Table of Contents
Advertisement
The View Windows
The Reset button resets the selected trunk(s) to the idle status. You'll be
asked to confirm the reset and a status message will tell you if the reset was
successful. You can select and reset multiple trunks.
Workgroup View Window
The Workgroup View window displays data and statistics for
workgroups:
Figure 6. Workgroup View window
This window displays the following data:
•
Extension—the workgroup pilot extension number
•
Name—the workgroup name
•
Agents—the number of agents assigned to the workgroup
•
Logon—the number of agents logged into the workgroup
•
Not Available—the number of agents who are currently on the phone,
or who are unavailable with the Do Not Disturb or other status
•
Wait—the number of agents who are in wrapup mode
•
Queue—the number of calls waiting to be answered
•
Waiting Time—the average waiting period before incoming calls are
answered
•
Service Level—displays the percentage of calls being answered
within an acceptable period of time
•
In Calls—displays the number of incoming calls to each workgroup
4-8 AltiWare OE System Installation & Administration Manual
Advertisement
Table of Contents
Troubleshooting
