Riso RP3700I User Manual page 196

Troubleshooting Tips
With the Optional Document Memory Card (Pre-installed in RP3790)
Problem
The following message is displayed:
Communication Error
Check Communication
Devices and Cables.
Document data cannot be received
through the modem.
"Unknown" appears in the lines of
several listed items when the [File
Properties] window is opened for the
received document data.
The receipt time and/or date of the
document data, which is displayed in
the [File Properties] window, is not
correct.
196
Cause
A communication error has
occurred while receiving the
current document data.
The modem has no power.
The power of the RISO
Printer is turned off.
The cables are not correctly
connected to the modem
and/or the public
telecommunication line.
[Local] is selected as
communication mode.
The storage memory is full of
spooled document data.
A communication error has
occurred while receiving the
document data, causing the
message "Data Receiving
Error" to appear in the Output
option window.
A unique configuration is
selected for the static
memory in the modem.
The data transmission level
of the modem is not suitable
for your RISO Printer.
The dedicated
communication utility
software, RISORINC
Manager, was not used to
transmit the document data.
The system clock and
calendar of your printer are
not correctly adjusted.
Action
Print out the received document data to
check what document data have not
been received and request to transmit
the remaining data again.
Check the power cord and power
switch of the modem.
Turn it on.
Check if the modem cable is securely
connected between the serial port of
your RISO Printer and the LINE
terminal of the modem.
Check if the telecommunication wire is
securely connected between the
PHONE terminal of the modem and the
public telecommunication line socket.
Select [Remote] as communication
mode.
p.154... Customizing The Initial Settings
Print out the spooled document data
and clear them from the storage
memory.
Print out the received document data
and clear them from the memory of
your printer.
Recover the factory-set configuration of
the static memory in the modem,
referring to the user´s guide of the
modem concerned.
Adjust the data transmission level of
the modem, referring to the user´s
guide or contacting the manufacturer of
the modem concerned.
Use the RISORINC Manager to
transmit data if you want to know the
details of all listed items in the [File
Properties] window.
p.37... Expanding Functions with
the Document Memory Card
Adjust them correctly.
p.154... Customizing the Initial
Settings