Troubleshooting-Common Symptoms And Solutions - Altigen AltiWare OE Version 4.6 Administration Manual

Figure 12. Board Configuration window (VoIP Board)
The Board Configuration window for the Triton VoIP board displays the
same options as the Quantum board, which are discussed in "Configuring
the Quantum Board" on page 6-2.
The Board Configuration button invokes the Triton VoIP Trunk
Properties window, which displays the board serial number and displays
line settings. Refer to "Triton VoIP Trunk Configuration" on page 7-13 for
more detail.
Troubleshooting—Common Symptoms and Solutions
The following are some of the most common problems you may encounter
and a list of steps to troubleshoot and resolve these problems.
Poor Voice Quality
When voice quality is poor, try the following:
1. Perform a Loop-Back Test. Call yourself by dialing out and dialing
back into yourself. If you don't have any problems performing this
test, the problem is most likely in the network or at the remote site.
2. Check Traffic Between AltiWare IP Stations. Open the IP Trunk
Current Traffic Statistics window and the AltiWare IP Cumulative
Traffic Statistics window in AltiWare Administrator or AltiAdmin to
view network traffic.
AltiWare OE System Installation & Administration Manual
Board Configuration
6-27