Error Messages; Communication Errors; Troubleshooting - Develop ineo 25e Manual

9.1

Error messages

9

Troubleshooting

9.1

Error messages

When a communication error occurs or there is a problem with the machine, the information lamp will illumi-
nate in orange and an error message will be displayed or printed. There are errors which you can and cannot
clear when you press <Stop>. Please solve the problem which cannot be cleared by pressing <Stop> with
the help of the error message. When the error is cleared, the information lamp turns off.
Errors that will clear by pressing <Stop>:
-

Communication errors

- When the memory becomes full while receiving faxes
- When the memory becomes full while storing a document
Errors that will not clear by pressing <Stop>:
- When the paper runs out or when a paper jam or document jam occurs
- When the toner runs out
- When a cover or cassette is open
- When a fatal error occurs in the machine
9.1.1

Communication errors

When a communication error occurs, a message indicating the cause and countermeasure for the error is
printed. Check the error code and message, and solve the problem.
Fax communication errors
Error code
D.0.1
D.0.2
D.0.3
D.0.7
D.0.8
T.1.1
T.1.4
T.2.1
ineo 25e
Error message
Sending stopped. Please try again.
The line was busy. Please try again.
Fax job was cancelled by user.
Check condition of remote fax.
No dial tone detection. Check line con-
nection.
Confirm the remote fax.
Fax job was cancelled by user.
Confirm the remote fax.
Countermeasure
Transmit the document again.
Check the fax reception method used by the
receiving party.
Check whether the modular cable is connect-
ed correctly.
Check the dial tone detection settings in the
user install mode.
Check the location where the pause is entered,
and transmit the document again. These sym-
bols may not be required, depending on the
switchboard.
Check the correct fax number and transmit the
document again.
Transmit the document again.
Check the settings on the other machine.
9
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