Page 1 ® Summit WM Maintenance Guide Software Version 5.3 Extreme Networks, Inc. 3585 Monroe Street Santa Clara, California 95051 (888) 257-3000 (408) 579-2800 http://www.extremenetworks.com Published: December 2008 Part number: 120482-00 Rev 01...
Page 2 Extreme Networks logo, the Alpine logo, the BlackDiamond logo, the Extreme Turbodrive logo, the Summit logos, and the Powered by ExtremeXOS logo are trademarks or registered trademarks of Extreme Networks, Inc. or its subsidiaries in the United States and/or other countries.
Page 3: Table Of Contents
Backing up the Summit WM Controller database ................48 Uploading a backup to an FTP server ..................50 Scheduling a backup ......................51 Deleting a backup .......................52 Restoring the Summit WM Controller database................52 Upgrading a Summit WM Controller using SFTP................54 Summit WM Maintenance Guide, Software Version 5.3...
Page 4 Viewing software upgrade and operating system patch messages............96 Viewing restore/import messages....................98 Chapter 8: Summit WM Controller’s utilities..................99 Using controller utilities......................99 Summit WM Controller TCP dump management ..............100 Configuring Check Point event logging..................102 Summit WM Maintenance Guide, Software Version 5.3...
Page 5 Using electrostatic discharge prevention procedures ............118 Powering off the Summit WM200/2000 Controller ............120 Maintaining the Summit WM20 Controller .................121 Summit WM20 Controller power and maintenance procedures..........122 Chapter 11: Performing Altitude AP software maintenance ............123 Index ............................127 Summit WM Maintenance Guide, Software Version 5.3...
Page 6 Table of Contents Summit WM Maintenance Guide, Software Version 5.3...
Page 7: About This Guide
Chapter 7, “Logs, traces, audits, and DHCP messages”— Describes how to view and interpret the ● logs, traces, audits and DHCP messages. Chapter 8, “Summit WM Controller’s utilities”— Describes how to configure the Summit WM ● Controller’s utilities. Summit WM Maintenance Guide, Software Version 5.3...
Page 8: Formatting Conventions
Warning notes identify essential information, which if ignored can lead to personal injury or harm. Documentation feedback If you have any problems using this document, you should contact your next level of support: Extreme Networks employees should contact the interactive Customer Engagement Team (i-CET). ● Customers should contact the Extreme Networks Customer Support Center.
Page 9: Chapter 1: Backing Up The Existing Image
To back-up the V4R1 GP7 image on the Summit WM200/2000 Controller: 1 Enter the Rescue mode. To enter the Rescue mode: a Use the serial port of the Summit WM200/2000 Controller to connect to the console. Summit WM Maintenance Guide, Software Version 5.3...
Page 10 User Name for your FTP Server. In the following example, the user name ftpadmin is used. ■ Password ■ IP address ■ Directory path and the file name. The following is the example of the string. ■ ftp://ftpadmin:passwd@192.168.3.10:21//builds/ac/mainBackup/backup.tgz Summit WM Maintenance Guide, Software Version 5.3...
Page 11 2) Assign user name 3) Assign password 4) Assign ftp directory 5) Assign file name 6) Display current settings 7) Return to the main menu Your choice: b Enter 6 to display the current FTP settings. Summit WM Maintenance Guide, Software Version 5.3...
Page 12: Backing Up The Existing V4R1 Gp7 Image On The Summit Wm100/1000 Controller
The V4R1 GP7 image is not backed-up from the GUI or CLI, but from a low-level menu presented shortly after the system boots. NOTE You must use the serial connection to the Summit WM100/1000 Controller to back up the V4R1 GP7 image. NOTE The procedure starts with a reboot. Summit WM Maintenance Guide, Software Version 5.3...
Page 13 /var/log/extreme1: 26/192000 files (11.5% non-contiguous), 14315/383544 blocks Repairing /var/controller/log/reports fsck 1.27 (8-Mar-2002) /var/log/extreme2: 11/192000 files (0.0% non-contiguous), 14240/383544 blocks Repairing /var/controller/log/trace fsck 1.27 (8-Mar-2002) /var/log/extreme3: 11/192000 files (0.0% non-contiguous), 14240/383544 blocks repairFS: finished! Summit WM Maintenance Guide, Software Version 5.3...
Page 14 In Rescue Mode, press 4. The following message is displayed. Please enter ftp info: d Type the following string, specifying the following: User Name for your FTP Server. In the following example, the user name ftpadmin is used. ■ Password ■ Summit WM Maintenance Guide, Software Version 5.3...
Page 15 64 bytes from 192.168.3.10: icmp_seq=5 ttl=63 time=0.707 ms --- 192.168.3.10 ping statistics --- 5 packets transmitted, 5 received, 0% loss, time 4031ms rtt min/avg/max/mdev = 0.706/1.106/2.498/0.698 ms << Press any key to return to previous menu. >> Summit WM Maintenance Guide, Software Version 5.3...
