Altigen AltiWare OE Release 4.0 Manuals

Manuals and User Guides for Altigen AltiWare OE Release 4.0. We have 2 Altigen AltiWare OE Release 4.0 manuals available for free PDF download: Administration Manual, Getting Started Manual

Altigen AltiWare OE Release 4.0 Administration Manual (238 pages)

Brand: Altigen | Category: Software | Size: 5.22 MB

Table of Contents
3
Preface: about this Manual

9
- Related Publications
  10
- C Hapter
  11
CHAPTER 1 Overview

11
- Key Altiserv Characteristics
  12
  - PBX Features
    14
  - Automatic Call Distribution Features
    18
  - Automated Attendant Features
    20
  - Altimail Voice Messaging Features
    21
  - Internet Integration Features
    23
  - System Administration Features
    24
  - T1/PRI Features
    26
  - Voice over IP Features
    26
  - Voice over IP Session Support Altiserv Features
    28
  - Altiserv Platforms
    29
  - Optional Add-On Software
    29
Hapter

31
- System Configuration
  
  31
Hapter

63
- Board Configuration
  
  63
Hapter

79
- Trunk Configuration
  
  79
  - Selecting Trunks to Set Attributes
    80
  - Setting General Trunk Attributes
    81
    
    C Hapter
    83
    
    Quantum Trunk Properties
    84
    
    Triton Voip Trunk Properties
    86
    
    Triton T1/PRI Trunk Properties
    88
  - Incoming Call Routing
    91
  - Outgoing Call Blocking
    92
  - Quantum Board Channel Gain Configuration
    93
CHAPTER 5 Extension and Workgroup Configuration

95
- Setting up Extensions
  97
  - Adding New Extensions
    98
  - Establishing Basic Extension Attributes
    99
  - Setting Email Options
    100
  - Changing the Extension Location or Type
    101
  - Setting an IP Extension
    101
  - Setting the Line Properties
    102
  - Setting up Workgroups
    106
  - Establishing Workgroup Membership
    107
    
    Adding Extensions to Workgroups
    107
    
    Assigning Workgroups to Extensions
    108
  - Setting up Station Speed Dialing
    111
  - Setting the Mailbox Options
    113
    
    Setting an Information-Only Mailbox
    113
    
    Synchronizing with Exchange Server
    114
    
    Setting Mailbox Playback Options
    114
    
    Setting Mailbox Capacities
    114
  - Setting Message Notification Options
    116
    
    Setting the Message Types for Notification
    116
    
    Setting the Type of Notification
    117
    
    Setting Notification Timing
    118
    
    Setting Notification Business Hours
    118
  - Configuring Calling Restrictions
    119
    
    Setting Call Restriction Options
    120
    
    Setting Other Call Restrictions
    120
  - Setting Answering Options
    121
    
    Forwarding All Calls
    122
    
    Handling Busy Calls
    123
    
    Setting Call Waiting Options
    123
    
    Enabling "Do Not Disturb
    123
    
    Handling Unanswered Calls
    124
    
    Setting Workgroup Handling
    125
  - Configuring One Number Access
    126
    
    Enabling One Number Access
    127
    
    Setting Caller ID Verification
    127
    
    Specifying Forwarding Numbers
    128
  - Setting Monitor Lists
    129
    
    Configuring a Monitor List
    129
CHAPTER 6 Out Call Routing Configuration

131
- Working with Route Definitions
  132
- Setting Default Routes
  135
  - C Hapter
    135
  - About Call Routing and 911 Calls
    136
  - Setting Dialing Pattern Routing
    137
CHAPTER 7 Auto Attendant Configuration

139
- Planning Is Essential
  139
- Example: Auto Attendant Planning
  140
- Adding Auto Attendants
  141
- C Hapter
  141
- Editing Auto Attendants
  142
  - Configuring Menu Items
    143
  - Making Auto Attendant Assignments
    146
  - Phrase Management
    147
    
