Appendix A Troubleshooting; Ion Chef ™ System Setup And Operation - Thermo Scientific Ion 520 User Manual

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Ion Chef System setup and operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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Ion S5 /Ion GeneStudio
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Ion Chef System setup and operation
Observation
Instrument does not display
the home screen when
powered on
The instrument door cannot be
opened
The instrument stops during a
run
Liquid residue is present in the
Recovery centrifuge following a
run
60
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S5 Systems setup and operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Possible cause
Multiple causes are possible.
An obstruction was present on
or around the door mechanism.
A hardware or software error
occurred.
The instrument encountered an
internal error.
A consumable was improperly
loaded.
During normal instrument
operation, a noticeable coating
of liquid can collect on the
bowl and buckets of the
Recovery centrifuge following
repeated runs.
Troubleshooting
Recommended action
1. Power off the instrument, wait
30 seconds, then power on the
instrument.
2. If the instrument fails again, contact
Technical Support.
Remove the obstruction blocking the door,
then operate the instrument normally.
Contact Technical Support to report the
problem and for further assistance.
1. Record the error displayed on the
instrument display, then tap OK.
2. Contact Technical Support to report the
problem and for further assistance.
Ensure that all consumables are loaded
according to the instructions provided.
Remove the residue as instructed in "Clean
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the Ion Chef Instrument"
Ion 520 ™ & Ion 530 ™ ExT Kit − Chef User Guide
on page 54.