safe Mode state will not disable on POR without holding 2.4” Control Panel down the special button sequence. 7 + 6 (letters S+M = Safe Mode) ...

  • Page 90: Safe Mode Print Behavior

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Safe Mode Print Behavior The behavior of a device in Safe Mode is product-specific. The table below outlines the behavior for this printer series and may not apply to other models of the same code.

  • Page 91: Other Function Highlights

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Other Function Highlights Category Feature Function Remote Control Panel for Touch Provide remote control of a device. Screen GUIs Haptic technology, or haptics, is a tactile feedback technology which takes advantage of a user's sense of...
  • Page 92 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Category Feature Function Data elements that are part of MPS Enabler Printer Device Statistics Information Statistics are to be represented via SNMP protocol. Devices store information related to duplex, n-up, low...

  • Page 93: Event Log Summary

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Event Log Summary For Training Purposes Only 11/19/2012...

  • Page 94: Complex Parts And Procedures

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Complex Parts and Procedures Parts listed in this section are complex for various reasons and are tagged with one or more of the following icons to explain its complexity:  High degree of technical difficulty in removing/replacing the part.

  • Page 95: Control Panel

    When a new Controller Board is installed, the Lexmark default eSF applications and settings are loaded. The best practice is for an administrator to have their eSF applications and settings backed up prior to encountering a problem.
  • Page 96 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 7. Click on Solutions (don’t click Import/Export – the explanation is at the end) 8. Click on Embedded Solutions For Training Purposes Only 11/19/2012...
  • Page 97 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 9. Select each application individually by clicking on the name (we’ll use Forms and Favorites in this example): 10. Click on Export to create a file of that application’s settings For Training Purposes Only...

  • Page 98: Laser Printhead

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 11. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid Engine code mode, then there is no way to backup the eSF apps. Make the customer aware of this.

  • Page 99: Zero Insertion Force (Zif) Connectors

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Zero Insertion Force (ZIF) Connectors Zero Insertion Force (ZIF) connectors are used in the various boards and cards of these printers. Before inserting or removing a cable from these connectors, read this entire section carefully to avoid damaging the connector or cable.
  • Page 100 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 How to Insert a Cable into the Horizontal Top Contact Connector 1. When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked.

  • Page 101: Horizontal Bottom Contact Connector

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Horizontal Bottom Contact Connector The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted horizontally into the connector.
  • Page 102 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 How to Insert a Cable into the Horizontal Bottom Contact Connector 1. Check the actuator to verify it is in the open position. 2. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator.

  • Page 103: Vertical Mount Contact Connector

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Vertical Mount Contact Connector The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted vertically into the connector.

  • Page 104: Horizontal Sliding Contact Connector

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 3. Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.
  • Page 105 Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 How to Insert a Cable into the Horizontal Sliding Contact Connector 1. Check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector.

  • Page 106: Low Insertion Force (Lif) Connector

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Low Insertion Force (LIF) connector Warning! When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables.

  • Page 107: Mirrored Nvram Components

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Mirrored NVRAM Components Controller Board Control Panel Service Tips: If you must use one the components listed above as a method of troubleshooting, boot the printer into Diagnostic mode only; this will prevent NVRAM from copying to the new component.

  • Page 108: Package Contents

    Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Package Contents Generally, the product package includes the items listed in the table below: MS71x/MS81x Printer Model MS71x(dn), MS81x(n) MS81x(dtn) MS810de MS812de MS81x(dn) Base printer with Base printer with Base printer with 4.3”...

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