Problems With Copying Files; Calling Intermec Product Support - Intermec IF5 User Manual

Chapter 4 — Managing, Troubleshooting, and Upgrading the IF5

Problems With Copying Files

Calling Intermec Product Support

122
When copying files, there are two main problems that may occur:
• If the IF5 seems to be locked up when you try to copy files,
the directory on the IF5 may be full. To check the available
disk space, open a Telnet connection to the IF5. At the $-
prompt, type and press Enter. A report on the available
df
disk space appears. Delete files if necessary and try copying
the files again.
For help with Telnet, see
IF5" on page 141.
• To copy files using the IF5 FTP server or an NFS server, you
need to enable those access methods before copying files. For
help, see "Controlling Developer Access" on page 44.
You may need to call Intermec Product Support if you have
problems operating the IF5. Before calling, be sure you can
answer the following questions:
• What kind of network are you using?
• What were you doing when the error occurred?
• What error message did you see?
• Can you reproduce the problem?
• What versions of IF5 and RFID software are you using? For
help, see "Viewing the About This IF5 RFID Reader Screen"
on page 114.
When you have these answers, call Intermec Product Support at
1-800-755-5505.
"Opening a Telnet Session to the
IF5 Fixed Reader User's Manual