General Troubleshooting Tips For Configuration And Connection Issues - Rockwell Automation Allen-Bradley ArmorBlock 5000 Series User Manual

Appendix B Troubleshoot Your IO-Link Device
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General Troubleshooting Tips for Configuration and Connection
Issues
When you encounter issues during device connection and cannot identify the cause of the
issue, follow this procedure to help troubleshoot.
1. Go online with your project.
2. In the IO-Link device Module Properties > Device Info view, select the Inhibit Module
checkbox and select Apply.
3. In the IO-Link device Module Properties > Configuration view, perform Device
Correlation Check.
a. If the check fails, an error message appears to indicate which parameter and the
reason. Change the parameter value to correct the error.
b. If the check succeeds and there are differences, select "Use Project Values" if ADC is
enabled and select Apply.
If this step fails, an error message appears to indicate which parameter and the
reason. Change the parameter value to correct the error.
4. If you have verified that the configuration parameter values are appropriate, but
selecting "Use Project Values" still fails, or the connection cannot be established, repeat
Device Correlation Check and select "Use Device Values".
You must review the new parameter values that have changed from the initial project
value and update the required configuration parameters before you select Apply.
If Device Correlation Check still reports differences after a successful apply or
"Use Project Values", a common way to resolve this issue is to select "Use Device
Values" and apply.
For example, some IO-Link devices do not update parameters according to the
configured values and do not report any errors. For example, the lower limit for a
parameter is 1000 but the configured value is 0. The device sets the value to 1000
and does not return any error.
If you select "Use Device Values" and there is no change of parameter values in the
Configuration view, it means that the changed parameters are not displayed due
to the current value of the conditional parameters. This is not an issue and you
can proceed to apply the changes.
Rockwell Automation Publication 5032-UM001A-EN-P - April 2023