Altigen AltiWare OE/ACC Version 5.0A Manuals

Manuals and User Guides for Altigen AltiWare OE/ACC Version 5.0A. We have 1 Altigen AltiWare OE/ACC Version 5.0A manual available for free PDF download: Administration Manual

Altigen AltiWare OE/ACC Version 5.0A Administration Manual (490 pages)

Brand: Altigen | Category: Software | Size: 6 MB

Table of Contents
3
Limitation of Liability
13
Service Requirements
14
Important Safety Instructions
16
Preface: about this Manual

33
Chapter 1 Overview

37
- Key Altiserv Characteristics
  38
  - PBX Features
    40
  - Automatic Call Distribution Features
    46
  - Automated Attendant Features
    50
  - Altigen Voice Mail Features
    51
  - Internet Integration Features
    53
  - System Administration Features
    55
  - T1/PRI/E1 Features
    57
  - Voice over IP Features
    57
  - Voice over IP Session Support Altiserv Features
    60
  - Altiware Applications
    61
  - Optional Add-On Software
    62
  - Optional Add-On Products
    63
Chapter 2 System Requirements

65
Chapter 3 Software Installation

81
Software License Activation and Registration

85
- Licensing
  85
  - Unsupported Licenses
    86
- Registration
  87
  - Dealer Installation ID
    87
  - Registration Methods
    88
- Upgrades
  89
- Lost Licenses
  90
- Before New Installation
  91
- To Begin New Installation
  91
- Before Upgrade
  97
- To Begin Upgrade
  99
- Windows Emergency Repair Disk
  122
- Installing Altiadmin on Remote Systems
  122
- Shutting down Altiserv When Changing or Adding Hardware
  123
- Transferring the Altiserv to Another Server Chassis
  124
- Altiware Uninstall
  125
- Downgrade Procedure
  125
- Software Installation Troubleshooting
  127
Chapter 4

129
Getting Around Altiadmin

129
- Altiware OE System Administration & Installation Manual
  129
- Altiadmin: the Altiware OE Administrator
  129
  - Logging in for the First Time
    129
  - The Altiware Administrator Main Window
    130
  - The Main Menu
    131
  - Quick Access Toolbar
    131
- The View Windows
  133
  - Boards View Window
    133
  - Extension View Window
    134
  - Trunk View Window
    135
  - Workgroup View Window
    136
  - Call Log View Window
    137
  - IP Trunk Current Traffic Statistics Window
    137
  - Status Bar
    138
- Logging in
  139
- Changing the Password
  139
- Stopping the Altigen Switching Service
  139
Chapter 5 System Configuration

141
- Setting General Parameters
  142
- Setting a System Number Plan
  144
  - Assigning Trunk, Feature, IP Trunk, & Route Access
    149
- Setting Business Hours
  151
- Routing Calls on Holidays
  153
- Configuring System Speed Dialing
  154
- Defining System Call Restrictions
  156
  - Blocking Calls to Area Codes from All Extensions
    157
  - Setting Local/Toll Free Area Codes
    157
  - Setting Toll Call Prefixes
    158
  - Setting Emergency Numbers
    158
  - Locking Attacked Extensions
    158
  - Blocking All Outgoing Calls
    158
  - Enabling Hop off for Tie Trunks
    159
  - Setting 10-Digit Dialing Area Codes
    159
- Creating Account Codes
  160
  - Adding and Deleting Account Codes
    160
- Setting up Call Reports
  161
- Managing Messages
  164
- Defining an IP Dialing Table
  168
  - About the Location ID Digit Length
    168
  - Defining the IP Dialing Table
    169
  - Setting the Location ID Digit Length
    170
  - Defining Remote Locations
    170
- Configuring DNIS Routing
  172
  - Adding and Deleting DNIS Route Entries
    173
  - Defining the Routing
    173
- Creating Distribution Lists
  174
  - Defining a Distribution List
    175
- Setting Logout Reason Codes
  175
- Activity
  176
- Feature Profiles
  179
Chapter 6 Board Configuration

