Enabling The Java Console; Ridgeline Client Issues - Extreme Networks Ridgeline Guide Manual

Book Title

Enabling the Java Console

To facilitate problem diagnosis, you can attempt to duplicate the problem with the Java Console
enabled.
To enable the Java Console on Windows systems, do the following:
1 Go to the Windows Control Panel.
2 Click the Java icon to launch the Java Control Panel.
3 Click the Advanced tab
4 Expand the Java console setting
5 Click the Show console button
6 Click Apply.
On Linux and Solaris systems, launch the Java Control Panel (run
<JAVA_INSTALL_DIR>/jre/bin
The next time you launch the Ridgeline client, the Java Console will start automatically.
NOTE
Running with the Java Console displayed may reduce the performance of the Ridgeline client.
There is limited space for Java Console messages; once the console log file is filled, no more messages
will be recorded. If you are trying to duplicate a problem, clear the Java Console log file periodically by
clicking the Clear button at the bottom of the window.
You can close the Java Console by clicking the Close button at the bottom of the window. However,
once it is closed, it can only be restarted by closing and restarting the browser.

Ridgeline Client Issues

Problem: Unable to connect to the Ridgeline server.
Verify that the Ridgeline Server process is running.
Verify that the server is running on the specified port. If the server is running and you are using the
correct port, the Ridgeline Welcome page will be displayed.
If you are connecting to Ridgeline from the same system as the Ridgeline server, you can also use the
Port Configuration utility to determine the port on which the Ridgeline server is running.
To run the Port Configuration utility, go to the Windows Start menu, and select Programs, then
Extreme Networks, followed by Ridgeline 3.0, then Port Configuration.
For more information on the Port Configuration utility, see
Problem: Colors in client interface are incorrect (Windows 2003, Windows XP).
The Color Palette must be set for 65536 colors (or True Color). If your display is set for only 256 colors,
the colors in Ridgeline may be incorrect.
300
) and follow the procedure above.
, located at
ControlPanel
"Port Configuration Utility" on page
Ridgeline Concepts and Solutions Guide
350.