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•
Enable Forced Account Code—selected, forces the user to enter an
account code.
•
Account Code Validation—selected, forces the user to enter a valid
account code.
•
Override Allowed—selected, prompts the user to enter an account
code, or the user can press # to bypass the account code.
Call Recording Options
The system administrator can specify every extension's voice recording
feature. Enabled, this feature will record an extension's incoming call
conversation.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
Note:
The recording session starts when the call enters the connected
state and ends when hang up or flash is pressed, or when the call is
transferred.
•
Record On Demand to Ext VM — when enabled, saves recorded
calls to extension's voice mail box.
•
Insert Recording Tone— (enabled only when Record On Demand
to Ext VM is selected) plays a recording beep to alert the parties that
the conversation is being recorded.
Note:
For workgroup/agent/silent monitoring voice recording, the file
format is ****.sm.r. For barge-in voice recording, the file format
is ***.bgn.r
Calls can be silently monitored or barged-in on, regardless of
agent login status.
Setting Email Options
In the General window, you can set the email options for the extension:
AltiWare OE System Installation & Administration Manual
Extension and Group Configuration
8-9
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Troubleshooting
