Sign In
Upload
Manuals
Brands
Altigen Manuals
Software
AltiWare OE/ACC Version 5.0
Altigen AltiWare OE/ACC Version 5.0 Manuals
Manuals and User Guides for Altigen AltiWare OE/ACC Version 5.0. We have
1
Altigen AltiWare OE/ACC Version 5.0 manual available for free PDF download: Administration Manual
Altigen AltiWare OE/ACC Version 5.0 Administration Manual (470 pages)
Brand:
Altigen
| Category:
Software
| Size: 6.61 MB
Table of Contents
Table of Contents
3
Limitation of Liability
13
Service Requirements
14
Important Safety Instructions
16
Preface: about this Manual
33
Line Park Configuration
34
Paging Group Configuration
34
Repair and Replacement
34
Chapter 1 Altiserv Office Solutions
35
Altiserv Platforms
38
Overview
39
Key Altiserv Characteristics
39
PBX Features
42
Automatic Call Distribution Features
48
Automated Attendant Features
52
Altigen Voice Mail Features
53
Internet Integration Features
55
System Administration Features
57
T1/PRI/E1 Features
59
Voice over IP Features
59
Voice over IP Session Support Altiserv Features
62
Altiware Tools
63
Optional Add-On Software
63
Optional Add-On Products
65
Chapter 2 System Requirements
67
Hardware Requirements
67
System Key Requirement
67
Selecting the Altiserv Platform
67
Minimum System Requirements
67
Proper Grounding and Loop Current
69
Uninterruptible Power Supply (UPS)
69
Operating Environment
69
Functional Specifications
70
Altigen Board Installation
74
Altigen Board Options
74
System Limitations
76
Power Requirements
77
Altiware OE Installation & Administration Manual
77
Installing a Cooling Fan
78
Proper Board Handling Procedures
78
Electrostatic Discharge (ESD) Warning
79
Operating Environment
79
Packaging for Shipment and Storage
81
Altiware Conference Resource Limits
82
Chapter 3 Software Installation
83
Altiware as a Windows Service
84
Preparing to Install Altiware OE
84
Firewall Considerations
85
Software License Activation and Registration
87
Licensing
87
Unsupported Licenses
88
Registration
89
Dealer Installation ID
89
Registration Methods
90
Upgrades
91
Lost Licenses
93
Before New Installation
94
To Begin New Installation
94
Before Upgrade
101
Backup Database
101
IP Extension Protocol Change
101
Station Speed Dialing Change
102
Voip Board Upgrade
102
Shutting down the Altigen Switching Service
102
To Begin Upgrade
103
Online License Registration Procedures
110
Manual Online License Registration Procedure
119
Offline Registration Procedures
127
Windows Emergency Repair Disk
127
Installing Altiadmin on Remote Systems
127
Shutting down Altiserv When Changing or Adding Hardware
128
Transferring the Altiserv to Another Server Chassis
129
Altiware Uninstall
130
Downgrade Procedure
130
Software Installation Troubleshooting
132
Altiware OE System Administration & Installation Manual
133
Chapter 4 Getting Around Altiadmin
135
Altiadmin: the Altiware OE Administrator
135
Logging in for the First Time
135
The Altiware Administrator Main Window
136
The Main Menu
137
Quick Access Toolbar
137
The View Windows
139
Boards View Window
139
Extension View Window
140
Trunk View Window
141
Workgroup View Window
142
Call Log View Window
143
IP Trunk Current Traffic Statistics Window
143
Status Bar
144
Logging in
145
Changing the Password
145
Stopping the Altigen Switching Service
145
Chapter 5 System Configuration
147
Setting General Parameters
148
Setting a System Number Plan
150
Assigning Trunk, Feature, IP Trunk, & Route Access
155
Setting Business Hours
156
Routing Calls on Holidays
158
Configuring System Speed Dialing
160
Defining System Call Restrictions
161
Blocking Calls to Area Codes from All Extensions
162
Setting Toll Free Area Codes
162
Setting Toll Call Prefixes
163
Setting Emergency Numbers
163
Locking Attacked Extensions
163
Blocking All Outgoing Calls
163
