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Important Notes:
•
An Agent Seat License is required any time an agent logs into a
workgroup. If an Agent Seat License is not available, the system will
not let the agent log in.
•
Up to 30 agents total in a system is recommended.
Forced Account Code
These settings determine how callers use any account codes you have
established when making outgoing trunk calls. For information on creating
account/code associations, see "Creating Account Codes" on page 5-18.
•
Enable Forced Account Code—selected, forces the user to enter an
account code.
•
Account Code Validation—selected, forces the user to enter a valid
account code.
•
Override Allowed—selected, prompts the user to enter an account
code, or the user can press # to bypass the account code.
Call Recording Options
The system administrator can specify every extension's voice recording
feature. Enabled, this feature will record an extension's incoming call
conversation.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
•
Record On Demand to Ext VM — when enabled, saves recorded
calls to extension's voice mail box.
Note: When retrieving voice mail as an email, if the voice mail file
has a recorded file attached, the recorded file is not forwarded
in the email.
AltiWare OE System Installation & Administration Manual
Extension and Group Configuration
10-9
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Table of Contents
Troubleshooting
