Registration - Altigen AltiWare OE Version 4.6 Administration Manual

Registration

License
Agent Seat
AltiAgent Client
Session
AltiSupervisor Cli-
ent Session
For step-by-step instructions on the licensing process, refer to page 3-28.
Registration
Licenses must be registered with AltiGen for the system to function at full,
licensed capacity. This registration includes both AltiWare systems
information, as well as registering dealer, installer, and end user (customer)
data for each AltiGen system installed or upgraded to 4.6.
All software must be registered, including AltiServ Office products. No
AltiServ software comes out of the factory pre-registered. All license keys
must be registered to the system key and without proper registration,
the system will function with only 8 extension ports enabled. To support
the new licensing and registration requirement, all copies of OE 4.6
software (new) are shipped with a system key.
Once registered, system keys have license keys associated with them. All
license keys are individually tracked and can only be registered to one
system key. Individual license keys cannot be reactivated or installed on a
different system once it has been registered the first time. The same license
key cannot be associated with multiple systems even on the same customer
site. Through registration, AltiGen tracks all licenses shipped, which
licenses have been installed and registered, and which license keys are
associated with each system key.
3-6 AltiWare OE System Installation & Administration Manual
Type
•
Session This license counts the number of concurrent, logged
in agents to one or multiple workgroups. When a
single agent logs in to one or more workgroups, one
agent seat license is be used.
•
When the system does not have enough agent session
licenses, it will reject any new workgroup login that
requires a new agent seat license.
•
Requires AltiServ Contact Center license.
•
Session This license enables a per concurrent connection of
AltiAgent.
•
Session This license enables a per concurrent connection of
AltiSupervisor.
Description/Notes