Page 16 In the FTP menu, press 1. The following screen is displayed. Your choice: 1 Command syntax: ftp://<user>:<password>@<ftp_ip>:<port>/<directory&file> ~port information is optional: the default value is 21~ Please enter ftp info: ftp://tester:123456@192.168.10.10:21/backup_dir/gss-V4R0.0.50-rescue-user.tgz 8 Check the FTP settings. To check the FTP settings: Summit WM Maintenance Guide, Software Version 5.3...
Page 17 In the FTP menu, press 9. The following screen is displayed: Your choice: 9 {new screen comes up} Currently stored backup images: -------------------------------- 1) Default Image: gss-V4R0.0.50-rescue.tgz 2) User Image: gss-V4R0.0.50-rescue-user.tgz Press any key to return to previous menu Summit WM Maintenance Guide, Software Version 5.3...
Page 18: Backing Up The Existing V5R1/V5R3 Image
Backing up the existing V4R2 image on the Summit WM20 Controller The V4R2 image is not backed-up from the GUI or CLI, but from a low-level menu presented shortly after the system boots. Summit WM Maintenance Guide, Software Version 5.3...
Page 19 The above process may take several minutes. You must not reboot the system. After the filesystem check is completed, the main rescue menu is displayed. Rescue AC Start-up Menu. Use with extreme caution. 1) Force system recovery 2) Create System Backup Image 3) Display Backup Images 4) FTP Menu Summit WM Maintenance Guide, Software Version 5.3...
Page 20 << Press any key to return to previous menu. >> b In the Network Interface menu, press 2. The following screen is displayed. Your choice: 2 Please enter Interface information Format <ip>:<netmask> <gw optional> Input: 192.168.1.210:255.255.255.0 192.168.1.1 Summit WM Maintenance Guide, Software Version 5.3...
Page 21 2) Change ftp server ip address 3) Change ftp port 4) Change user name 5) Change password 6) Change ftp directory 7) Change file name 8) Display current FTP Settings 9) Display Backup Images Summit WM Maintenance Guide, Software Version 5.3...
Page 22 Attempting to upload an image to the ftp server. Please be patient Please verify at the ftp server that image has successfully been uploaded << Press any key to return to previous menu. >> Summit WM Maintenance Guide, Software Version 5.3...
Page 23 In the FTP menu, press 9. The following screen is displayed: Your choice: 9 {new screen comes up} Currently stored backup images: -------------------------------- 1) Default Image: gps-V4R2-rescue.tgz 2) User Image: gss-V4R2-rescue-user.tgz Press any key to return to previous menu Summit WM Maintenance Guide, Software Version 5.3...
Page 24 Backing up the existing image Summit WM Maintenance Guide, Software Version 5.3...
Page 25: Chapter 2: Upgrading The Summit Wm Software To V5R3 Release
“Upgrading the software from V5R3 “Upgrading the Summit WM (to V5R3 GPx) to V5R3 GP on the Summit WM100/ Software via the CLI” on page 28 1000 Controller via the GUI” on page 46 Summit WM Maintenance Guide, Software Version 5.3...
Page 26: Upgrading The Summit Wm Software Via Gui
V4R0.0.1.14 must be first upgraded to V4R1 GP7 release before initiating the V5R3 upgrade. No license is needed to perform this intermediary step. For more information, see “Upgrading from any past release less than V4R1 GP7 release” on page 35 Summit WM Maintenance Guide, Software Version 5.3...
Page 27 • Click Tools, point to Internet Options, and then select General. • Click Delete Files. The Delete Files window opens. • Select the Delete all offline content checkbox, and then click OK. The browser cache is cleaned. Summit WM Maintenance Guide, Software Version 5.3...
Page 28: Upgrading The Summit Wm Software Via The Cli
To upgrade the software via the CLI commands: 1 Check the backups present on the controller by running the show backup command. 2 Remove any existing backup files by running the no backup <filename> command. Summit WM Maintenance Guide, Software Version 5.3...
Page 29 The controller reboots after the successful installation of the software components contained in the tar file. NOTE If you are upgrading from V4R1 GP7/V4R2 GP to V5R3 release, you must skip Step 12. Summit WM Maintenance Guide, Software Version 5.3...
Page 30: Migrating The Platform Configuration
Table 2: Configuration Migration table From WM100 Controller WM100 Controller WM100 Controller WM1000 Controller WM100 Controller WM200/2000 Controller WM1000 Controller WM100 Controller WM1000 Controller WM1000 Controller WM1000 Controller WM200/2000 Controller WM200/2000 WM200/2000 WM20 WM20 Summit WM Maintenance Guide, Software Version 5.3...
Page 31 4 Copy the file to an external FTP server by running the copy backup command. NOTE The string in the following example depicts WM100 Controller. SWM.WM100.Extreme# copy backup <server name or IP address> <username> <destination directory> <filename> 5 Type the password. Summit WM Maintenance Guide, Software Version 5.3...
Page 32: Upgrading The Two Controllers Operating In 'Availability' Mode
‘availability’ pair is in one of the following combinations: Table 3: Availability pair Controller 1 Controller 2 WM100 WM100 WM100 WM1000 WM1000 WM200/2000 WM1000 WM1000 WM200/2000 WM200/2000 WM20 WM20 WM20 WM200/2000 WM20 WM100 Summit WM Maintenance Guide, Software Version 5.3...
