Additional Call Router Advanced Features - Altigen AltiWare OE Version 4.6 Administration Manual

Additional Call Router Advanced Features

Building SQL Queries
To build an SQL query that Call Router will send to your database, use the
CallerId Datasource dialog box. The customer information retrieved from
your database will be used in the routing rule.
To open the Datasource dialog box, right-click on a data Item you want to
specify using information from an existing database. Select From user
database:
To build and SQL query:
1. Enter User Name and Password information for the database.
2. Enter information for the database you are querying against. For
example:
DSN - BankAccount
Table Name - AccountBalance
AltiWare OE System Installation & Administration Manual
Basic Call Router & Call Router Advanced
20-21