Thermo Scientific Ion 520 User Manual page 62

Appendix A Troubleshooting
A
Ion Chef ™ System setup and operation
Observation
Instrument displays one or
more alerts during a run
(continued)
Planned Run status does not
advance to "Planned"
Details: The status of a
successfully completed run
remains listed as "Reserved" in
Torrent Suite ™ Software.
62
Possible cause
• Network connection to the
server was interrupted.
• User name or password
was incorrect.
Connectivity was temporarily
lost or interrupted between
™
the Ion Chef Instrument and
™
Torrent Suite Software.
Recommended action
1. Tap the Instrument status button to view
the alert(s).
2. In the Instrument status screen, confirm
that the name of the Torrent Server
connection is red.
3. Contact your network administrator to
confirm that:
• The Torrent Server can be accessed
from the network port used
by the Ion Chef
If not, troubleshoot the network
connection.
• The user name and password
used by the Ion Chef
are valid. If not, contact the
server administrator to renew the
credentials.
4. If the alert persists, capture an image of
the alert or error message, if possible, to
help troubleshoot, then contact Technical
Support for further assistance.
Manually change the status of the run to
"Planned".
1. Sign in to the Torrent Suite
2. In the Plan tab, click Planned Runs.
3. For the Planned Run of interest, click
4Completed on Chef.
The status changes to "Planned".
Ion 520 ™ & Ion 530 ™ ExT Kit − Chef User Guide
™ Instrument.
™
Instrument
™
Software.