Troubleshooting Checklist; Printer Operation Problems - Intermec EasyCoder 4420 User Manual

Chapter 4 — Troubleshooting the Printer

Troubleshooting Checklist

Printer Operation Problems

Printer Operation Problems
Symptom
*
No power or loss of power.
Labels stop feeding through
the printer.
40
You may have printer operation, print quality, or printer communications
problems at some time during the life of the printer. It is easy to fix most
of the problems and consequently not delay operation of the printer for
very long.
To troubleshoot the printer
1First try cleaning the printer components and checking all of the
*
connections. See Chapter 3, "Maintaining the Printer," for details.
*2 If cleaning the printer and checking the connections does not solve the
problem, use the following tables to locate the symptom. Follow the
solution in the table to fix the problem.
If you receive an error message, refer to the
Manual (P/N 066396) for a complete list of error messages and their
solutions. An electronic copy of the
available on the Internet at www.intermec.com.
If the problem persists, contact an Intermec customer service
representative. In the U.S.A. call 1-800-755-5505, and in Canada call
1-800-668-7043. If you are an international customer, contact your local
Intermec representative.
If the printer is not operating correctly, try locating the problem in the
table below:
Possible Causes
You have damaged or disconnected the
AC power cable.
Printer circuit breaker tripped.
Printer is out of media.
You have loaded the label stock
incorrectly.
You have set the printer for continuous
label stock.
Media is sticking to the paper path.
EasyCoder 4420 and 4440 Bar Code Label Printer User's Manual
IPL Programming Reference
IPL Programming Reference Manual
Solution
Make sure you have plugged the power cable
into both the printer and an outlet or power
strip. Replace the cable if damaged.
Turn the printer off and back on again.
Load new media. For help, see "Loading
Media Into the Printer" in Chapter 1.
Check the media path. For help, see
"Loading Media Into the Printer" in
Chapter 1.
Use PrintSet to check the configuration
settings. If the settings are incorrect, use
PrintSet to change the settings.
Clear any extraneous material from the paper
path and clean it thoroughly. Refer to
Chapter 3, "Maintaining the Printer."
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