Related Manuals for Riso 9630
Summary of Contents for Riso 9630
-
Page 1: Troubleshooting Guide
Troubleshooting Guide This guide describes the action to take when a paper jam or other problem occurs. Series 061-360TG-EN0... - Page 2 This device is compliant with the substance emission inspections of the German environmental label "RAL-UZ171". CAUTION After reading this guide, keep it handy for future reference. The "Safety Precautions" are provided in the supplemental Safety Information. Be sure to read through them prior to use. ComColor GD Series Troubleshooting Guide...
-
Page 3: About This Guide
This guide describes safety precautions and specifications. About This Guide (1) This guide may not be reproduced in whole or in part without the permission of RISO KAGAKU CORPORATION. (2) The contents of this manual may be changed without prior notice due to product improvements. -
Page 4: Symbols, Notations, And Screenshots Used In This Guide
Symbols, Notations, and Screenshots Used in This Guide ■ Symbols Used in This Guide Indicates cautions that should be noted for safe use of this machine. Indicates important items that should be noted or are prohibited. Indicates useful or additional information. ■... -
Page 5: Table Of Contents
Contents About This Guide ....................... 1 Symbols, Notations, and Screenshots Used in This Guide ............2 Touch Panel Display ......................5 [Home1] Screen ........................... 5 Status Area ..........................6 Job List Icons ..........................7 Chapter 1 Messages ......................1-1 Error Messages on the Touch Panel ..................1-1 Examples of the Messages ....................... - Page 6 Replacing the Staple Cartridge UR1 (Multifunction Finisher) ............3-1 Replacing the Staple Cartridge UR2/UR3 ..................3-2 Replacing the Staple Cartridge (Face Down Finisher) ..............3-3 Cleaning the Punching Box ...................... 3-5 Disposing of the Punching Trash ....................3-5 Simple Questions ................. End of This Guide ComColor GD Series Troubleshooting Guide...
-
Page 7: Touch Panel Display
The touch panel allows you to perform operations and Touch Panel Display check the current status of the machine. Use the information described in this section to help with troubleshooting. [Home1] Screen On the [Home1] screen, press a mode button to access the settings and functions for that mode. You can check the information described below on each mode button or on the [System Info] screen. -
Page 8: Status Area
When the bar starts flashing, it is the time to replace the ink cartridge. Prepare a new ink cartridge for the color that flashes. • The amount of remaining ink cannot be displayed when using non-RISO ink. [―] is displayed instead of the remaining ink indicator. ComColor GD Series Troubleshooting Guide... -
Page 9: Job List Icons
Job List Icons The job list on the [Finished] screen displays the following icons according to the job type along with the document name/ job name. Icon Job Type Copy job Print job Scan (Mail) job Scan (PC) job Scan (Console) job Storage (Save/Load) job USB (Save/Load) job Job with a PIN code... - Page 10 ComColor GD Series Troubleshooting Guide...
-
Page 11: Chapter 1 Messages
Chapter 1 Messages This chapter describes the reasons why the error lamp flashes on the operation panel and messages appear on the touch panel, and what actions to take. When the message is displayed, resolve the problem following the instructions in the displayed message. Operation panel error lamp Scanner lamp When an error occurs, the error lamp flashes in red. -
Page 12: Examples Of The Messages
Examples of the Messages The following are examples of messages. Follow the instructions in the displayed messages to resolve the problems. • [Cancel] and [Continue] may be displayed on some message screens. Touch [Cancel] to stop the current operation. Touch [Continue] to resume the current operation. <S000-0000>Service Call These error messages are displayed when inspection or repair is required by a service representative. -
Page 13: Paper Jam
Message Action to Take A problem has occurred on feed A paper jam occurred in the feed tray. tray 1 (feed tray 2, feed tray 3). To See "Troubleshooting for the Feed Tray" (p. 2-24) to remove the jammed solve the problem, remove the paper, and press the [Reset] key on the operation panel. -
Page 14: Consumable Error
Message Action to Take Set ink cartridges. No ink cartridge has been installed, or a non-RISO ink has been installed. Install a RISO ink cartridge, or contact your administrator. Different color ink is set. Replace The type or color of the installed ink cartridge is not correct. Check the the ink cartridge. - Page 15 Message Action to Take Check the Stripper Unit. The stripper unit is not installed properly. Reinstall the stripper unit. Stripper unit Installing the stripper unit 1 Lower the stripper lock knob (a) to unlock the stripper unit. 2 Press the stripper release lever (b) and remove the stripper unit.
