Cannot Scan - Develop ineo 25e Manual

9
9.2.3

Cannot scan

Status

Cannot scan

Cannot use the Scan to
e-mail function
Cannot use the Scan to
Folder function
Cannot use Scan to USB
function
Cannot scan using the
TWAIN driver
9-10
Things to check
Have you checked the
network environment?
Is the size of the data too
large?
Is the size of the data too
large?
Are the account and
password for the mail
server correct?
Is there a firewall set?
Are the shared folder set-
tings correct?
Is the USB memory for-
matted?
Is "BW MF25-1 Scan" or
"BW MF25-1 NScan"
displayed as the scanner
device in the application
software?
Is "BW MF25-1 Scan" or
"BW MF25-1 NScan" se-
lected as the scanner de-
vice in the application
software?
Troubleshooting
Countermeasure
For details, see chapter 3 in the Administrator's
Guide.
The maximum amount of data that can be
scanned at once is 20 MB. If the size of the data
is too large, change the scan resolution or dis-
able the batch transmission function.
The maximum amount of data that can be
scanned at once is 20 MB. If the size of the data
is too large, change the scan resolution or dis-
able the batch transmission function.
If the e-mail settings of the destination has a lim-
it on the size of data that can be received, check
that the limit is not being exceeded.
Open Message Board and correctly set the ac-
count and password for the mail server. For de-
tails, see chapter 4 in the Message Board Guide.
Firewall software may be stopping the file shar-
ing function of Windows. Change the settings of
the firewall to enable the computer you are us-
ing to use the file sharing function.
In environments where domain authentication is
used for the network, the Scan to Folder func-
tion cannot be used, even if you set access priv-
ileges to domain users. Assign folder access
privileges to local users.
You can use only USB memories with no secu-
rity functions that are formatted with FAT12,
FAT16, or FAT32.
Install the TWAIN driver correctly. For details,
see chapter 2 in the Printer Guide.
Select "BW MF25-1 Scan" or "BW MF25-1
NScan" as the scanner device in the application
software.
9.2
ineo 25e