    Using Pre-Recorded Prompts
    147
    
    Recording Custom Phrases
    148
    
    Using Professionally Recorded Phrases
    149
CHAPTER 8 Additional Setup

151
- Audio Peripheral Configuration
  151
  - Configuring Music on Hold and Recorded Announcements
    152
  - Setting Greeting and Update Prompts
    152
  - Configuring Overhead Paging
    152
  - MVIP Clock Configuration
    152
  - Feature Tips
    153
CHAPTER 9 System Data Management

155
- Using Backup and Restore
  155
- Backing up Files
  156
- Scheduling Backups
  157
- Restoring Backed up Files
  158
CHAPTER 10 System Report Management

159
- System Summary Report
  159
- System Log
  161
- IP Cumulative Traffic Statistics
  162
- C Hapter
  163
CHAPTER 11 Data and Internet Integration

165
- Network Protocol and Addressing
  165
  - Network
    165
  - Protocol
    165
  - Transport Protocols
    165
  - Network Address
    166
  - Local Address
    167
  - Mixed-Media Messaging
    167
  - Setting up Email Service
    169
    
    Before You Begin
    169
    
    Setting up LAN and Internet Email on the Server
    169
    
    Setting up LAN and Internet Email on the Client
    176
  - Setting up an Exchange Server
    178
    
    Eiassist Aids Exchange Server Integration
    178
    
    Prerequisites
    179
    
    On the Exchange Server
    181
    
    Exchange Server Configuration
    182
    
    Microsoft Exchange Administrator Configuration
    184
    
    Installing Outlook 2000 Client on the Altiserv System
    185
    
    Enabling the Exchange Server
    190
    
    Testing the Exchange Server Setup
    193
    
    Troubleshooting Tips
    194
    
    Notes
    195
  - About Altireach Configuration
    196
- Call Accounting Report Formats
  
  197
  - CDR Format Elements
    197
  - SMDR Reporting Format
    203
    
    Trunk Calls in Format
    203
    
    Extension Calls out Format
    204
    
    From Extension a
    205
    
    From Trunk B
    206
    
    Ppendix
    207
Ppendix

197
- Registration & Technical Support
  
  207
  - Registration
    207
  - Technical Support
    208
    
    Eligibility
    208
    
    Technical Support Hours
    208
  - How to Reach Altigen Technical Support
    209
  - Tech Support on Altigen's Web Site
    209
  - Unresolved Problems Escalation Procedure
    209
  - Repair and Replacement
    209
    
    Replacements
    210
  - RMA Fax Form
    211
  - Technical Support Fax Form
    212
  - Registration Fax Form
    213
Glossary

215
Index

227
Readers Comment Form

237

Altigen AltiWare OE Release 4.0 Getting Started Manual (86 pages)

Brand: Altigen | Category: Software | Size: 4.65 MB

Table of Contents
3
Liability & Warranty

7
- Limitation of Liability
  7
- FCC and Industry Canada Compliance
  7
  - Statement
    7
  - FCC Requirements
    8
    
    Service Requirements
    8
    
    Equipment Attachment Limitations - Industry Canada
    9
    
    Port Identification, Facility Interface and Service Order Codes
    10
    
    Direct Inward Dialing (DID) Answering Supervision
    11
    
    Disruption of Network
    11
    
    Important Safety Instructions
    12
    
    Safety
    12
    
    Safety with Electricity
    12
    
    UL Regulatory Safety Requirements
    14
    
    How Long Is the Warranty Effective
    19
    
    Warranty
    19
    
    What the Warranty Covers
    19
    
    What the Warranty Does Not Cover
    19
    
    Who the Warranty Protects
    19
    
    How to Get Service
    20
    
    Effect of State Law
    21
    
    Sales Outside the U.S.A
    21
Preface: about this Manual

23
- Target Audience
  23
- Using this Manual
  23
- C Hapter
  23
- Related Publications
  24
- Hapter
  
