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Configure and Enable the Call-Home Feature
The SDCM Server call-home feature provides automatic event notification to a support
center for reporting director problems. In order to report events, this feature requires the
SDCM Server to have a valid LAN connection to a SANworks Management Appliance or
other server running the Compaq Proactive Services software.
IMPORTANT: Compaq Proactive Services software is offered at no additional charge for
subsystems covered under an on-site warranty or on-site storage hardware support contract. To
order Proactive Services software, contact your Compaq customer service representative.
Set Up Call-Home
Use these steps to configure call-home on the SDCM Server.
NOTE: These steps are valid only for an initial installation.
1. Verify that the server is connected to a LAN with internet access.
2. Locate the rns.properties file in the following location:
c:\Program Files\Compaq\SDCM
Following is an example of file contents:
RnsDataDir=c:\SdcmData\RnsData
RnsEventDir=c:\SdcmData\RnsData
RnsLogDir=c:\SdcmData\Rnsdata
CSGIpAddress=
CSGPort=2069
CSGExePath=/ms/eventAsync
3. Using any ASCII text editor, such as Microsoft Notepad or Wordpad, make the
following changes to the rns.properties file:
a. CSGIpAddress—Enter an IP address of the Compaq Services Gateway in
appropriate format (xxx.xxx.xxx).
b. CSGPort—This is the port that data is sent to on the Compaq Services Gateway. By
default, the value is set at 2069.
c. CSGExePath—This is the executable path that is configured in conjunction with
CSGIpAddress and CSGPort. By default, the path is set to /ms/eventAsync.
You should only need to enter an IP address for CSGIpAddress, unless default values
were changed on the Compaq Services Gateway.
Installing and Configuring the SAN Director 64
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