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Setting Answering Options
A 10-Hop Limit to Call Forwarding for Direct Calls
For direct calls, there is a "10-hop" limit to call forwarding. For example,
extension 100 forwards to extension 101, 101 forwards to 102, 102
forwards to 103, and etc. through extension 120. A call to extension 100
will be forwarded to 101, which will forward to 102, which will forward to
103, and etc. until the call has been forwarded 10 times. At this point, the
call will not be forwarded again; if the last extension in the forwarding
chain does not answer, the call is sent to extension 100's voice mail.
If there is a loop condition in the forwarding chain (for example, 100
forwards to 101, 101 to 102, and 102 back to 100), the call is sent to the first
destination's voice mail.
To enable call forwarding, select the Enable Call Forward to check box,
then, using the drop-down list, indicate the forwarding destination. You can
use Apply to... to act on multiple extensions, with the restrictions
discussed in the previous section. The forwarding options are as follows:
•
To Voice Mail
•
To an Auto Attendant—select the Auto Attendant number to use in
the drop-down list under the option. Auto Attendant settings are
established in Auto Attendant Select... on the Management menu.
•
To an Extension—select an extension from the drop-down list.
•
To an Outside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction window, as
discussed in "Setting Other Call Restrictions" on page 8-38. Also, see
"Outcall to Cellular or PCS Phone Numbers" on page 8-35.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
•
To the Operator
•
To a Paging Trunk—forwarding to a pager is available for virtual
extensions only. Select the trunk to use in the drop-down list. The trunk
must have been configured as a paging trunk in Trunk
Configuration... of the Management menu.
Forwarding calls to a pager is possible but not recommended since
callers will only hear what is heard when calling a pager and will not
know to enter a return phone number unless instructed.
8-42 AltiWare OE System Installation & Administration Manual
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Table of Contents
Troubleshooting
