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13 Right-click the EMA.ClassLoader.dll and then click Delete.
14 Click Yes.
15 Close the Windows Explorer screen.
16 In the Temporary Internet Files and History Settings dialog box, click OK.
17 In the Internet Options dialog box, click OK to close it.
18 Close the Internet Explorer session and reopen it.
19 Connect to the RMX.
If the problem persists, continue with Procedure 3.
Procedure 3: Managing Add-ons Collisions
In some cases, previously installed add-ons, such as anti virus programs can create
collisions between applications and prevent the installation of a new add on. Disabling these
add-ons may be required in order to install the RMX Web Client.
Polycom, Inc.
The system prompts for confirmation.
The RMX object is deleted.
Appendix 6-Troubleshooting
6-7
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