Rtm Data Schema - Altigen AltiWare OE Version 4.6 Administration Manual

RTM Data Schema

Table 4: RTM Data Format
Database Definition
Element
Workgroup Data
NodeID Server ID (System ID) assigned
to an AltiServ system in
AltiAdmin
Date Day information
Time Time interval
WGNum Workgroup Number
MaxWaitT Longest waiting time in queue
imeInQ during searched time interval
PeakQLen Maximum queue length since
gth midnight
PeakWaitT Maximum queued time since
imeInQ midnight
QLength Number of calls routed into the
queue; if a call is recycled into
the queue after RNA, the count is
increased
DurationIn Time calls waited in queue
Q during searched time interval
before being abandoned or
answered
NumInCall Calls answered by an agent; if a
call is forwarded to and answered
by multiple agents, the count is
increased
AltiWare OE System Installation & Administration Manual
Call Accounting Report Formats
Type Specification/
* CDR Client Field
ULONG value: 1–100
ULONG * Time value
short minutes
* Period value
UCHAR
(8)
short *Queue is not an
accumulated value; it
is recorded at a
specific point in time.
short
ULONG
short * Calls in Queue
ULONG *It is not an
accumulated value, it
is recorded at a
specific point in time.
short * Calls Answered
A-9