Page 33 AP-3 and AP-4 are configured as ‘Local’ on WM-2 and ‘Foreign’ on WM-1. ● The following is the graphical illustration of the upgrade process in the aforesaid hypothetical situation: Figure 3: Graphical illustration of the upgrade process for the two controllers in ‘Availability’ mode Summit WM Maintenance Guide, Software Version 5.3...
Page 34: Upgrade Wm-1 From V4.1 Gpx To V4R1 Gp7
APs are associated with the other controller — WM-1. All the clients remain connected. The WM-2 is now upgraded to V5R3, and has the same configuration as before the upgrade. All the four APs are running V4R1 GP7 release. Summit WM Maintenance Guide, Software Version 5.3...
Page 35: Upgrade Wm-1 From V4R1 Gp7 To V5R3
1 Install V1R0 GP5 release. NOTE The complete version number of GP5 is 1.0.2.05.01. 2 Install V1.1 OS upgrade (AC-3_1_7). 3 Install V1R1 GP15. NOTE The complete version number of GP15 is 1.1.5.15.02. Summit WM Maintenance Guide, Software Version 5.3...
Page 36: Upgrading From V1R0 Gp5 Or Higher To V5R3 Release
5 Install V5R3 release. Upgrading from V1R1 GPx (Any GP) to V5R3 release To upgrade from V1R1 GPx (any GP) to V5R3: 1 Install V1R1 GP15. NOTE The complete version number of GP15 is 1.1.5.15.02. Summit WM Maintenance Guide, Software Version 5.3...
Page 37 ● AC-MV-4_1_38.tar is the WM200/2000 version. ● For WM200/2000 this AC-MV-4_1_38 version is required to install V5R3. ● 3 Install V4R1 release. NOTE You must use the latest GP. 4 Install V5R3 release. Summit WM Maintenance Guide, Software Version 5.3...
Page 38 Upgrading the Summit WM Software to V5R3 release Summit WM Maintenance Guide, Software Version 5.3...
Page 39: Chapter 3: Upgrading The Summit Wm Controller From V5R3 To V5R3 General Patch (Gp)
Launch the upgrade with the image file remaining on the external FTP server. ● First download the remote image file onto the Summit WM Controller or CF card, and then ● perform the Summit WM Controller upgrade. Summit WM Maintenance Guide, Software Version 5.3...
Page 40 Filename – The name of the image file. The filename must end with the .tgz extension. ■ 5 If applicable, clear the Backup system image to option if you do not want to save a backup image of your current system. Summit WM Maintenance Guide, Software Version 5.3...
Page 41 To perform a remote upgrade of Summit WM Controller software with the image file on the FTP server: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Software Maintenance. The SWM Software tab is displayed. Summit WM Maintenance Guide, Software Version 5.3...
Page 42 Filename – The name of the image file. The filename must end with the .tgz extension. ■ 6 If applicable, clear the Backup system image to option if you do not want to save a backup image of your current system. Summit WM Maintenance Guide, Software Version 5.3...
Page 43 Once you confirm the upgrade, all sessions are closed. The Software maintenance window is displayed, providing the status of the upgrade. The previous software is uninstalled automatically. The new software is installed. The Summit WM Controller reboots automatically. The database is updated and migrated. Summit WM Maintenance Guide, Software Version 5.3...
Page 44 To save the backup image on a remote FTP server, select the Remote option, and then type the ● following: FTP Server – The IP address of the FTP server that will store the image file. ■ Summit WM Maintenance Guide, Software Version 5.3...
Page 45: Modifying A Scheduled Software Upgrade
4 In the dialog box that is displayed, click OK to confirm the cancellation of the upgrade. The scheduled software upgrade is cancelled and the SWM Software tab fields become available for scheduling a new software upgrade. Summit WM Maintenance Guide, Software Version 5.3...
Page 46: Deleting A Software Image
The Summit WM100/1000 Controller does not support remote upgrades. If the image file (.tar) you want is located on an external FTP server, you must first download the image file onto the Summit WM Controller before you begin the upgrade. Summit WM Maintenance Guide, Software Version 5.3...
Page 47 ● following: FTP Server – The IP of the FTP server that will store the image file. ■ User ID – The user ID used to log in to the FTP server. ■ Summit WM Maintenance Guide, Software Version 5.3...
Page 48: Backing Up The Summit Wm Controller Database
Summit WM Controller database. For example, you can choose to backup configuration, logs, or audit information. To create a backup of your operating system, use the software package backup functionality of the software upgrade process. Summit WM Maintenance Guide, Software Version 5.3...
Page 49 To back up the Summit WM Controller database now: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Software Maintenance. The SWM Software tab is displayed. Summit WM Maintenance Guide, Software Version 5.3...
Page 50: Uploading A Backup To An Ftp Server