183
- Using the Triton Resource Board
  184
- Configuring the Quantum Board
  184
- Configuring the Triton Analog Extension Board
  186
- Configuring the Triton Analog Trunk LS/GS and LS Boards
  187
- Configuring the Triton Voip Board
  189
  - Voice over IP
    189
  - Triton Voip Board
    189
  - Network Configuration Guidelines for Voip
    190
    
    Wan Router Configuration
    191
    
    Firewall Configuration
    192
    
    Network Using Nat
    192
  - Phones
    193
  - Configuration Guidelines for NAT
    193
  - Altigatekeeper Installation
    195
  - IP Phone Configuration
    195
  - Nat
    196
  - Firewall Considerations
    209
  - Setting up H.323 Traffic Forwarding for NAT
    210
  - Altiware NAT Support Feature
    211
  - Altigen IP Phone NAT Support Feature
    212
  - Setting up an Altiware-To-Altiware IP Network
    213
  - Board Installation
    214
  - Troubleshooting-Common Symptoms and Solutions
    215
- Configuring the Triton T1/E1/PRI Board
  216
Chapter 7 Trunk Configuration

239
- Selecting Trunks to Set Attributes
  240
- Setting General Trunk Attributes
  241
- Quantum Trunk Properties
  244
- Triton Analog Trunk GS/LS Properties
  246
- Triton Voip Trunk Configuration
  257
  - H.323 Configuration
    258
  - RTP Configuration
    258
- Triton T1/PRI Trunk Properties
  261
- Caller ID and DID Incoming Sequence Example
  264
- Incoming Call Routing
  265
  - Regular Trunk Calls
    265
  - Web IP Calls
    266
- Outgoing Call Blocking
  266
Chapter 8 Out Call Routing Configuration

269
- Working with Route Definitions
  270
- Setting Default Routes
  272
  - About Call Routing and 911 Calls
    273
- Setting Dialing Pattern Routing
  274
Chapter 9 Auto Attendant Configuration

279
- Planning Is Essential
  279
- Example: Auto Attendant Planning
  281
- Adding Auto Attendants
  282
- Editing Auto Attendants
  283
  - Configuring Menu Items
    285
  - Collecting Digits
    287
  - Making Auto Attendant Assignments
    289
- Phrase Management
  289
  - Using Pre-Recorded Prompts
    290
  - Recording Custom Phrases
    290
  - Using Professionally Recorded Phrases
    291
Chapter 10 Extension and Group Configuration

293
- Setting up Extensions
  295
  - Adding New Extensions
    297
  - Establishing Basic Extension Attributes
    298
  - Agent Check Box
    301
  - Forced Account Code
    301
  - Call Recording Options
    301
  - Setting Email Options
    302
  - Changing the Extension Location or Type
    303
  - Setting an IP Extension
    303
  - Setting Voip Codecs
    304
  - Setting the Line Properties
    308
  - Feature Profile
    311
  - Phone Display Options
    312
- Setting up Groups
  313
  - Establishing Group Membership
    314
  - Adding Extensions to Groups
    316
  - Assigning Groups to Extensions
    319
    
    Setting Wrapup Time
    321
    
    Setting Inter Call Delay
    321
  - Operation Notes
    322
- Setting up Station Speed Dialing
  322
- Setting the Mailbox Options
  324
  - Setting an Information-Only Mailbox
    325
  - Disabling a Mailbox
    326
  - Synchronizing with Exchange Server
    326
  - Setting Mailbox Playback Options
    326
  - Press "0" Option
    327
  - Setting Mailbox Capacities
    327
- Setting Message Notification Options
  327
  - Setting the Message Types for Notification
    328
  - Emergency Notification
    329
  - Setting the Type of Notification
    329
  - Setting Notification Timing
    330
  - Setting Notification Business Hours
    330
  - Enabling Message Notification
    331
- Configuring Calling Restrictions
  331
  - Setting Call Restriction Options
    332
  - Setting Other Call Restrictions
    333
- Setting Answering Options
  334
  - Forwarding All Calls
    337
  - Do Not Disturb
    339
  - Handling Busy Calls
    340
  - Setting Call Waiting Options
    340
  - Handling Unanswered Calls
    341
  - Setting Huntgroup Handling
    342
  - Setting Workgroup Handling
    343
- Configuring One Number Access
  345
  - One Number Access Options
    346
  - Call Screening
    347
  - Setting Caller ID Verification
    347
  - Specifying Forwarding Numbers
    348
- Setting up Monitor Lists
  348
  - Configuring a Monitor List
    350
Chapter 11 Setting up IP Extensions

