Rma Form - Altigen AltiWare OE Version 4.6 Administration Manual

Repair and Replacement
Standard Product Warranty
Failures beyond the first 24 hours of initial power up, including Early Life Failures, shall not
be considered under the DOA provisions.
•
All products provided under the Standard Product provision will be new or,
reconditioned to adhere to the same, form, fit and function as the product being replaced.
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Advance Replacement services are available for Out of Warranty products. A $300.00
service fee shall apply for this service, plus the standard applicable Repair Service
charges for Out of Warranty product.
•
All shipping is 2nd day Air. If other shipping arrangements are requested any additional
cost will be charged to the caller.
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AltiGen will apply a NTF service charge of $300.00 if the returned product(s), after
being tested by Manufacturing and Quality Assurance (QA) evaluation, was found
trouble free; No Trouble Found (NTF).
Product Returns
You are provided 30 days, from AltiGen ship date, to return the inoperable product. If the
product is not returned within 30 days, the credit card provided, will be charged 100% of the
product(s) current list price. No discounts will be applied.
If the product returned is different — Product type, Serial Number, etc. —than the one
requested and shipped, AltiGen Communications, at its discretion, may elect to return the non-
conforming product back to the sender and charge the sender, 100% of the then current list
price.
The appropriate invoice will be cancelled and/or credited if the proper unit is returned within
the 30 day period.
For products found to be in a non-repairable condition, at AltiGen's sole discretion, the sender
will be notified for further directions and disposition. If there is no response and/or no
directions are provided to AltiGen within 5 days, the credit card provided will be charged
100% of the product(s) then current list price.
If the returned unit is In-Warranty and the reason for failure is covered by the Product
Warranty, no charge(s) will apply.
Restocking
Where as, if AltiGen receives the return of the Advance Replacement product and the product
is the "same product as shipped" — Product type, Serial Number, etc. — a 20% Restocking
fee shall apply at the then current price and/or schedule.
Repair Procedures - For Initiating Any Repair Level Service
(Standard or Advanced)
To initiate a Repair Order, either Standard or Advanced, contact the AltiGen Technical
Support Department at (510) 252-9712 between 8:00 AM and 5:00 PM (PT).
The following information must be provided at the time of your request:
•
RMA Form (See "RMA Form" on page C-7)
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Proof of Purchase
B-4 AltiWare OE System Installation & Administration Manual