Directory – The directory on the server where the image file will be stored. ● 5 In the Filename drop-down list, click the backup you want to upload. 6 Click Upload. The Software Maintenance window is displayed, providing the status and results of the backup. Summit WM Maintenance Guide, Software Version 5.3...
Page 51: Scheduling A Backup
7 If applicable, specify an FTP server to where the scheduled backup will be copied to. In the FTP settings section, type the following: FTP Server – The IP of the FTP server to where the scheduled backup will be copied to. ■ Summit WM Maintenance Guide, Software Version 5.3...
Page 52: Deleting A Backup
To restore the Summit WM Controller software: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Software Maintenance. The SWM Software tab is displayed. Summit WM Maintenance Guide, Software Version 5.3...
Page 53 User ID – The user ID used to log in to the FTP server. ● Password – The corresponding password for the user ID. ● Confirm – The corresponding password for the user ID to confirm it was typed correctly. ● Summit WM Maintenance Guide, Software Version 5.3...
Page 54: Upgrading A Summit Wm Controller Using Sftp
The following uses putty as an example: 2 Change to the directory to receive the uploaded file: For AP images change to: /var/controller/images/ap/ ● Summit WM Maintenance Guide, Software Version 5.3...
Page 55: Working With A Cf Card
Controller. Failure to do so may corrupt the files on the flash card. Always wear an ESD wristband when inserting or removing a CF card. Delete files stored on the CF card – By deleting files stored on the CF card, you make additional ● space on the CF card available. Summit WM Maintenance Guide, Software Version 5.3...
Page 56: Mounting A Cf Card
CF card are listed in the Available Files box. NOTE When you mount the CF card, the F icon, located at the footer of the screen, changes from Red to Green. Summit WM Maintenance Guide, Software Version 5.3...
Page 57: Unmounting A Cf Card
Flash Memory page is refreshed and no longer displays any of the flash memory information. NOTE When you un-mount the CF card, the F icon, located at the footer of the screen, changes from Green to Red. Summit WM Maintenance Guide, Software Version 5.3...
Page 58: Upgrading The Two Controllers Operating In Session Availability Mode
If you upgraded the software on the two controllers in session availability mode, you must perform controlled upgrade on the Altitude APs. For more information, see Chapter 11, “Performing Altitude AP software maintenance.” Summit WM Maintenance Guide, Software Version 5.3...
Page 59: Chapter 4: Restoring The Backed-Up Image
“Backing up the existing V4R1 GP7 image” on page 9. If you do not have a backup image, you should contact the Extreme Networks Customer Support to get the factory default software. The V4R1 GP7 restoration is not done from GUI, but from a low-level menu presented shortly after system boot.
Page 60 The system configures the interface and returns to the main menu. 3 Configure the FTP settings. To configure the FTP settings: a In the Rescue mode, press 3. The following message is displayed. Please enter ftp info: Summit WM Maintenance Guide, Software Version 5.3...
Page 61 Any FTP parameter can be changed from this menu by selecting the parameter’s option and then entering the new value. The file name corresponds to the image to be restored, i.e., the backed-up file created as described in “Backing up the existing V5R1/V5R3 image” on page Summit WM Maintenance Guide, Software Version 5.3...
Page 62 EXT3 FS 2.4-0.9.19, 19 August 2002 on ide0(3,6), internal journal EXT3-fs: mounted filesystem with ordered data mode. Passive mode on. System Recovery Complete! Reboot the system for changes to take effect. Proceed with reboot (y/n): Summit WM Maintenance Guide, Software Version 5.3...
Page 63: Restoring V5R1 Image From V5R3 On The Summit Wm200/2000 Controller
“Backing up the existing V4R1 GP7 image” on page 9. If you do not have a backup image, you should contact the Extreme Networks Customer Support to get the factory default software. The V4R1 GP7 restoration is not done from GUI, but from a low-level menu presented shortly after system boot.
Page 64 /var/log/extreme1: 26/192000 files (11.5% non-contiguous), 14315/383544 blocks Repairing /var/controller/log/reports fsck 1.27 (8-Mar-2002) /var/log/extreme2: 11/192000 files (0.0% non-contiguous), 14240/383544 blocks Repairing /var/controller/log/trace fsck 1.27 (8-Mar-2002) /var/log/extreme3: 11/192000 files (0.0% non-contiguous), 14240/383544 blocks repairFS: finished! Summit WM Maintenance Guide, Software Version 5.3...
Page 65 << Press any key to return to previous menu. >> 4 In the Main menu, press 9. The controller reboots. After the reboot, the system restores the backed-up image with its original configuration. Summit WM Maintenance Guide, Software Version 5.3...
Page 66: Downloading The Image From The Ftp Server And Then Restoring It
Attempting to download an image from the ftp server. Please be patient Please verify that image has successfully been downloaded (Option 9 from FTP Menu) << Press any key to return to previous menu. >> Summit WM Maintenance Guide, Software Version 5.3...
