Basic Call Router & Call Router Advanced; Basic Call Router - Altigen AltiWare OE Version 4.6 Administration Manual

Basic Call Router & Call Router
Advanced

Basic Call Router

Basic Call Router is a call-handling tool included with AltiWare OE
software. Basic Call Router uses the AltiAdmin Auto Attendant and the
AltiAPI Data Directed Routing (DDR) features to match incoming trunk
call data against existing customer records that you build using the Basic
Call Router GUI. Calls can be intelligently routed before they are
answered, based on Basic Call Router's routing "rules."
Note:
The workgroup to which incoming trunk calls will be routed via
Call Router must be assigned to the Auto Attendant whose Action
is set to "Avd - Data Directed Routing, with Application set to the
virtual extension you use to start Call Router. For further
information on configuring Auto Attendants, refer to Chapter 10,
Auto Attendant Configuration and the AltiAPI Programmer Guide.
To Install Basic Call Router:
Run Call Router, select the Basic Call Router and click Next. Setup will
confirm the destination for the Call Router application (default is
C:\Program Files\AltiGen\Call Router). Click Next to proceed. To select a
different location, use the Browse button to choose the new destination.
Note:
Call Router Advanced Service requires the purchase and
activation of the Call Router Advanced license.
AltiWare OE System Installation & Administration Manual
Basic Call Router & Call Router Advanced
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