Example: Auto Attendant Planning - Altigen AltiWare OE Version 4.6 Administration Manual

Example: Auto Attendant Planning

100, Phrase 10
Auto Attendant ID:
Main Menu for XYZ Office
Digit Meaning
1 Reserved
for
Extensions
2
(no
prompts)
3
4 Express
Support
5 Sales
6 Technical
Support
7 Phone
FAQs
8
9
0 Operator
Planning is essential in organizing
an Auto Attendant menu structure
that makes sense. Planning also
helps you to identify needs for
custom prompts.
This simple example, using sample
work forms for each menu, shows a
beginning structure: a main menu
and two of the four expansions.
When callers are routed to
huntgroup extensions, the
huntgroups have their own call
handling settings for greetings,
update phrases, rules for sending to
voice mail, etc.
Timeout (not shown on forms):
after 7 seconds on first level, call
the operator; on any other level, go
to top level by default.
AltiWare OE System Installation & Administration Manual
Action
Collect
Extension
Collect
Extension
Collect
Extension
Expand Tree
(No. 110)
Expand Tree
(No. 120)
Expand Tree
(No. 130)
Expand Tree
(No. 140)
To Operator
Auto Attendant Configuration
110, Phrase 20
Auto Attendant ID:
Express Support
Digit Meaning
1 Installation Call Extension
(Huntgroup
350)
2 Board Call Extension
Support (Huntgroup
360)
3 Version 5 Call Extension
Support (Huntgroup
370)
4 Version 6 Call Extension
Support (Huntgroup
380)
5
6
7
8
9
0 Operator To Operator
120, Phrase 30
Auto Attendant ID:
Sales
Digit Meaning
1 Hardware Call Extension
(Huntgroup
310)
2 Application Call Extension
s (Huntgroup
320)
3 Check GoTo Item 127
Order (Collect Order
Status #)
4 Other: Call Extension
Ques-tions, (Huntgroup
etc. 311)
5
6
7
8
9
0
Action
Action
10-3