Page 67: Restoring The Image Directly From The Ftp Server Without Downloading It
IP address of your controller’s Management Ethernet Port ■ IP mask ■ IP address of Gateway ■ The system configures the interface and returns to the main menu. Input: 192.168.1.201:255.255.255.0 192.168.1.1 Configuring interface ... Setting up network interface ...Done! Summit WM Maintenance Guide, Software Version 5.3...
Page 68 FTP Settings: IP 192.168.4.181, port 21, user: administrator, password: abc123, directory: /tester/v5r1/, file backup.tgz This procedure is irreversible, do you wish to continue (Y/N)? 8 Enter Y. After the reboot, the system restores the backed-up image with its original configuration Summit WM Maintenance Guide, Software Version 5.3...
Page 69: Restoring V4R2 Image From V5R3 On The Summit Wm20 Controller
18. If you do not have a backup image, you should contact the Extreme Networks Customer Support to get the factory default software. The V4R2 restoration is not done from GUI, but from a low-level menu presented shortly after system boot.
Page 70 2) Create System Backup Image 3) Display Backup Images 4) FTP Menu 5) Network Interface Menu 6) Manually run File System Check Utility (fsck) 7) Restore Backup Image Directly From The FTP Server Summit WM Maintenance Guide, Software Version 5.3...
Page 71: Restoring V5R1 Image From V5R3 On The Summit Wm20 Controller
Restoring V5R1 image from V5R3 on the Summit WM20 Controller The procedure for restoring V5R1 on the Summit WM100/1000 Controller is same as described in “Restoring V4R2 image from V5R3 on the Summit WM20 Controller” on page Summit WM Maintenance Guide, Software Version 5.3...
Page 72 Restoring the backed-up image Summit WM Maintenance Guide, Software Version 5.3...
Page 73: Chapter 5: Using The Console Port
If your laptop has a USB port instead of a serial port, you must use the USB 2.0 To RS232 Serial Adapter to connect the Null Model DB9 F-F Cable to the laptop. The following illustration shows the cable connection between the laptop with a USB port and the Summit WM200/2000 Controller. Summit WM Maintenance Guide, Software Version 5.3...
Page 74: Using The Console Port In The Summit Wm20 Controller
2 The CP210x USB to UART Bridge VCP drivers are provided by Silicon Laboratories Inc. Depending on the OS of your computer, click on the appropriate “VCP Driver Kit” link on the web page given below. Note that this URL is subject to change. https://www.silabs.com/products/mcu/Pages/USBtoUARTBridgeVCPDrivers.aspx Summit WM Maintenance Guide, Software Version 5.3...
Page 75 Double-click on the .exe file. The setup wizard is launched. b Click Next. The License Agreement window opens. c Select the I accept the terms of the license agreement radio button, and then click Next. The Destination Location window opens. Summit WM Maintenance Guide, Software Version 5.3...
Page 76 Click Install. The wizard copies the driver to your hard drive, and the Finish window opens. Select Launch the CP210x VCP Driver Installer checkbox, and then click Finish. The Driver Installer opens. g Click Install. The System Settings Change window opens. Summit WM Maintenance Guide, Software Version 5.3...
Page 77 In the Port Settings window, configure the following settings, and then click OK. The connection is established. Speed – 9600 ■ Databits – 8 ■ Parity – None ■ Stop Bits – 1 ■ Flow Control – None ■ Summit WM Maintenance Guide, Software Version 5.3...
Page 78: Using The Console Port In The Summit Wm100/1000 Controller
Using the Console Port in the Summit WM100/1000 Controller The cable connection between the Summit WM1000 Controller and laptop to access the Rescue mode is same as described in “Using the Console Port in the Summit WM200/2000 Controller” on page Summit WM Maintenance Guide, Software Version 5.3...
Page 79: Chapter 6: Performing System Maintenance
The topics in this chapter are organized as follows: Changing logs levels and enabling Syslog event reporting ● Enabling/disabling poll timer ● Forcing immediate system shut down ● Resetting the Wireless APs to their factory default settings ● Summit WM Maintenance Guide, Software Version 5.3...
Page 80: Changing Logs Levels And Enabling Syslog Event Reporting
1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 To disable the poll timer, select the Disable Poll Timer checkbox in the Health Checking section. Summit WM Maintenance Guide, Software Version 5.3...
Page 81 9 If you selected the Include audit messages checkbox, the Audit Logs drop-down list becomes available. Select the log level (local.0 - local.6) to be sent to the syslog server. This setting applies all three servers. 10 To apply your changes, click Apply. Summit WM Maintenance Guide, Software Version 5.3...
Page 82: Forcing Immediate System Shut Down
