Related Manuals for Altigen AltiConsole 4.5
Summary of Contents for Altigen AltiConsole 4.5
- Page 1 Voice w w w. a l t i g e n . c o m Internet 01-4.5 Shaping the Future of Converged Communications...
- Page 2 AltiConsole ™ for AltiWare Open Edition (OE) Release 4.5 Manual Revised 02/2002 4502-0001-4.5...
- Page 3 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.
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Page 4: Table Of Contents
Contents Warranty ......... . v Before You Begin . - Page 5 Conference Calls ........22 Overhead Paging .
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Page 6: Warranty
How Long the Warranty Is Effective All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser. - Page 7 AltiGen website at http://www.altigen.com/ partner/product.htm, to 510-252-9738, attention to Customer Service. AltiGen reserves the right to refuse return of any material that does not have an RMA number. The RMA number should be clearly marked on the outside of the box in which the material is being returned.
- Page 8 Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services. AltiConsole 4.5 Manual...
- Page 9 viii AltiConsole 4.5 Manual...
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Page 10: Before You Begin
Microsoft Windows 98/2000 or Windows NT (Server or Workstation) 4.0 with Service Pack 6a (or higher). It connects to AltiGen’s AltiServ, the telephony server, running AltiWare OE Release 4.5 or higher. AltiConsole can simultaneously support up to ten operators on the same AltiServ system. -
Page 11: Package Contents
AltiConsole 4.5 Manual • AltiConsole End User License Agreement Make sure you have all items listed above. If anything is missing or damaged, please contact your Authorized AltiGen Dealer. System Requirements The client system must meet the following minimum requirements: •... -
Page 12: Before Installing Alticonsole
Before Installing AltiConsole • AltiWare OE Release 4.5 or higher must be installed on the AltiServ system to which the AltiConsole client will connect. • The system administrator must configure the extension to enable Multiple Call Waiting as an Answering option, as well as configuring the extension’s Busy Call Handling and No Answer Handling as desired. - Page 13 AltiConsole 4.5 Manual...
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Page 14: Getting Started
H A P T E R Getting Started In order to run AltiConsole, the AltiServ server must be up and running. While AltiServ is running, the data you see in your AltiConsole windows is refreshed and updated. If AltiServ is stopped in the middle of an AltiConsole session, you will be prompted to close your session. - Page 15 Note: Your logon info for the current session is also shown in the Logon Info tab of the Setup dialog. See “Viewing Your Server, Extension, and Tenant ID” on page 26. If you have trouble, check with your system administrator to be sure you are using a physical extension.
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Page 16: About The Alticonsole Main Window
About the AltiConsole Main Window When you run AltiConsole, you see the main window. An example is shown here: Figure 2. AltiConsole main window The main window is composed of the following displays and buttons: • The Title bar displays your extension number. AltiConsole 4.5 Manual 7... - Page 17 • The Info line at the bottom left displays information on the current action or about errors. • A message waiting indicator (red circle) appears at the bottom right when a new message is waiting. • The Active Calls panel shows the status and information about currently connected calls, including caller ID and DNIS information if available.
- Page 18 • The right portion of the AltiConsole desktop shows a detailed view of different activities, each represented by a tab. These views are described in the subsequent sections. If AltiConsole is logged on with the Monitor workgroup call queue option selected, it will also show a workgroup waiting call queue in the lower right pane.
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Page 19: Busy Lamp Field View (Blf Tab)
Busy Lamp Field View (BLF tab) The panel at the right of the main window contains four tabs. The first tab is BLF, or Busy Lamp Field. This display lists only physical extensions on the AltiServ system. You can sort by any of the columns by clicking the column heading. Clicking the heading repeatedly reverses the sort order from descending to ascending and vice versa. -
Page 20: Trunk Status View (Trunk Tab)
Trunk Status View (Trunk tab) The third tab in the panel at the right is the Trunk tab. The Trunk view displays Location and Status. The location identifies the card ID and port (channel) number on the board. For example, in location 00:05, the card ID is 0 and the port number is 5. -
Page 21: Call States
Call States The Status column appears in many of the AltiConsole panels. The call states and their dot indicators [in brackets] can be one of the following. Generally stated, red means the line is being used; green means idle. • AA (Auto Attendant) [a solid red dot]—a call being transferred to the auto attendant. -
Page 22: Keyboard Shortcuts
Keyboard Shortcuts General Tips • You can type extension or phone numbers using the keyboard number keys or the number pad. • Once you are in any of the panel views, you can use the keyboard arrow keys to scroll through and select a desired call or extension. Specific Keyboard Shortcuts Call Handling Number Pad... -
Page 23: Mouse Shortcuts
Mouse Shortcuts You can use several mouse shortcuts. The limitations that apply to all calls also apply to these shortcuts: while connected to a call, you cannot place another call, but you can answer another incoming call. To place or answer a call, your phone must be off-hook. -
Page 24: Handling Calls