-
Page 16: Warning
Message Action to Take The stacking tray of High The stacking tray is not set on the high capacity stacker. Capacity Stacker is not set. Set After setting the stacking tray on the carriage, return this to the high the stacking tray. capacity stacker. - Page 17 Message Action to Take An error has occurred on the An error has occurred on the scanner. scanner. Touch [Confirm]. If this message is displayed while scanning an original, scan the original again. If the error message does not disappear after touching [Confirm], press the [Power] key on the operation panel to restart the machine.
- Page 18 Delete completed jobs or unnecessary documents in storage to free up space in HDD. space on the hard disk. Job name: The corresponding job was deleted on the RISO Console while it was This job has been deleted. suspended. Send the data again.
- Page 19 Message Action to Take The staple unit (punch unit, top Each unit (staple unit, punch unit, top tray unit, stacking tray unit, booklet tray unit, stacking tray unit, tray unit, tri-fold output tray unit) of the multifunction finisher is not booklet tray unit, tri-fold output connected.
- Page 20 Message Action to Take Paper is left in the High Capacity There is paper on the stacking tray of the high capacity stacker. Stacker. Print cannot be run. When there is paper on the stacking tray, the paper guides cannot move Remove paper from the stacking to the appropriate positions for the next job.
-
Page 21: Information
<I000-0000>Information These messages are displayed when machine maintenance is required. Message Action to Take The drain tank must be replaced The drain tank needs to be replaced. Contact your dealer or authorized soon. Contact your dealer, and service representative. have a new drain tank ready. •... - Page 22 1-12 ComColor GD Series Troubleshooting Guide...
-
Page 23: Chapter 2 Troubleshooting
Chapter 2 Troubleshooting This chapter describes what actions to take when problems occur. Use the information in this chapter to help with troubleshooting. Problem Paper Jams p. 2-4 General Troubleshooting for This Machine The machine does not operate at all. / Nothing is displayed on the touch panel when the power is turned on. p. -
Page 24: Problem See
Duplex copying cannot be performed for the paper loaded in the standard tray. p. 2-16 Troubleshooting for Scanning There is no scanned data on the scan screen of the RISO Console. p. 2-17 Part of the original is missing in the scanned data. - Page 25 A job with a PIN code cannot be deleted. p. 2-27 The printer does not wake up automatically. p. 2-27 The RISO Console screen is not displayed. p. 2-27 The [Ink Information Input] screen is displayed. p. 2-28 Troubleshooting for the Optional PS Kit Files saved on a USB flash drive are not displayed on the printer.
-
Page 26: Paper Jams
Paper Jams If a paper jam occurs in the machine or optional equipment, printing stops, the error lamp on the operation panel flashes in red, and the paper jam location is displayed on the touch panel. Follow the procedure displayed on the touch panel to remove the jammed paper and resume printing. -
Page 27: Precautions When Removing Jammed Paper
Precautions When Removing Jammed Paper • Slowly and carefully remove the jammed paper. Be careful not to leave pieces of paper in the machine. • If a paper jam occurs when printing multiple sheets of paper, the sheet of paper that caused the paper jam as well as other sheets of paper may remain in the transfer path. -
Page 28: Frequent Paper Jams
Frequent Paper Jams If paper jams occur frequently, check the points listed below again. • The paper on the standard tray or in the feed tray is within the maximum load capacity. • The standard tray paper guides are positioned correctly and the paper is loaded properly. •... -
Page 29: Paper Feed Path
This section describes the path that paper travels through Paper Feed Path the machine during printing. See this information when removing jammed paper from the machine. During printing, paper travels through the machine as shown in the illustration below. Solid line: Paper feed path during simplex printing Dashed line: Paper feed path during duplex printing <When using the <When using the... - Page 30 ■ When connected to the multifunction finisher ● When booklet binding/bi-folding ● When stapling Staple Booklet/Bi-fold ● When punching ■ When the folder unit is added ● When tri-folding Punch ● When stapling and punching Tri-fold Punch ● When Z-folding Staple Z-fold ComColor GD Series Troubleshooting Guide...
