Operation Notes; Setting Up Station Speed Dialing - Altigen AltiWare OE Version 4.6 Administration Manual

Setting up Station Speed Dialing

However, if Wrapup Time does not apply—for example, if it is de-
selected—then Inter Call Delay acts as follows:
• If the extension user hangs up and there are callers waiting in an
extension or group queue, the ring is delayed for the number of
seconds specified in the Inter Call Delay setting.
• If the extension user hangs up, there is no one waiting in a queue and
a call comes in within the Inter Call Delay period, the call is put
through immediately; the Inter Call Delay period is ignored.
To set the extension Inter Call Delay time:
1. Check the Inter Call Delay box.
2. Using the drop-down lists, select the seconds for the delay. The default
is 15 seconds.

Operation Notes

• Conference calling may not work properly when an internal call is
made to workgroup that has Ring All Available Members setting. If
the internal extension is connect to an agent of this workgroup and then
initiates a conference call to another agent in this workgroup, the first
agent does not connect to the conference call.
• The system does not follow Busy Call Handling for a workgroup if no
IP trunks are available for IP extension agent. Instead, the system will
send the call to the workgroup's voice mail.
Setting up Station Speed Dialing
For each extension, you can set up to 20 station speed dial numbers. The
numbers available are from 00–19, used following the extension speed dial
access code, #77.
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