Altigen AltiWare OE Version 4.6 Manuals

Manuals and User Guides for Altigen AltiWare OE Version 4.6. We have 1 Altigen AltiWare OE Version 4.6 manual available for free PDF download: Administration Manual

Altigen AltiWare OE Version 4.6 Administration Manual (518 pages)

Brand: Altigen | Category: Software | Size: 7.33 MB

Table of Contents
3
Limitation of Liability
13
Service Requirements
14
Important Safety Instructions
16
Preface: about this Manual

33
- E1 R2 CAS Installation
  34
- Repair and Replacement
  34
Chapter 1 Altiserv Office Solutions

35
- Altiserv Platforms
  39
Overview

40
- Key Altiserv Characteristics
  40
  - PBX Features
    43
  - Automatic Call Distribution Features
    48
  - Automated Attendant Features
    52
  - Altigen Voice Mail Features
    53
  - Internet Integration Features
    55
  - System Administration Features
    56
  - T1/PRI/E1 Features
    58
  - Voice over IP Features
    58
  - Voice over IP Session Support Altiserv Features
    61
  - Altiware Tools
    61
  - Optional Add-On Software
    62
  - Optional Add-On Products
    63
Chapter 2 System Requirements

65
- Hardware Requirements
  65
- System Key Requirement
  65
- Selecting the Altiserv Platform
  65
- Minimum System Requirements
  65
- Proper Grounding and Loop Current
  67
- Uninterruptible Power Supply (UPS)
  67
- Operating Environment
  67
- Functional Specifications
  68
- Altigen Board Installation
  72
- Altigen Board Options
  73
- System Limitations
  75
- Power Requirements
  76
- Altiware OE Installation & Administration Manual
  77
- Heat Factor
  77
- Installing a Cooling Fan
  77
- Proper Board Handling Procedures
  78
- Electrostatic Discharge (ESD) Warning
  78
- Operating Environment
  79
- Packaging for Shipment and Storage
  81
- Altiware Conference Resource Limits
  82
Chapter 3 Software Installation

83
- Altiware as an NT Service
  84
- Preparing to Install Altiware OE
  84
  - Firewall Considerations
    85
- Licensing
  87
- Registration
  88
  - Dealer Installation ID
    89
  - Registration Methods
    89
- Upgrades
  90
- Lost Licenses
  91
- Before New Installation
  92
- To Begin New Installation
  92
- Before Upgrade
  99
  - Backup Database
    99
  - IP Extension Protocol Change
    99
  - Voip Board Upgrade
    100
  - Shutting down the Altigen Switching Service
    100
- To Begin Upgrade
  101
- Windows Emergency Repair Disk
  126
- Installing Altiadmin on Remote Systems
  126
- Shutting down Altiserv When Changing or Adding Hardware
  127
- Transferring the Altiserv to Another Server Chassis
  128
- Altiware Uninstall
  129
- Downgrade Procedure
  129
- Software Installation Troubleshooting
  131
Getting Around Altiadmin

133
- Altiadmin: the Altiware OE Administrator
  133
  - Logging in for the First Time
    133
  - The Altiware Administrator Main Window
    134
  - The Main Menu
    135
  - Quick Access Toolbar
    135
- The View Windows
  137
  - Boards View Window
    137
  - Extension View Window
    138
  - Trunk View Window
    139
  - Workgroup View Window
    140
  - Call Log View Window
    141
  - IP Trunk Current Traffic Statistics Window
    141
  - Status Bar
    142
- Logging in
  142
- Changing the Password
  143
- Stopping the Altigen Switching Service
  143
Chapter 5 System Configuration

