Setting Up Monitor Lists - Altigen AltiWare OE Version 4.6 Administration Manual

Setting Up Monitor Lists

The Monitoring List window provides for setting up lists of extensions for
which call processing events can be monitored by the user of a selected
extension. Once this monitoring list is established, the application logging
into the extension can receive AltiLink Plus events for the monitored
extensions. The monitored list is available in the AltiView and AltiAgent
Change Monitor windows.
Restrictions and Defaults
• Monitoring is effective for physical extensions only; only physical
extensions can have monitoring rights, and only physical extensions
can be monitored. If you place a virtual extension in a Monitor List,
that extension will not show in the client user's Change Monitor
window.
• If you add an extension (1001, for example) that belongs to Group A
to the Monitor List for a member of Group B, the Group B member
will only be able to pick up personal calls to 1001, not group calls.
• In AltiSupervisor, the user can monitor only the group(s) he or she logs
in to, regardless of the monitoring rights assigned to his or her
extension in AltiAdmin.
• Group pilot numbers in the Monitor list have no effect in AltiAgent or
AltiView; regardless of the AltiAdmin settings, a user cannot monitor
a group to which he or she does not belong, and a user always has
monitoring rights to every member of a group to which he or she does
belong.
Note:
These restrictions can be overridden by third-party applications
that make calls through AltiLink Plus.
AltiWare OE System Installation & Administration Manual
Extension and Group Configuration
8-51