Collecting Device Information For Extreme Support - Extreme Networks Ridgeline Guide Manual

The file name is in the format
10_210_12_4-20090113-120302.txt

Collecting Device Information for Extreme Support

You can log into a device from the server and run ExtremeXOS commands that collect information
about the device, save it to an archive and send it to the server's TFTP directory. You can then log into
the server and get the archive.
To collect information about a device and copy it to the server TFTP directory, do the following:
1 From the Devices tab, select the device from which you want to collect data.
2 From the Device menu, select Telnet into. This option is also available from the right-click context
menu. A Telnet window into the device opens
3 In the Telnet window, enter the show tech all logto file command. The following example shows the
command and the command messages:
BD-12804.1 # show tech all logto file
show tech command output is logging into internal-memory
...................................................
show tech command output file show_tech.log.gz is saved into internal-memory
BD-12804.2 #
4 Enter the command upload debug <IP_address> where <IP_address> is the address of the server.
When prompted to run the show tech logto file command, enter N. The following example shows
the command and command messages.
BD-12804.2 # upload debug 10.210.16.74
Do you want to run show tech logto file first? (y/N) No
..........................
The following files on the MASTER have been uploaded:
Tarball Name: BD-12804_AI_09081505.tgz
./show_tech.log.gz
./trace.devmgr.27844
./trace.nodemgr.27845
Tarball Name: BD-12804_AC_09081505.tgz
./epicenter.cfg
./mullai_torino.cfg
./primary.cfg
./secondary.cfg
./snapshot.cfg
./torino-0404.cfg
BD-12804.3 #
In this example, two .tgz archives are created: BD-12804_AI_09081505.tgz and BD-
12804_AC_09081505.tgz
5 On the server, verify the location of the TFTP folder by clicking Tools > TFTP server configuration.
The Configure TFTP Server dialog
Root field.
Ridgeline Concepts and Solutions Guide
<device_ipaddr>-<date>-<time>.txt
(Figure
(Figure 17) displays the path to the TFTP folder in the Set TFTP
; for example:
16).
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