145
- Setting General Parameters
  146
- Setting a System Number Plan
  148
  - Assigning Trunk, Feature, IP Trunk, & Route Access
    150
- Setting Business Hours
  152
- Routing Calls on Holidays
  153
- Configuring System Speed Dialing
  155
  - Adding Names and Comments
    156
- Defining System Call Restrictions
  156
  - Blocking Calls to Area Codes from All Extensions
    157
  - Setting Toll Call Prefixes
    158
  - Setting Emergency Numbers
    158
  - Locking Attacked Extensions
    158
  - Blocking All Outgoing Calls
    158
  - Enabling Hop off for Tie Trunks
    159
- Creating Account Codes
  159
  - Adding and Deleting Account Codes
    160
- Setting up Call Reports
  161
- Managing Messages
  166
- Setting Area Code Toll Definitions
  170
- Defining an IP Dialing Table
  171
  - About the Location ID Digit Length
    172
  - Defining the IP Dialing Table
    173
  - Setting the Location ID Digit Length
    173
  - Defining Remote Locations
    173
- Configuring DNIS Routing
  175
  - Adding and Deleting DNIS Route Entries
    176
  - Defining the Routing
    177
- Using a Tenant Table
  177
  - Configuring the Tenant Table
    178
  - Modifying the Tenant Table
    179
- Creating Distribution Lists
  180
  - Defining a Distribution List
    181
- Setting Logout Reason Codes
  182
Chapter 6 Board Configuration

183
Chapter 7 Trunk Configuration

227
- Selecting Trunks to Set Attributes
  228
- Setting General Trunk Attributes
  229
  - Quantum Trunk Properties
    232
  - Triton Analog Trunk Properties
    235
  - Triton Analog Trunk LS/GS Properties
    237
  - Triton Voip Trunk Configuration
    239
  - Triton T1/PRI Trunk Properties
    241
- Incoming Call Routing
  246
- Outgoing Call Blocking
  247
Chapter 8 Extension and Group Configuration

249
- Setting up Extensions
  251
  - Adding New Extensions
    253
  - Establishing Basic Extension Attributes
    254
  - Agent Check Box
    256
  - Forced Account Code
    256
  - Call Recording Options
    257
  - Setting Email Options
    257
  - Changing the Extension Location or Type
    258
  - Setting an IP Extension
    259
  - Setting the Line Properties
    264
  - Phone Display Options
    267
- Setting up Groups
  268
  - Establishing Group Membership
    269
  - Adding Extensions to Groups
    271
  - Assigning Groups to Extensions
    274
  - Operation Notes
    276
- Setting up Station Speed Dialing
  276
- Setting the Mailbox Options
  278
  - Setting an Information-Only Mailbox
    279
  - Disabling a Mailbox
    280
  - Synchronizing with Exchange Server
    280
  - Setting Mailbox Playback Options
    280
  - Setting Mailbox Capacities
    281
- Setting Message Notification Options
  281
- Configuring Calling Restrictions
  284
  - Setting Call Restriction Options
    285
  - Setting Other Call Restrictions
    286
- Setting Answering Options
  287
  - Forwarding All Calls
    289
  - Handling Busy Calls
    291
  - Setting Call Waiting Options
    291
  - Enabling "Do Not Disturb
    292
  - Handling Unanswered Calls
    292
  - Setting Huntgroup Handling
    293
  - Setting Workgroup Handling
    294
- Configuring One Number Access
  296
  - Enabling One Number Access
    297
  - Setting Caller ID Verification
    297
  - Specifying Forwarding Numbers
    298
- Setting up Monitor Lists
  299
  - Configuring a Monitor List
    300
Chapter 9 Out Call Routing Configuration

301
- Working with Route Definitions
  302
- Setting Default Routes
  304
  - About Call Routing and 911 Calls
    305
- Setting Dialing Pattern Routing
  306
Auto Attendant Configuration

311
- Planning Is Essential
  311
- Example: Auto Attendant Planning
  313
- Adding Auto Attendants
  314
- Editing Auto Attendants
  315
  - Configuring Menu Items
    317
  - Collecting Digits
    319
  - Making Auto Attendant Assignments
    321
- Phrase Management
  321
  - Using Pre-Recorded Prompts
    321
  - Recording Custom Phrases
    322
  - Using Professionally Recorded Phrases
    323
Chapter 11 Additional Setup

325
- Audio Peripheral Configuration
  325
- MVIP Clock Configuration
  328
- Feature Tips
  329
Chapter 12 System Data Management

331
- Using Backup and Restore
  331
- Backing up Files
  332
- Scheduling Backups
  333
- Restoring Backed up Files
  334
Chapter 13 System Report Management

335
- System Summary Report
  335
- System Log
  336
- IP Cumulative Traffic Statistics
  337
- Resetting Cumulative Statistics
  338
Chapter 14 Data and Internet Integration

