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Extension and Group
Configuration
There are four types of extensions:
•
Physical Extensions are associated with a physical port and device,
usually a telephone set. This is what most users think of as an
extension. With the ACC Site License, a physical extension can be
further categorized as an agent, which will identify the extension to
the System Administrator as an eligible extension that can be added to
a workgroup. See "Agent Check Box" on page 8-8 for more
information.
•
Virtual Extensions are not associated with a physical port. Virtual
extensions can be used as message mailboxes and in telephone sharing
environments. Users of a virtual extension can log in on any available
station to access physical extension features using Feature Codes.
With the ACC Site License, a virtual extension can be further
categorized as an agent, which will identify the extension to the
System Administrator as an eligible extension that can be added to a
workgroup. See "Agent Check Box" on page 8-8 for more
information.
You can create up to 2,000 total (physical + virtual) extensions.
•
Huntgroups. The primary use of a huntgroup is similar to that of
workgroups—when the huntgroup extension is dialed, the system
hunts for an available member extension to which to route the call.
You can use huntgroups for various purposes, for example, in selecting
a huntgroup as a System Operator.
AltiWare OE System Installation & Administration Manual
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Table of Contents
Troubleshooting
