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Defining the Routing
After adding an entry, you define it by first selecting it in the list. When you
select an entry, its name and other defined attributes, if any, appear in the
options at the right of the window. You can edit any of these attributes.
For each number, you can set routing for three distinct time periods defined
in the Business Hours window (see "Setting Business Hours" on page 5-8):
•
During Business Hours
•
Outside Business Hours
•
Non Workdays
Within each of these three time slots, you have the following routing
options for incoming calls:
•
Route to a particular extension selected in the drop-down list
•
Route to a particular Auto Attendant number selected in the drop-
down list
•
Route to the operator
Using a Tenant Table
If several small businesses or groups want to share an AltiServ system,
specific trunks can be assigned so that each company or group has its own
set of extensions for outbound calling. Each business or group can be set up
as a tenant in AltiWare, where you use the Tenants window to define the
tenants, their call restrictions and call tracking.
The tenant IDs are matched on the one hand to extensions and on the other
hand to trunks, so that extensions are matched to trunks, or, more precisely,
extension tenant IDs are linked to trunk tenant IDs. This configuration
eliminates the need to set up separate access codes for each tenant. Instead,
all extensions can dial the Route Access code for outbound calls.
For information on Route Access, see "Assigning Trunk, Feature, IP
Trunk, & Route Access" on page 5-6.
AltiWare OE System Installation & Administration Manual
System Configuration
5-33
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Table of Contents
Troubleshooting