339
- Network Protocol and Addressing
  339
  - Network
    339
  - Protocol
    339
  - Transport Protocols
    339
  - Network Address
    340
  - Local Address
    341
  - Mixed-Media Messaging
    341
- Setting up Email Service
  342
- Setting up an Exchange Server
  348
  - Exchange Server Windows NT 4.0 Integration
    348
  - Prerequisites
    349
  - Exchange Server Prerequisites
    351
  - Exchange Server Configuration
    353
  - Microsoft Exchange Administrator Configuration
    354
  - Installing Outlook 2000 Client on the Altiserv System
    355
  - Enabling the Exchange Server
    360
  - Testing the Exchange Server Setup
    363
  - Troubleshooting Tips
    364
  - Notes
    365
  - Prerequisites
    366
  - Exchange Server Prerequisites
    368
  - Microsoft Exchange Administrator Configuration
    371
  - Installing Outlook 2000 Client on the Altiserv System
    373
  - Enabling the Exchange Server
    373
  - Testing the Exchange Server Setup
    373
  - Troubleshooting Tips
    373
  - Notes
    373
- Exchange on Windows 2000
  373
- About Altireach Configuration
  375
- Using Altireach
  376
Chapter 15 Using TAPI

377
- System Requirements
  377
- Installing TAPI Services
  378
- Changing TAPI Configuration Parameters
  379
Setting up IP Extensions

381
- Altigen IP Phone Service
  381
- Intercom with IP Phones
  381
- System Requirements
  382
- Configuration
  382
  - Altiadmin
    383
  - Clients
    384
Chapter 17

387
Alti-IP 600 Phone Configuration

387
Chapter 18 Altiweb

391
- System Requirements
  391
- Altiweb Components
  391
- Installing Altiweb
  392
- Altiweb Directory Structure
  393
- Applet Subdirectory Files
  394
- Tagging Pages for URL History
  395
  - Configuring Auto Attendant
    407
- Troubleshooting
  410
- Altiweb Security
  411
Chapter 19 Tools

415
- Configuration Reader
  415
- Extension Checker
  415
- MVIP Test Tool
  418
- Altidbreader
  418
- DINA Manager
  423
Chapter 20 Basic Call Router & Call Router Advanced

425
- Basic Call Router
  425
- Call Router Advanced
  433
  - Additional Call Router Advanced Features
    445
  - Testing Call Router
    451
    
    Testing SQL Server Database
    454
APPENDIX A Call Accounting Report Formats

457
- Cdr Data Schema
  458
- RTM Data Schema
  465
- SMDR Reporting Format
  471
  - Trunk Calls in Format
    471
  - Extension Calls out Format
    472
  - From Extension a
    472
  - From Trunk B
    473
Ppendix

457
APPENDIX B E1 R2 CAS Installation

475
Ppendix

475
Ppendix

483
- Product Repair Services & Technical Support
  
  483
  - Technical Support
    483
    
    How to Reach Altigen Technical Support
    484
    
    Unresolved Problems Escalation Procedure
    484
  - Repair and Replacement
    484
  - RMA Form
    486
  - RMA Form
    489
Glossary

491
Index

503
Readers Comment Form

517

Altigen Categories

Software IP Phone Telephone Accessories

Telephone Server

More Altigen Manuals

Altigen AltiWare OE Version 4.6 Manuals

Altigen AltiWare OE Version 4.6 Administration Manual (518 pages)

Table of Contents

Preface: about this Manual

Chapter 1 Altiserv Office Solutions

Overview

Chapter 2 System Requirements

Chapter 3 Software Installation

Getting Around Altiadmin

Chapter 5 System Configuration

Chapter 6 Board Configuration

Chapter 7 Trunk Configuration

Chapter 8 Extension and Group Configuration

Chapter 9 Out Call Routing Configuration

Auto Attendant Configuration

Chapter 11 Additional Setup

Chapter 12 System Data Management

Chapter 13 System Report Management

Chapter 14 Data and Internet Integration

Chapter 15 Using TAPI

Setting up IP Extensions

Chapter 17

Alti-IP 600 Phone Configuration

Chapter 18 Altiweb

Chapter 19 Tools

Chapter 20 Basic Call Router & Call Router Advanced

APPENDIX A Call Accounting Report Formats

Ppendix

APPENDIX B E1 R2 CAS Installation

Ppendix

Ppendix

Product Repair Services & Technical Support

Glossary

Index

Readers Comment Form

Related Products

Altigen Categories