Enabling Hop off for Tie Trunks
164
Creating Account Codes
164
Adding and Deleting Account Codes
165
Setting up Call Reports
166
Internal Database Configuration (Internal Logger Service)
167
External (Remote) Logging of Call Data
168
Exporting through a Local Port
169
Managing Messages
169
Setting Message Notification Retries
170
Setting Message Management Options
170
Setting Message Recording Options
171
Setting E-Mail Messaging (SMTP/POP3) Options
171
Synchronizing E-Mail with Exchange
173
Defining an IP Dialing Table
173
About the Location ID Digit Length
173
Defining the IP Dialing Table
174
Setting the Location ID Digit Length
175
Defining Remote Locations
175
Configuring DNIS Routing
177
Adding and Deleting DNIS Route Entries
178
Defining the Routing
178
Creating Distribution Lists
179
Defining a Distribution List
180
Setting Logout Reason Codes
180
Activity
181
Chapter 6 Board Configuration
185
Using the Triton Resource Board
186
Configuring the Quantum Board
186
Configuring the Triton Analog Extension Board
188
Configuring the Triton Analog Trunk LS/GS and LS Boards
189
Configuring the Triton Voip Board
191
Voice over IP
191
Triton Voip Board
191
Network Configuration Guidelines for Voip
192
Firewall Configuration
194
Phones
195
Configuration Guidelines for NAT
195
Altigatekeeper Installation
197
IP Phone Configuration
197
Nat
198
Firewall Considerations
211
Setting up H.323 Traffic Forwarding for NAT
212
Altiware NAT Support Feature
213
Altigen IP Phone NAT Support Feature
214
Setting up an Altiware-To-Altiware IP Network
215
Board Installation
216
Troubleshooting-Common Symptoms and Solutions
217
Configuring the Triton T1/E1/PRI Board
218
Service Parameters for T1
219
Service Parameters for PRI
221
Service Parameters for E1
222
Board Configuration
223
Triton T1 Configuration - Triton T1/PRI/E1 Dialog Box
226
Setting up T1, PRI or E1 Channels on the Triton T1/PRI Board
232
Installing a Channel Service Unit (CSU) to the Triton T1 or T1/E1/PRI Board
238
Troubleshooting-Common Symptoms
239
Chapter 7 Trunk Configuration
241
Selecting Trunks to Set Attributes
242
Setting General Trunk Attributes
243
Quantum Trunk Properties
246
Triton Analog Trunk Properties
249
Triton Analog Trunk LS/GS Properties
251
Triton Voip Trunk Configuration
253
Rtp Configuration
255
Triton T1/PRI Trunk Properties
257
Incoming Call Routing
260
Outgoing Call Blocking
262
Chapter 8 Out Call Routing Configuration
265
Working with Route Definitions
266
Setting Default Routes
268
About Call Routing and 911 Calls
269
Setting Dialing Pattern Routing
270
Chapter 9 Auto Attendant Configuration
275
Planning Is Essential
275
Example: Auto Attendant Planning
277
Adding Auto Attendants
278
Editing Auto Attendants
279
Configuring Menu Items
281
Collecting Digits
283
Making Auto Attendant Assignments
285
Phrase Management
285
Using Pre-Recorded Prompts
285
Recording Custom Phrases
286
Using Professionally Recorded Phrases
287
Chapter 10 Extension and Group Configuration
289
Setting up Extensions
291
Adding New Extensions
293
Establishing Basic Extension Attributes
294
Agent Check Box
296
Forced Account Code
297
Call Recording Options
297
Setting Email Options
298
Changing the Extension Location or Type
298
Setting an IP Extension
299
Setting the Line Properties
304
Phone Display Options
308
Setting up Groups
309
Establishing Group Membership
310
Adding Extensions to Groups
311
Assigning Groups to Extensions
314
Setting Wrapup Time
316
Operation Notes
317
Setting up Station Speed Dialing
317
Setting the Mailbox Options
319
Setting an Information-Only Mailbox
320
Disabling a Mailbox
321
Synchronizing with Exchange Server
321
Setting Mailbox Playback Options
321
Setting Mailbox Capacities
322
Setting Message Notification Options
322
Setting the Message Types for Notification