-
Page 31: General Troubleshooting For This Machine
General Troubleshooting for This Machine This section describes how to troubleshoot general problems that may occur in the different modes. The machine does not operate at all. / The printing results are light or dark. Nothing is displayed on the touch The density setting may not be configured panel when the power is turned on. -
Page 32: When Copying Or Scanning, The Original Loaded In The Adf (Automatic Document Feeder) Is Not Fed Properly
If you are copying or scanning, the original When copying or scanning, the cover may not have been closed securely. original loaded in the ADF (automatic Close the original cover of the scanner securely to document feeder) is not fed properly. prevent any light from entering. -
Page 33: The Back Of The Original Is Visible
The back of the original is visible. No paper is fed. / The back of a card is damaged. / Multiple sheets of paper If you are copying or scanning an original on are fed. thin paper, the image on the back side of the original or on the next page may be captured in The [Thickness] setting in [Paper Type] may not the image data. -
Page 34: A Multiple Feeding Error Occurs Although Multiple Feeding Was Not Performed, Or Multiple Feeding Errors
The angle of the stripper plate may not be • When adjusting the angle, be sure to remove properly adjusted. the paper from the standard tray and lower Turn the stripper plate angle adjustment dial to adjust the standard tray all the way to the lowest the angle of the stripper plate to suit the conditions. -
Page 35: Troubleshooting For The Printer Driver And Printing
Troubleshooting for the Printer Driver and Printing This section describes how to troubleshoot problems related to the printer driver and printing. Cannot print from a computer. • When [ON] is not selected, the width and length of the paper size configured with The [Online/Offline] setting may have been set [Paper Size] of the printer driver will be to [OFF]. -
Page 36: Cannot Specify Pages To Print
Cannot specify pages to print. Paper is loaded but the "Set paper." error message is displayed. The [Collate] check box may have been selected in the [Print] dialog box of the application. The [Paper Size] and [Paper Type] settings on Remove the check mark from [Collate], and set [Sort] the printer driver screen may not match the to [Uncollated] in the [Basic] tab on the printer driver... -
Page 37: Printed Images Are Light Or Faded
Printed images are light or faded. The sent data became a broken job. The draft function may have been set. You may be trying to output the job with other If the draft function is set on the printer driver screen, than the GD printer driver. -
Page 38: Troubleshooting For Copying
Troubleshooting for Copying This section describes how to troubleshoot problems related to copying. Part of the original is missing in the Duplex copying was performed, but copied data. the back of one or more pages is blank. The [Reproduction Size] setting may not have been set properly. -
Page 39: Troubleshooting For Scanning
You may not have selected [Console] after touching [Scan] on the [Home1] screen. Automatic identification may not function The scanned data is not displayed on the RISO normally for the types of originals listed below. Console if you select [Mail] or [PC] after touching Color original not identified: [Scan], or when the scanned data is saved to storage. -
Page 40: Troubleshooting For Storage And Usb
Troubleshooting for Storage and USB This section describes how to troubleshoot problems related to saving and loading files to and from storage and USB. For more information on problems that cannot be resolved using the information here, see "Troubleshooting for the Printer Driver and Printing"... -
Page 41: Duplex Printing Cannot Be Performed Using The Paper Loaded In The Standard Tray
Duplex printing cannot be performed Part of the original is missing in the using the paper loaded in the scanned data. standard tray. The [Scanning Size] setting may not match the actual size of the original. The paper type for the standard tray may have Set [Scanning Size] to the same size as the original, or been set to [Envelope]. -
Page 42: Troubleshooting For The Multifunction Finisher And Face Down Finisher
Troubleshooting for the Multifunction Finisher and Face Down Finisher This section describes how to troubleshoot problems related to the optional multifunction finisher and face down finisher. The multifunction finisher or face Staples do not penetrate well, e.g., down finisher does not operate. they bend or crush. -
Page 43: Stapler Jams (Multifunction Finisher)
If the jammed staple cannot be Stapler Jams (Multifunction Finisher) removed, push the bottom of the staple cartridge in the direction of If a staple becomes jammed inside the machine, follow the arrow to remove the staple. the procedure below to remove the staple. ●... - Page 44 ● Hold the latches on the left and right Case of the staple cartridge UR2/UR3 sides of the cartridge and attach the Open the cover. cartridge to the unit. Pull out the unit by pulling forward Firmly press down on the center (round indentation) while pushing the R2/R3 lever to the of the cartridge.