  25
  - System and Hardware Requirements
    25
    
    Minimum System Requirements
    25
    
    Selecting the Altiserv Platform
    25
    
    System Requirements
    25
    
    System Limitations
    26
    
    Power Requirements
    27
    
    Operating Environment
    28
    
    Proper Grounding and Loop Current
    28
    
    Uninterruptible Power Supply (UPS)
    28
    
    Heat Factor
    29
    
    Installing a Cooling Fan
    29
  - Altigen Board Specifications
    30
    
    Functional Specifications
    30
    
    Altigen Board Installation
    31
    
    Altigen Board Options
    32
  - Software Licensing
    33
  - C Hapter
    33
Hapter

35
- Software Installation
  
  35
Hapter

47
- Getting Around Altiadmin
  
  47
  - Altiadmin: the Altiware Administrator
    47
  - The Altiware Administrator Main Window
    48
  - The Main Menu
    48
  - Quick Access Toolbar
    49
    
    Status Bar
    50
  - The View Windows
    51
    
    Boards View Window
    51
    
    Extension View Window
    52
    
    Trunk View Window
    53
    
    Workgroup View Window
    54
    
    Call Log View Window
    55
    
    IP Trunk Current Traffic Statistics Window
    56
  - Logging in for the First Time
    57
  - Altiware OE 4.0 Getting Started Manual 33
    57
    
    Changing the Password
    57
    
    Logging in and out
    57
    
    Stop the Altigen Switching Service
    57
- Hapter
  
  59
  - Initial Configuration
    59
    
    A Note about Applying Edits to One or Multiple Objects
    59
    
    C Hapter
    60
    
    Extension and Workgroup Configuration
    60
    
    Auto Attendant Configuration
    61
    
    System Configuration
    61
    
    Audio Peripheral Configuration
    62
    
    Out Call Routing
    62
    
    Trunk Configuration
    62
    
    Setting up DID/DNIS
    63
    
    C Hapter
    64
    
    Using Professionally Recorded Greetings
    64
- Hapter
  
  65
  - T1/PRI Configuration
    65
    
    T1/PRI for Altiware OE
    65
    
    Triton T1/PRI Board
    65
    
    Service Parameters for T1
    66
    
    T1 Service Request Information
    66
    
    CSU/DSU Requirements
    67
    
    PRI Service Request Information
    68
    
    Service Parameters for PRI
    68
    
    C Hapter
    69
    
    CSU/DSU Requirements
    69
    
    Troubleshooting - Common Symptoms
    69
- CHAPTER 6 Voip Setup
  
  71
  - Voice over IP for Altiware OE
    71
  - Triton Voip Board
    71
    
    Features
    72
    
    Network Configuration Guidelines for Voip
    72
    
    Setting up Altiserv-To-Altiserv IP Network
    74
    
    Poor Voice Quality
    76
    
    Troubleshooting - Common Symptoms and Solutions
    76
    
    Cannot Make a Connection
    77
    
    IP Trunk Does Not Appear in Trunk View
    77
Index

79
- Readers Comment Form
  85

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Altigen AltiWare OE Release 4.0 Manuals

Altigen AltiWare OE Release 4.0 Administration Manual (238 pages)

Table of Contents

Preface: about this Manual

CHAPTER 1 Overview

Hapter

System Configuration

Hapter

Board Configuration

Hapter

Trunk Configuration

CHAPTER 5 Extension and Workgroup Configuration

CHAPTER 6 Out Call Routing Configuration

CHAPTER 7 Auto Attendant Configuration

CHAPTER 8 Additional Setup

CHAPTER 9 System Data Management

CHAPTER 10 System Report Management

CHAPTER 11 Data and Internet Integration

Call Accounting Report Formats

Ppendix

Registration & Technical Support

Glossary

Index

Readers Comment Form

Altigen AltiWare OE Release 4.0 Getting Started Manual (86 pages)

Table of Contents

Liability & Warranty

Preface: about this Manual

Hapter

Hapter

Software Installation

Hapter

Getting Around Altiadmin

Hapter

Hapter

CHAPTER 6 Voip Setup

Index

Related Products

Altigen Categories