H A P T E R Handling Calls A General Procedure In general, the steps in handling a call in AltiConsole are as follows: Select the call. Select the operation such as Blind Transfer, Supervised Transfer, Voice Mail, etc. Select the destination extension or outside number where the call should be sent. -
Page 25: Dialing
Dialing In the AltiConsole main window, you can dial as follows: Type a number using the keyboard number keys or the numeric keypad, or click numbers on the dial pad, or select a number in one of the view panels (BLF, All, or Speed). Click the Dial button, or press Alt+d or the Enter key on the keyboard. -
Page 26: Hold And Hold Pending
Answering Calls to Other Extensions You can take calls that were going to another extension under certain conditions. You can’t take a call to another extension if you have calls other than Hold calls in the Active Calls list. You have to handle the pending calls first. You can take the call if it shows a Ringing status. -
Page 27: Transferring Calls
Calls on hold will ring back on your extension if they are not picked up with the timeout period set by your system administrator. To place a call on hold: While connected to a call, click the Hold button or press Alt+o on the keyboard. -
Page 28: Blind Transfer
Blind Transfer Blind Transfer transfers an incoming call to an extension without your having to wait for the called party to answer. For limitations on this transfer, see the discussion, “When You Can and Can’t Transfer Calls” on page 18. To blind transfer a connected call: Click the Blind Transfer button or press Alt+b on the keyboard. -
Page 29: Transfer To Auto Attendant
After connecting to the destination party, verify that the person wants to accept the call, and depending on their response, do one of the following: • If yes, click the Supervised Transfer button or press Alt+s on the keyboard again to complete the transfer. •... -
Page 30: System Call Park
To transfer users to their own AltiGen Voice Mail System voice mailboxes: If a user calls in and wants to be transferred to their own voice mailbox, follow the “Transfer to Voice Mail” in the preceding subsection to transfer the user to their own voice mail. -
Page 31: Conference Calls
Conference Calls AltiConsole can provide for a connection of up to six parties into a conference call. While you are participating in a conference call, you cannot handle other incoming calls. You cannot mix AltiConsole conferencing with phone set conferencing in the same conference session. To setup a conference call: While connected to the first conference participant other than yourself: Click the Conference button or press Alt+c to call the second party. - Page 32 You must have Offhook status in order to connect to overhead paging. Overhead paging options are configured in setup. See “Configuring AltiConsole Settings” on page 25. To connect to the overhead paging: Click the Overhead Paging button. Make your announcement. Click the Hang-Up button to end the session.
- Page 33 AltiConsole 4.5 Manual...
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Page 34: Configuring Alticonsole Settings
H A P T E R Configuring AltiConsole Settings Click the Setup button at the bottom of the main window to open the Setup windows where you can set your extension number, the default Auto Attendant, audio and popup behavior, the overhead paging connection and method, and your speed dial numbers. -
Page 35: Viewing Your Server, Extension, And Tenant Id
• Select the Screen Pop check box to have AltiConsole pop up when a call comes in to your extension. • Select the Audio Beep check box to hear a beep when a call comes in to your extension. • For overhead paging, select whether to send the output to an audio output (the same as pressing #44 on the phone pad) or to a trunk line (#45). -
Page 36: Setting Speed Call List Entries
Here’s an example of the Logon Info window: Figure 5. Logon Info window, Setup dialog AltiConsole remembers these settings the next time you run it. Setting Speed Call List Entries Click the Speed Call List tab to work on Speed Call entries. This is the list that appears in the Speed panel view as described in “Speed Dial View (SPEED tab)”... - Page 37 Here’s an example of the Speed Call List window: Figure 6. Speed Call List window To add a number: Click the Add button in the Speed Call List window to open a dialog. Figure 7. Speed Call List window Add Speed Dial Entry dialog Enter the number, first name, and last name of the user, workgroup, or external contact.
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Page 38: Workgroup Setup
Click OK. To edit a number: Select the number in the Speed Call List window and click the Edit button to open an Edit dialog that has the same data boxes as the Add dialog example. Modify the number, first name, or last name as needed. Outside phone numbers must include all necessary digits such as trunk access code, long distance prefix, area code, etc. - Page 39 Here’s an example of the Workgroup window: Figure 8. Workgroup window To specify workgroup call queues to monitor: • In the Unmonitor list, highlight the workgroup number whose queue you want to monitor and click Add (or Add All for all workgroup numbers) to place it in the Monitor List.
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Page 40: Index
6, 9 call states 12 calls status view 8 keyboard shortcuts 13 conference calls 22 Conferencing status 12 configuration 25–?? main window 7 connected status 12 making a call 16 mouse shortcuts 14 AltiConsole 4.5 User Guide... - Page 41 Index multiple call waiting 8 transferring calls 18–21 blind transfer 19 parking 21 number pad rules about 18 shortcuts 13 supervised transfer 19 to Auto Attendant 20 to user’s voice mailbox 21 Offhook status 12 to Voice Mail 20 options, setting 25–?? Trunk view 11 overhead paging 22 trunk, and overhead paging 26...