-
Page 45: Stapler Jams (Face Down Finisher)
Return the staple cartridge to its Stapler Jams (Face Down Finisher) original position. If a staple becomes jammed inside the machine, follow the procedure below to remove the staple. Open the staple cover. Close the staple cover. Hold the handle of the staple cartridge, and pull it toward you. -
Page 46: Troubleshooting For The Feed Tray
Troubleshooting for the Feed Tray This section describes precautions for using the feed tray. Paper is jammed in the feed tray. / The • To hold the tray with proper balance, place tray cannot be pulled out smoothly. your right hand on the front cover part of the tray, and place your left hand on the left near You may need to pull out the feed tray to remove the back, diagonally across from your right... -
Page 47: Troubleshooting For The High Capacity Feeder
Troubleshooting for the High Capacity Feeder This section describes how to troubleshoot problems related to the optional high capacity feeder. Although the paper in the high The paper feed guides cannot be capacity feeder has run out, the adjusted and cause the paper to bend, standard tray does not descend to its warp, or be misaligned. -
Page 48: Troubleshooting For The Ic Card Reader
Troubleshooting for the IC Card Reader This section describes how to troubleshoot problems related to the IC card reader. Unable to log in using the IC card. A registered IC card is lost or missing. Another card, such as one that is in the same carrying case, may be interfering with the IC Contact your administrator immediately. -
Page 49: Other Problems
The sleep level that the administrator configured in [Power Saving Setting] may not allow you to activate the RISO Console. Press the [Wake Up] key to put the machine back into an operational state, and then activate the RISO Console. - Page 50 [Ink Information Input] screen disappear. Reconfigure the ink cartridge information. If the [Ink Information Input] screen is displayed, it means that a non-RISO ink cartridge has been installed. To continue using the non-RISO ink cartridge, enter the appropriate values referring to the following table.
-
Page 51: Troubleshooting For The Optional Ps Kit
Troubleshooting for the Optional PS Kit This section describes how to troubleshoot problems related to the PostScript 3 printer driver and printing. Files saved on a USB flash drive are When using OS X to print a document not displayed on the printer. with multiple pages, some pages are printed with an incorrect paper size. - Page 52 2-30 ComColor GD Series Troubleshooting Guide...
-
Page 53: Chapter 3 Maintenance
Chapter 3 Maintenance Replacing the Staple Cartridge When there are no more staples, printing stops and a message is displayed on the touch panel. Follow the procedure below to replace the staple cartridge. Push the area indicated with arrow Replacing the Staple Cartridge UR1 a to open the staple cartridge (Multifunction Finisher) cover. -
Page 54: Replacing The Staple Cartridge Ur2/Ur3
Pull out the tape from the staple Replacing the Staple Cartridge UR2/UR3 case. • The staple replacement message may appear even if there are staples remaining. Even so, replace the staple case anyway. The remaining staples cannot be used. Please take note of this. -
Page 55: Replacing The Staple Cartridge (Face Down Finisher)
Hold the latches on the left and right Replacing the Staple Cartridge (Face sides of the new cartridge and Down Finisher) attach the cartridge to the unit. • The staple replacement message may appear even if there are staples remaining. Even so, replace the staple case anyway. - Page 56 Insert the front part of the new staple case into the cartridge, and then insert the back part. Return the staple cartridge to its original position. Close the staple cover. ComColor GD Series Troubleshooting Guide...
-
Page 57: Cleaning The Punching Box
Cleaning the Punching Box When the punching box becomes full of punching trash, printing stops and a message appears on the touch panel. Use the following procedure to remove the punching box and dispose of the punching trash. • When removing the punching box, be sure to dispose of all punching trash. If punching trash remains inside the punching box, the punching box may become full before the message for replacement appears, causing a malfunction. -
Page 58: Simple Questions
Simple Questions A message indicating that one ink cartridge must be replaced is displayed. Can I continue printing? No, you cannot. Printing resumes after the empty ink cartridge has been replaced. The job data will not be lost when printing is stopped because of an empty ink cartridge. Can I load different size originals together into the ADF? You can scan different size originals together which have one side of equivalent length. - Page 59 I have to wait before using the machine, because it is always in sleep state when I try to use it. The [Auto Sleep] setting has been configured for [Power Saving Setting] in the administrator menu. The machine automatically enters sleep state after a fixed period (1 to 60 minutes). Contact your administrator.
- Page 60 ComColor GD Series Troubleshooting Guide...
- Page 62 Please contact the following for supplies and service: 2016/10 © Copyright 2016 RISO KAGAKU CORPORATION...
Need help?
Do you have a question about the 9630 and is the answer not in the manual?
Questions and answers