Call Log View Window; Workgroup View Window - Altigen AltiWare ACM 5.1 Administration Manual

Call Log View Window

The Call Log View window displays the line and trunk traffic history.
Figure 6. Call Log View window
The window displays, for the last 30 calls, the caller line or number, the callee, the
starting time in 24-hour format and the length of the call. When the call is from another
AltiGen system, the call is displayed as "Caller System IP Address-Extension Number."

Workgroup View Window

The Workgroup View window displays data and statistics for workgroups:
Figure 7. Workgroup View window
This window displays the following data:
Extension—the workgroup pilot extension number
•
Name—the workgroup name
•
Agents—the number of agents assigned to the workgroup
•
Login—the number of agents logged into the workgroup
•
Available—the number of logged in agents who are available to receive workgroup
•
calls
DND—the number of logged in agents who are unavailable with the Do Not Disturb
•
status
Wrapup—the number of agents who are in wrapup mode
•
Not Ready—the number of logged in agents who are in Not Ready state
•
Busy—the number of logged in agents who are currently on the phone
•
Error—the number of logged in agents with extensions that are left off-hook or other
•
user error
Logout—the number of agents who are logged out from the workgroup
•
Chapter 3: Getting Around AltiWare Administrator 5.1
Prints selected
log entries.
Clears the
window of all
data.
AltiWare ACM 5.1 Administration Manual 47