The term, 'Altitude AP', is used in this document to encompass all three variants - Altitude AP, Outdoor AP (Siemens), and Altitude 802.11n AP. The variants are only specifically identified in the documentation where it is necessary to do so. Summit WM Maintenance Guide, Software Version 5.3...
Page 83: Resetting An Altitude Ap To Its Factory Default Settings
If you press the reset button and do not hold it over six seconds, the Altitude AP will merely reboot, and not reset to its factory defaults. The following figure illustrates the location of the reset button on the Altitude 350-2 APs. Summit WM Maintenance Guide, Software Version 5.3...
Page 84: Resetting The Outdoor Ap To Its Factory Default Settings
If you press the reset button and do not hold it over six seconds, the Outdoor AP will merely reboot, and not reset to its factory defaults. The following figure illustrates the location of the reset button on the Outdoor AP. Figure 8: Position of the reset button with the housing cover removed Summit WM Maintenance Guide, Software Version 5.3...
Page 85: Resetting The Altitude 450/451 (802.11N) Ap To Its Factory Default Settings
Figure 9: Position of the reset button in the Altitude 802.11n AP Reset Button NOTE If you press the reset button and do not hold it over four seconds, the Altitude 802.11n AP will merely reboot, and not reset to its factory defaults. Summit WM Maintenance Guide, Software Version 5.3...
Page 86 Performing system maintenance Summit WM Maintenance Guide, Software Version 5.3...
Page 87: Chapter 7: Logs, Traces, Audits, And Dhcp Messages
● Altitude AP logs ● Login logs ● Log severity levels Log messages are classified at four levels of severity: Information (the activity of normal operation) ● Minor (alarm) ● Major (alarm) ● Summit WM Maintenance Guide, Software Version 5.3...
Page 88 These messages do not indicate that the system is impaired in any way. Summit WM Maintenance Guide, Software Version 5.3...
Page 89: Viewing Summit Wm Controller Logs
To save the log file, click Save, and then navigate to the directory location you want to save the ● file. Click Save. ● NOTE The component “Langley” is the term for the inter-process messaging infrastructure on the Summit WM Controller. Summit WM Maintenance Guide, Software Version 5.3...
Page 90: Viewing Altitude Ap Logs
1 From the main menu, click Logs & Traces. The Logs & Traces page is displayed. 2 Click the SWM: Logs tab. The Summit WM Controller log page is displayed and the events are displayed in chronological order: Summit WM Maintenance Guide, Software Version 5.3...
Page 91 3 To clear the logs, click Clear Log Messages. 4 To confirm the deletion of the Summit WM Controller log messages, click Ok. The Summit WM Controller log messages are deleted. Summit WM Maintenance Guide, Software Version 5.3...
Page 92: Working With Trace Messages
2 Click the Login: Logs tab. The Login: Logs page is displayed and the login events are displayed in chronological order: To refresh the Login Logs page, click Refresh Working with trace messages The trace messages are divided into two groups: Summit WM Controller trace ● Altitude AP traces ● Summit WM Maintenance Guide, Software Version 5.3...
Page 93: Viewing Summit Wm Controller Traces
6 Do one of the following: To open the trace file, click Open. ● To save the trace file, click Save, and then navigate to the directory location you want to save the ● file. Click Save. ● Summit WM Maintenance Guide, Software Version 5.3...
Page 94: Viewing Altitude Ap Traces
● Retrieve Traces – Click to view available crash files in the Trace Log Output section. ● Delete all crash reports – Click to delete all crash reports for this Altitude AP. ● Summit WM Maintenance Guide, Software Version 5.3...
Page 95: Viewing Altitude 802.11N Ap Traces
2 Click the Audit: UI tab. The audit page is displayed and the events are displayed in chronological order. 3 To sort the events by Timestamp, User, Section, or Page, click the appropriate column heading. Summit WM Maintenance Guide, Software Version 5.3...
Page 96: Viewing Dhcp Messages
4 To refresh the DHCP message page, click Refresh. Viewing software upgrade and operating system patch messages The S/W Upgrade tab displays the most recent upgrade actions, either success or failure, and the operating system patch history. Summit WM Maintenance Guide, Software Version 5.3...
Page 97 6 Do one of the following: To open the file, click Open. ● To save the file, click Save, and then navigate to the directory location you want to save the file. ● Click Save. ● Summit WM Maintenance Guide, Software Version 5.3...
Page 98: Viewing Restore/Import Messages
5 Do one of the following: To open the file, click Open. ● To save the file, click Save, and then navigate to the directory location you want to save the file. ● Click Save. ● Summit WM Maintenance Guide, Software Version 5.3...
Page 99: Chapter 8: Summit Wm Controller's Utilities
4 To test a connection to the target IP address, click Ping. A pop-up window is displayed with the ping results. The following is an example of ping results. 5 To record the route through the Internet between your computer and the target IP address, click Trace Route. Summit WM Maintenance Guide, Software Version 5.3...
