20.18 No Transmission
20.19 Social Care
This setting must only be selected when transmitting to a social care unit
using a digital protocol. For voice message transmission, select the next
menu item (Configuring speech dialler).
The wireless alarm centre sends a social care message for the following alarm types:
Emergency
The user presses Social Care on the control panel or activates an emergency call
transmitter (pendant). The wireless alarm centre then reports this to the emergency
call centre with the SOCIAL CARE KEY event (SCANCOM channel 2).
Activity
A zone with the activity monitoring attribute is triggered when inactivity is detected in a
programmed zone (see zone type).
Whilst the system is deactivated, the wireless alarm centre checks whether this zone
reports any activity. If the zone remains inactive for longer than the pre-programmed
time (see point 10.11), then the wireless centre reports a medical alarm and sends an
INACTIVITY MESSAGE (SCANCOM channel 3) to the emergency call centre.
When the system is activated, the activity monitoring zone is used as a normal alarm.
Select the corresponding function. For a list of functions and their attributes, see the
table below.
Function
Meaning
Call Mode
Setting for reporting emergency messages.
Primary Telecoms
Settings for the primary transmission path of
emergency messages.
Phone Book
Used for selecting a phone number for transmitting
emergency messages.
Account Numbers
Used for entering the customer account numbers from
the command centre.
Report Type
Used for entering the digital command centre report for
the transmission of emergency calls to the command
centre.
Call Acknowledge
Setting for confirming emergency call transmission.
20.20 Call Mode
Select the corresponding function. For a list of functions and their attributes, see the
table below.
Function
Meaning
Deactivated
No social care messages are transmitted to the social
care unit.
Single
The alarm centre transmits social care messages to the
first phone number in the phone book together with the
first account number for identification. If transmission if
not confirmed, the alarm centre repeats the call up to 15
times.
Alternate
The alarm centre first transmits social care messages to
the first phone number in the phone book. If the line is
busy, then the social care message is transmitted to the
second number in the phone book. This continues up to
15 times until confirmed, always alternating between the
two phone numbers.
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