Account Codes; Dialing A Remote Altiware System; Calling A Remote Extension Directly Over Ip; Calling Remote Auto Attendant/Ivr Or Operator - Altigen AltiServ User Manual

For altiware acc release 5.1 and altiware acm release 5.1

Hide thumbs Also See for AltiServ:

Table of Contents

To park or transfer a call before answering the next call, press the Link

or FLASH key and do one of the following:

• To transfer the call, enter the extension or phone number and hang

up.

• To park the call using Personal Call Park, press # 31, enter an

extension number only if you want to park the call at an extension

other than your own, and then hang up (see "Call Park" on page 6).

• To park the call using System Call Park, press # 41, note the

parked call "location" number, and then hang up.

Answer the next call in queue; it will ring after you disconnect the

previous call.

Account Codes

The supervisor can create or assign codes that will enable or force users to

assign outgoing calls to particular codes for billing, tracking or forecasting

purposes.

When this option is set, after you enter outgoing call digits, the system will

prompt you for an account code before allowing the outgoing call to

proceed.

To call a remote extension directly over IP:

Dial the IP trunk access code (for example, 8).

Dial the destination ID (for example, 1), if applicable.

Dial the destination extension number (for example, 101).

If the remote system is configured to connect incoming calls to an operator

or Auto Attendant/IVR (and not to a person's or workgroup extension), you

can connect with the operator or Auto Attendant/IVR as follows:

AltiServ User Guide

Table of Contents