351
- Altigen IP Phone Service
  351
- Intercom with IP Phones
  351
- System Requirements
  352
- Configuration
  352
  - Altiadmin
    352
  - Clients
    353
Chapter 12

355
Altigen IP Phone Configuration

355
Chapter 13

361
Line Park Configuration

361
Chapter 14

363
Paging Group Configuration

363
Chapter 15 Alti-Mobile Extensions

367
- Alti-Mobile Extension Diagram
  367
Chapter 16 Additional Setup

377
- Audio Peripheral Configuration
  377
- MVIP Clock Configuration
  380
- Feature Tips
  381
Chapter 17 System Data Management

383
- Using Backup and Restore
  383
- Backing up Files
  384
- Scheduling Backups
  385
- Restoring Backed up Files
  386
Chapter 18 System Report Management

387
- System Summary Report
  387
- System Log
  388
- IP Cumulative Traffic Statistics
  389
- Resetting Cumulative Statistics
  390
Data and Internet Integration

391
- Network Protocol and Addressing
  391
  - Network
    391
  - Protocol
    391
  - Transport Protocols
    391
  - Network Address
    392
  - Local Address
    393
  - Mixed-Media Messaging
    393
- Setting up Email Service
  394
- Setting up an Exchange Server
  400
- About Altireach Configuration
  425
Chapter 20 TAPI Integration

427
Chapter 21 Tools and Applications

435
- Configuration Reader
  435
- Extension Checker
  435
- MVIP Test Tool
  438
- DINA Manager
  438
APPENDIX A E1-R2 and T1/E1 ISDN PRI Installations

441
- E1 R2 CAS Installation
  441
- T1/E1 ISDN PRI Installation
  454
Ppendix

441
APPENDIX B Technical Support & Product Repair Services

455
- Technical Support
  455
  - Unresolved Problems Escalation Procedure
    456
- Repair and Replacement
  457
- Altigen Policies for Repair Services/Returns
  457
- Technical Training
  458
Ppendix

455
Glossary

461
Index

488
Readers Comment Form

489

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Altigen AltiWare OE/ACC Version 5.0A Manuals

Altigen AltiWare OE/ACC Version 5.0A Administration Manual (490 pages)

Table of Contents

Preface: about this Manual

Chapter 1 Overview

Chapter 2 System Requirements

Chapter 3 Software Installation

Software License Activation and Registration

Chapter 4

Getting Around Altiadmin

Chapter 5 System Configuration

Chapter 6 Board Configuration

Chapter 7 Trunk Configuration

Chapter 8 Out Call Routing Configuration

Chapter 9 Auto Attendant Configuration

Chapter 10 Extension and Group Configuration

Chapter 11 Setting up IP Extensions

Chapter 12

Altigen IP Phone Configuration

Chapter 13

Line Park Configuration

Chapter 14

Paging Group Configuration

Chapter 15 Alti-Mobile Extensions

Chapter 16 Additional Setup

Chapter 17 System Data Management

Chapter 18 System Report Management

Data and Internet Integration

Chapter 20 TAPI Integration

Chapter 21 Tools and Applications

APPENDIX A E1-R2 and T1/E1 ISDN PRI Installations

Ppendix

APPENDIX B Technical Support & Product Repair Services

Ppendix

Glossary

Index

Readers Comment Form

Related Products

Altigen Categories