Page 100: Summit Wm Controller Tcp Dump Management
Summit WM Controller can only store one captured traffic file. If you choose to save the captured traffic file on a compact flash card, the available space on the compact flash card will dictate how many captured traffic files you can save. Summit WM Maintenance Guide, Software Version 5.3...
Page 101 Export. A File Download dialog is displayed asking you where you want to save the file. 4 Click Save. Navigate to the location on your network that you want to save the file, and then click Save. Summit WM Maintenance Guide, Software Version 5.3...
Page 102: Configuring Check Point Event Logging
1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 In the left pane, click Check Point. The Check Point Configuration page is displayed. 3 To enable check point logging, select the Enable Check Point Logging checkbox. Summit WM Maintenance Guide, Software Version 5.3...
Page 103: Ela Management Station Events
The Summit WM software system supports Simple Network Management Protocol (SNMP), Version 1 and 2c. SNMP, a set of protocols for managing complex networks, is used to retrieve Summit WM Controller statistics and configuration information. Summit WM Maintenance Guide, Software Version 5.3...
Page 104: Mib Support
Summit WM Controller proxies sets, gets, and alarms from the associated Altitude APs. Enabling SNMP on the Summit WM Controller You can enable SNMP on the Summit WM Controller to retrieve statistics and configuration information. Summit WM Maintenance Guide, Software Version 5.3...
Page 105 Manager A is not available. NOTE For security purposes, it is recommended that you immediately change the Read Community Name (public) and the Read/Write Community Name (private) to names that are less obvious and more secure. Summit WM Maintenance Guide, Software Version 5.3...
Page 106 NOTE The Publish AP as interface of controller feature is supported only by the following Summit WM Controller: • Summit WM200/2000 Controller • Summit WM20 Controller 5 To save your changes, click Save. Summit WM Maintenance Guide, Software Version 5.3...
Page 107: Chapter 9: Recovering The Summit Wm Controller's Lost Password
1 Use the serial port of the WM100/1000 Controller to connect to the console. NOTE To enter the Rescue mode, you must connect to the serial port. You can not enter the Rescue mode by connecting to the ESA ports, or management/ETH0 port. Summit WM Maintenance Guide, Software Version 5.3...
Page 108 4 Type 8. The Authentication Service Management menu appears. Authentication Service Management Menu ====================================== 1) Set Login Mode to Local 2) Reset Accounts and Passwords to Factory Default 3) Change administrator password 4) Return to main menu Please enter your choice: Summit WM Maintenance Guide, Software Version 5.3...
Page 109: Recovering The Wm20/200/2000 Controller's Lost Password
Use the number 0 and 1 keys to select which entry is highlighted. Press enter to boot the selected OS, 'e' to edit the commands before booting, or 'c' for a command-line. Highlighted entry is 0: Summit WM Maintenance Guide, Software Version 5.3...
Page 110 WARNING! - Forcing system recovery will erase all files, and reinstall the image installed at the factory. Reboot will restart the system back into Normal mode. 7 Type 9. The system restarts into normal mode. Summit WM Maintenance Guide, Software Version 5.3...
Page 111: Chapter 10: Maintaining The Summit Wm Controller
SC1100 module NP4000 module MF1000 module WARNING! MF1000, NP4000 and SC1100 maintenance is achieved by replacing the affected parts. Properly shutdown the system prior to performing any maintenance on the system's main processing components, Summit WM Maintenance Guide, Software Version 5.3...
Page 112: Data Ports Cabling Specification
Figure 11: Summit WM200/2000 Controller power supply plugs and switches Redundant power supply The power supply LEDs on the front panel of the Summit WM200/2000 Controller indicate whether one power supply, or both the power supplies are connected to the power source. Summit WM Maintenance Guide, Software Version 5.3...
Page 113: Power Frus
WARNING! Exercise caution when removing fan trays. It is recommended to wait until the fans stop rotating before removing the fan trays. Summit WM Maintenance Guide, Software Version 5.3...
Page 114 Summit WM200/2000 Controller fans. Figure 14: Fan tray covers and numbering of fans Fan tray cover Fan tray cover (Fans 1 and 2) (Fans 3 and 4) Figure 15: Summit WM200/2000 Controller ventilation grills Summit WM Maintenance Guide, Software Version 5.3...
Page 115: Mf1000 Media Flash Card
LEDs – The front side of the card features two green LEDs (IDE1 = HD/IDE2 = MO) that indicate ● the status of the individual drives. Compact Flash – A 1GB compact flash interface is also available on the card. The compact flash ● interface supports image management operations. Summit WM Maintenance Guide, Software Version 5.3...
