Altigen AltiWare OE Version 4.6 Administration Manual page 275

Adding or Removing Group Assignments
To assign groups to the selected physical or virtual extension:
1. In the Extension view of the Group window, click the Group
number(s) in the Not Member list.
2. Click the Add button to move them to the Member list.
Note: If the group extension is configured to Ring All Available
Members, the maximum number of members is 20. See
"Setting Huntgroup Handling" on page 8-45 or "Setting
Workgroup Handling" on page 8-46 for details.
To remove groups assigned to a physical or virtual extension:
1. Click the group number(s) in the Member list.
2. Click the Remove button to move them to the Not Member list.
Setting Wrapup Time
In the Extension view, you can set the Wrapup Time for the selected
physical extension. This option doesn't appear for a virtual extension.
Wrapup time is a system delay before routing the next call to the extension,
and it gives the agent time to finish up with notes, prepare for the next call,
log out of the group, or hit the "Wait" button in AltiView after putting a call
on hold and going back onhook. You can set a wrapup time of up to 29
minutes, 59 seconds.
To set the extension wrapup time:
1. Check the Allow Wrap Up Time box.
2. Using the drop-down lists, select the minutes and seconds for the
delay. Be sure to set at least enough time (e.g. 5 seconds) to allow an
agent to hit the "Wait" button in AltiView after putting the caller on
hold and going onhook.
Setting Inter Call Delay
Like Wrapup time, Inter Call Delay can create time before the next call
comes in. It can be set for any extension.
If the system is delaying the next call to a user extension based on the
Wrapup Time setting, the Inter Call Delay setting is ignored.
AltiWare OE System Installation & Administration Manual
Extension and Group Configuration
8-27