Konica Minolta bizhub 500 Service Manual page 570

Field Service Ver1.0 Feb.2006
Error code
0024 Event Data Acquisition Function Error
(Although the transmitting phase response MSG is
OK, the function for Data acquisition shows "No
event,".)
0025 Timeout of Driver transmitting check MSG
(Transmitting check MSG from the driver task is tim-
eout.)
0026 Detection of Internal Contradiction
(Unknown event is detected. Condition value is not
correct or so on.)
0027 Transmission / Receiving collision
(Receiving is detecting during transmitting process-
ing)
10.11.10 Troubleshooting for CS Remote Care
If communication is not done properly during use of the modem, check the condition by following the proce-
dures shown below.
1. Shift the screen in the order of [Service Mode] → [CS Remote Care] → [Detail Setting].
At this time, in the cases of Initial transmitting / Administrator transmitting / Maintenance Start transmitting
/ Maintenance Finish transmitting, the communication result will be displayed at the top of the screen.
* For the communication result, the following message will be displayed based on its success or failure.
Display of
Communication result
Communicating
Communication
trouble with the
Center
Complete success-
fully
Modem trouble
Busy line
No response
Error
Cause
—
Although the machine tries to commu-
nicate with the Center, there is any
trouble and the communication com-
pletes unsuccessfully.
—
Although the machine tries to commu-
nicate with the Center, there is any
trouble in the modem.
Although the machine tries to commu-
nicate with the Center, the line to the
Center is busy.
Although the machine tries to commu-
nicate with the Center, there is no
response from the Center.
10. SERVICE MODE
Solution
• Contact responsible person of
KONICA MINOLTA.
• Contact responsible person of
KONICA MINOLTA.
• Contact responsible person of
KONICA MINOLTA.
• Try communication again.
Solution
—
• See the list of error message and
confirm the corresponding point.
(See P.234)
—
• Check if the Power of modem in
ON.
• Check if there is any problem in
connection between the modem
and the main unit.
• Communicate with the Center
again.
• Communicate with the Center
again.
• Check the communication envi-
ronment of the Center side.
237