Page 116: Np4000 Network Processor Card
Replacing the NP4000 blade will alter the MAC address of the management interface, which affects the product licensing system. As such, replacement of the NP4000 requires that the product key be transferred from the old NP4000 card to the new one. This transfer should be arranged through Extreme Networks technical support or sales support.
Page 117: Sc1100 Supervisor Card
Use the following information to help eliminate system problems. Tools and equipment required Use the following tools and equipment to power on the system and verify system power: ESD kit ● Phillips screwdriver ● Summit WM Maintenance Guide, Software Version 5.3...
Page 118: Maintaining The Esd Wrist Strap
Using electrostatic discharge prevention procedures Always follow the electrostatic discharge (ESD) prevention procedure when you remove and replace cards. Failure to follow the ESD prevention procedure can result in permanent or intermittent card failures. Summit WM Maintenance Guide, Software Version 5.3...
Page 119 Remove cards by pressing/pulling the cPCI card ears ● NOTE Cards are locked from manufacturing with a screw at each end. In order to remove a card, the holding screws must be removed. Summit WM Maintenance Guide, Software Version 5.3...
Page 120: Powering Off The Summit Wm200/2000 Controller
An alternative method of stopping the software operation is to use the CLI commands. For more information, see the Summit WM CLI Reference Guide. 5 Switch off the Summit WM200/2000 Controller’s power switches, located on the back panel. The Summit WM200/2000 Controller is now completely powered off. Summit WM Maintenance Guide, Software Version 5.3...
Page 121: Maintaining The Summit Wm20 Controller
Altitude APs communicate with each other via the IP network. For more information, see the Summit WM User Guide. Figure 21: Summit WM20 Controller NOTE The USB Server Port is not used in the current release. Summit WM Maintenance Guide, Software Version 5.3...
Page 122: Summit Wm20 Controller Power And Maintenance Procedures
The Summit WM20 Controller has four lights on its front panel. For more information, see the Summit WM User Guide. Maintenance: If a WM20 develops a problem, you should ship it to Extreme Networks. WARNING! Properly shut down the system before shipping the Summit WM20 Controller. The sequential steps to power off the Summit WM20 Controller are similar to powering off the Summit WM200/2000 Controller.
Page 123: Chapter 11: Performing Altitude Ap Software Maintenance
5 In the Upgrade Behavior section, select one of the following: Upgrade when WAP connects using settings from Controlled Upgrade – The Controlled ● Upgrade tab is displayed. Controlled upgrade allows you to individually select and control the Summit WM Maintenance Guide, Software Version 5.3...
Page 124 To define parameters for a Altitude AP controlled software upgrade: 1 From the main menu, click Altitude APs. The Altitude APs page is displayed. 2 From the left pane, click WAP Maintenance. The WAP Software Maintenance tab is displayed. Summit WM Maintenance Guide, Software Version 5.3...
Page 125 9 To run the software upgrade immediately, click Upgrade Now. The selected Altitude AP reboots, and the new software version is loaded. NOTE The Always upgrade WAP to default image checkbox on the WAP Software Maintenance tab overrides the Controlled Upgrade settings. Summit WM Maintenance Guide, Software Version 5.3...
Page 126 Performing Altitude AP software maintenance Summit WM Maintenance Guide, Software Version 5.3...
Page 127: Index
93 maintaining WM2000 controller, 111 controller’s utilities, using, 99 MF1000, 115 migrating platform configuration, 30 mounting cf card, 56 dhcp messages, viewing, 96 disabling poll timer, 80 documentation feedback, 8 NP4000 card, 116 Summit WM Maintenance Guide, Software Version 5.3...
Page 128 94 32, 58 WM100/1000 controller’s lost password, recovering, 107 WM20/200/2000 controller’s lost password, recovering, 109 unmounting cf card, 57 WM2000 controller power supply, 112 upgrade matrix, 25 Summit WM Maintenance Guide, Software Version 5.3...
Page 129 Index WM2000 controller, maintaining, 111 working with cf card, 55 working with logs, 87 Summit WM Maintenance Guide, Software Version 5.3...
Page 130 Index Summit WM Maintenance Guide, Software Version 5.3...

Extreme Networks Summit WM Maintenance Manual

About this Guide

Chapter 1: Backing up the Existing Image

Chapter 2: Upgrading the Summit WM Software to V5R3 Release

Chapter 3: Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP)

Chapter 4: Restoring the Backed-Up Image

Chapter 5: Using the Console Port

Chapter 6: Performing System Maintenance

Chapter 7: Logs, Traces, Audits, and DHCP Messages

Chapter 8: Summit WM Controller's Utilities

Chapter 9: Recovering the Summit WM Controller's Lost Password

Chapter 10: Maintaining the Summit WM Controller

Chapter 11: Performing Altitude AP Software Maintenance

Index

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