323
Setting the Type of Notification
324
Setting Notification Timing
325
Setting Notification Business Hours
325
Enabling Message Notification
325
Configuring Calling Restrictions
325
Setting Call Restriction Options
326
Setting Other Call Restrictions
327
Setting Answering Options
328
Forwarding All Calls
331
Do Not Disturb
333
Handling Busy Calls
333
Setting Call Waiting Options
334
Handling Unanswered Calls
334
Setting Huntgroup Handling
335
Setting Workgroup Handling
336
Configuring One Number Access
338
One Number Access Options
339
Call Screening
340
Setting Caller ID Verification
340
Specifying Forwarding Numbers
341
Setting up Monitor Lists
341
Configuring a Monitor List
343
Chapter 11 Setting up IP Extensions
345
Altigen IP Phone Service
345
Intercom with IP Phones
345
System Requirements
346
Configuration
346
Altiadmin
346
Clients
347
Chapter 12
349
Alti-IP 600 Phone Configuration
349
Chapter 13
353
Line Park Configuration
353
Chapter 14
355
Paging Group Configuration
355
Additional Setup
359
Audio Peripheral Configuration
359
Configuring Music on Hold and Recorded Announcements
360
Setting Greeting and Update Prompts
361
Configuring Overhead Paging
361
MVIP Clock Configuration
362
Feature Tips
363
Chapter 16 System Data Management
365
Using Backup and Restore
365
Backing up Files
366
Scheduling Backups
367
Restoring Backed up Files
368
Chapter 17 System Report Management
369
System Summary Report
369
System Log
370
IP Cumulative Traffic Statistics
371
Resetting Cumulative Statistics
372
Chapter 18 Data and Internet Integration
373
Network Protocol and Addressing
373
Network
373
Protocol
373
Transport Protocols
373
Network Address
374
Local Address
375
Mixed-Media Messaging
375
Setting up Email Service
376
Before You Begin
376
Setting up LAN and Internet Email on the Server
376
Setting up LAN and Internet Email on the Client
381
Setting up an Exchange Server
382
Exchange Server Windows NT 4.0 Integration
382
Prerequisites
383
Exchange Server Prerequisites
385
Exchange Server Configuration
387
Microsoft Exchange Administrator Configuration
388
Installing Outlook 2000 Client on the Altiserv System
389
Enabling the Exchange Server
394
Testing the Exchange Server Setup
397
Troubleshooting Tips
398
Notes
399
Prerequisites
400
Exchange Server Prerequisites
402
Microsoft Exchange Administrator Configuration
405
Installing Outlook 2000 Client on the Altiserv System
407
Enabling the Exchange Server
407
Testing the Exchange Server Setup
407
Troubleshooting Tips
407
Notes
407
Exchange on Windows 2000
407
About Altireach Configuration
409
Using Altireach
410
Chapter 19 Using TAPI
411
System Requirements
411
Installing TAPI Services
412
Changing TAPI Configuration Parameters
413
Chapter 20 Tools and Applications
415
Configuration Reader
415
Extension Checker
415
MVIP Test Tool
418
DINA Manager
418
APPENDIX A E1-R2 and T1/E1 ISDN PRI Installations
419
E1 R2 CAS Installation
419
T1/E1 ISDN PRI Installation
432
Ppendix
419
APPENDIX B Product Repair Services & Technical Support
433
Technical Support
433
How to Reach Altigen Technical Support
434
Unresolved Problems Escalation Procedure
434
Repair and Replacement
434
RMA Form
436
RMA Form
439
Ppendix
433
Glossary
441
Index
468
Readers Comment Form
469
Advertisement
Advertisement
Related Products
Altigen Altiware HPBX 5.0A
Altigen Advanced Call Router 5.1
Altigen AltiAgent 5.2
Altigen AltiWare OE/ACC Version 5.0A
Altigen AltiTouch 500
Altigen ACM 6.5
Altigen Adv Call Router 6/2008 4510-0001-6.0
Altigen Advanced Call Router
Altigen Advanced Call Router 5.0
Altigen Advanced Call RouterTM
Altigen Categories
Software
IP Phone
Telephone Accessories
Telephone
Server
More Altigen Manuals
Login
Sign In
OR
Sign in with Facebook
Sign in with Google
Upload manual
Upload from disk
Upload from URL